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Fifth Third BankPosted 10/20/2026full-timeChicago • Illinois • United StatesSenior💰 $71,100 - $145,900 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Treasury Management products and services, with a strong focus on client relationship management, incident resolution, and data analytics to enhance client satisfaction and retention. Proven ability to train and mentor team members while managing high-risk transactions and collaborating across business lines.
Highest-signal resume keywords
Treasury Management ProductsClient Relationship ManagementData AnalyticsClient Service ExperienceMicrosoft Office Suite
About the role
Key responsibilities & impact- Proactively manage a portfolio of top revenue-generating Commercial Division clients as Treasury Management relationship ambassador
- Manage incident resolution, client behavior analytics, escalations, implementation, issue troubleshooting and client satisfaction
- Use Treasury Management data analytics to improve retention, optimize revenue, deepen client relationships and recommend additional services
- Drive behavior changes and adhere to procedures and guidelines as a seasoned Client Advisor and player/coach
- Manage team escalations with little oversight
- Train, mentor, coach and provide oversight for newly onboarded Client Advisors
- Assess client viability for additional Treasury Management services and pursue or refer opportunities
- Manage critical client communications through touchpoints, strategic outreach and Treasury Management relationship reviews
- Monitor client satisfaction interviews and use feedback to deliver a best-in-class client experience
- Provide expedited responses to client requests within service-level agreements and close the loop
- Drive problem resolution and escalate through defined Client Care, Relationship and Operations channels
- Complete periodic client document reviews and maintain accurate, current records
- Manage bank and client risk associated with high-risk transactions while following policies and procedures
- Foster communication and partnership across lines of business
- Collaborate with Sales partners on RFPs and Treasury Management relationship reviews
- Identify and engage Implementation resources for Treasury Management additions, changes and deletions
- Participate in new client implementations, kickoff meetings and project calls
- Review implementation documentation and account information for accuracy and completeness
- Collaborate with business partners to ensure effective service and product implementation
Requirements
What you’ll need- Bachelor's Degree or equivalent work experience
- 5 or more years banking experience preferred, including Commercial Bank experience
- Knowledge of commercial account structure and Treasury Management products and services
- 5 or more years demonstrated client service experience preferred
- Excellent written and verbal communication skills
- Ability to communicate effectively with all levels of the organization
- Strong interpersonal and relationship-building skills
- Ability to filter and analyze information/process to facilitate decision-making and enhance client relationships
- Ability to cope with complex, uncertain, ambiguous, high-pressure situations and adapt to new circumstances
- Problem-solving and ability to prioritize multiple tasks with strong attention to detail
- Ability to collaborate and influence a positive outcome
- Strong organizational skills and ability to leverage internal systems for problem resolution
- Extensive experience with Microsoft Office products, including OneNote, Word, Excel, PowerPoint and Outlook
- Some travel required
Benefits
Comp & perks- Incentive compensation plan eligibility based on company, line of business and/or individual performance
- Comprehensive benefits supporting physical, financial, emotional and social well-being
- Benefits for employees and their families
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Treasury ManagementClient Behavior AnalyticsIncident ResolutionProblem-SolvingCommercial Account StructureClient Satisfaction MonitoringRisk ManagementImplementation Documentation ReviewProject ManagementData Analysis
Soft Skills
Communication SkillsInterpersonal SkillsRelationship-BuildingOrganizational SkillsAdaptability
Tools & Technologies
Microsoft OneNoteMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Industry Keywords
Commercial BankingClient AdvisorHigh-Risk TransactionsService-Level AgreementsClient Care