Sales

• Drive new business growth for FIS's Debit Issuing Solutions portfolio across regional and community financial institutions
• Build pipeline through proactive prospecting, strategic outreach, referrals, and industry networking
• Acquire net-new clients and expand FIS's presence within the issuing market
• Identify opportunities to optimize and modernize financial institutions' debit card programs
• Lead discovery conversations focused on card portfolio growth, cardholder engagement, operational efficiency, fraud mitigation, and digital transformation
• Position debit issuing, debit processing, card management, fraud prevention, and digital card solutions as strategic growth and customer engagement drivers
• Own the full sales cycle from initial outreach through negotiation and contract execution
• Develop executive-level relationships with retail banking, payments, card services, and operations leaders
• Collaborate with solution consultants and product partners to design tailored debit program strategies
• Deliver presentations and business cases to senior banking stakeholders
• Negotiate and close complex consultative sales opportunities
• Achieve or exceed activity, pipeline, and revenue targets
• Represent FIS at industry events, banking conferences, and payments forums

Senior Lead Sales Executive, Debit Issuing Solutions

Full-stack Engineer

• Collaborate with engineers across the Platform and Product Engineering team to create technical designs, develop, test, and solve complex problems from initial concept to production
• Contribute to automated build, deployment, and testing processes
• Brainstorm ideas and techniques to improve the engineering experience
• Work with diverse systems, processes, and technologies to own and solve problems end-to-end
• Design and deliver performant, maintainable, and scalable frontend and backend features
• Think in terms of components and systems while considering holistic user experience
• Work in an engineering-focused team with a broad range of skills
• Demo and showcase work to colleagues and team members
• Research new technologies to advance products and platforms
• Contribute to modernization efforts by architecting and designing cloud platforms

Lead Software Engineer

• Drive new business growth for FIS's Debit Issuing Solutions portfolio across regional and community financial institutions
• Proactively generate new business through cold calling, outbound prospecting, referrals, and industry networking
• Build, manage, and continuously replenish a pipeline focused on net-new regional and community bank clients
• Identify opportunities to optimize and modernize financial institutions' debit card programs
• Lead discovery conversations focused on card portfolio growth, cardholder engagement, operational efficiency, fraud mitigation, and digital transformation
• Position FIS debit issuing and processing solutions as strategic enablers of revenue growth and customer retention
• Own the full sales cycle from initial outreach through negotiation and contract execution
• Develop executive-level relationships with retail banking, payments, card services, and operations leaders
• Collaborate with solution consultants and product partners to design tailored debit program strategies
• Deliver presentations and business cases to senior banking stakeholders
• Negotiate and close complex, consultative sales opportunities
• Achieve or exceed activity, pipeline, and revenue targets
• Represent FIS at industry events, banking conferences, and payments forums

Analyst

• Assist in the development and execution of core business plans and associated team responsibilities
• Facilitate market research on industry trends, competitor activities, and customer preferences
• Participate in mergers and acquisitions analysis, including target identification, due diligence, and financial modeling
• Complete tasks supporting the organization's business planning goals
• Analyze complex market dynamics and factors influencing business environments
• Analyze growth opportunities including market expansion, new product development, and service offerings
• Examine information related to capital expenditure and project approval decisions
• Document business plans for key stakeholders
• Facilitate communication with internal teams to align business strategies
• Coordinate production and analysis of key performance indicator reports
• Participate in innovation of business models in the fintech sector

Analyst II, Strategy & Planning

Project Manager

• Provide direction and hands-on leadership for mid to large-scale, complex financial technology projects and initiatives from initiation through delivery and closeout
• Lead delivery across multiple business segments and shared-service functions under commercial and contractual commitments and constraints
• Maintain alignment across scope, schedule, cost, quality, risk and resources
• Strengthen delivery capability through governance, sound decision-making, continuous improvement and mentoring of project managers
• Lead and deliver complex global projects and programs across the full project lifecycle
• Collaborate with clients, internal teams, and external partners to achieve strategic business objectives
• Gather, analyze, and validate business requirements
• Translate requirements into fit-for-purpose solutions and implementation strategies
• Establish and maintain project and program baselines
• Ensure governance, monitoring, and control to deliver within agreed scope, schedule, budget, and quality parameters
• Develop and sustain relationships with internal and external stakeholders, including executive sponsors
• Apply project and program management practices, frameworks, and methodologies
• Coordinate and lead cross-functional teams
• Manage resource planning, prioritization, communications, reporting, risk and issue management, stakeholder engagement, and change control

Senior Project Manager

• Lead troubleshooting and resolution of high-impact application and production support issues
• Perform root cause analysis and implement sustainable corrective actions
• Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation
• Drive automation initiatives and process improvements to increase operational efficiency
• Monitor application performance and proactively identify optimization opportunities
• Develop and maintain technical documentation, support procedures, and knowledge base articles
• Ensure compliance with IT governance, security, and operational standards
• Provide technical leadership and mentorship to team members
• Support client implementations, upgrades, and ongoing operational activities
• Serve as a technical subject matter expert maintaining and optimizing complex application environments
• Partner with internal teams and clients to resolve issues, improve processes, and enhance system reliability

Lead Analyst, Application Maintenance & Support

• Develop moderately complex to highly complex code using front-end and back-end programming languages across multiple platforms
• Design, architect, and deliver complex program specifications for code development and support across multiple concurrent projects
• Analyze, modify, and develop complex code; perform unit and integration testing; produce application documentation
• Perform testing, validation, and code review for complex code changes across distributed systems
• Correct complex code deficiencies, propose alternative solutions, and drive resolution independently
• Lead and participate in client-facing meetings, joint venture discussions, and vendor partnership teams
• Provide support and guidance to leadership on business and infrastructure application standards, controls, procedures, and monitoring
• Apply application standards including PCI security compliance, cloud security best practices, and data governance frameworks
• Conduct and provide billable hours and resource estimates on initiatives, projects, and issues
• Mentor, train, and provide technical guidance to junior and mid-level software engineers
• Lead code reviews, establish coding standards, and drive engineering best practices across teams

• Lead troubleshooting and resolution of high-impact application and production support issues
• Perform root cause analysis and implement sustainable corrective actions
• Collaborate with development, infrastructure, and DevOps teams to support upgrades, enhancements, and defect remediation
• Drive automation initiatives and process improvements to increase operational efficiency
• Monitor application performance and proactively identify opportunities for optimization
• Develop and maintain technical documentation, support procedures, and knowledge base articles
• Ensure compliance with IT governance, security, and operational standards
• Provide technical leadership and mentorship to team members
• Support client implementations, upgrades, and ongoing operational activities

Support Engineer

• Serve as the primary point of contact for assigned institutional outsourcing clients
• Deliver high levels of service and relationship management in support of TrustDesk business objectives
• Oversee daily activity of assigned outsourcing relationships
• Solve complex problems through research and communication with other departments
• Support personnel at client institutions in day-to-day routines and financial processing
• Perform daily servicing activities with timeliness and accuracy
• Monitor day-to-day client activity and work with operations staff to maintain high service levels
• Own and resolve client service-related issues
• Coordinate with internal teams to support client relationships and ensure efficient service delivery

Product Technical Support Analyst

• Provide L1 monitoring and production support
• Monitor connectivity between clients and the FIS Brokerage network
• Monitor and investigate error alerts from various systems
• Provide first-level technical system support for multiple customers
• Implement network connectivity for new and existing customers
• Communicate with internal and external clients
• Answer client questions relating to transmissions and connections
• Document, track, and monitor client incidents in the ticketing system
• Prioritize and escalate support incidents and requests based on business impact and documented guidelines
• Adhere to compliance rules relating to trading, trade monitoring, and reporting
• Follow SOPs and escalation procedures
• Monitor, assist with, and debug data transmissions via various transmission methods
• Maintain FIS Brokerage security access for full-service customers
• Monitor production server disk space, memory, CPU, and related metrics
• Maintain custom Windows and Unix scripting processes
• Work tickets for production issues and change requests
• Support 24x7x365 operations, including rotating on-call and holiday support
• Perform a role consisting of approximately 80% technical work and 20% project/customer management

Technical Support Engineer

Artificial Intelligence

• Own the documented end-to-end sales process, including stage definitions, entry and exit criteria, qualification standards and seller-motion hand-offs
• Maintain process guides, playbooks and role-based standards as a single source of truth
• Run sales process governance, including change intake, impact assessment, approval and controlled field release
• Diagnose seller workflow friction through field interviews and adoption data and create an improvement roadmap
• Design, build and personally deliver training covering sales process, methodology and the full sales technology stack
• Own learning architecture from new-hire onboarding through tenured-seller upskilling with role-based paths
• Deliver live, virtual, on-demand, micro-learning, job-aid and office-hour enablement with certification and reinforcement
• Lead platform rollouts and process releases, including readiness, communications, cutover enablement and post-launch support
• Own commercial AI enablement and develop practical seller fluency in AI
• Translate AI capabilities into role-specific use cases for research, call preparation, account planning, messaging and proposal support
• Build and curate the commercial prompt library and use-case catalogue
• Own commercial AI usage standards with Legal, Risk and Privacy and represent Commercial in enterprise AI governance forums
• Use AI to generate training content and assessments, draft communications, build role-play scenarios and analyze feedback
• Define and report measures for process compliance, training effectiveness, technology adoption and AI usage
• Run feedback loops with the field and report enablement impact to Sales Technology & AI and Commercial leadership

Sales Process, Technology & AI Specialist

Engineer

• Embed with bank architecture, infrastructure, and product teams to understand landscapes, pain points, and modernization goals
• Translate business needs into technical requirements
• Design future-state bank architecture to accelerate innovation
• Build trusted relationships with bank engineering and architecture leadership
• Translate deployment patterns, friction points, and unmet needs into product requirements and platform improvements
• Develop proofs of concept and build bank use cases end to end, including digital twins, checking accounts, and stablecoin wallets
• Connect upstream and downstream systems using clean, durable, production-grade integration patterns
• Build and maintain high-performance data pipelines connecting existing bank systems
• Run performance tests and validate scale, resilience, and failover behavior
• Support sales through technical demos, architecture workshops, and platform education for prospective clients
• Travel to client sites as needed, typically 25–50% depending on engagement phase

Forward Deployed Engineer

• Own the documented end-to-end sales process, including stage definitions, entry and exit criteria, qualification standards and hand-offs across seller motions
• Maintain process guides, playbooks and role-based standards as a single source of truth
• Run process governance with Revenue Operations, including change intake, impact assessment, approval and controlled release
• Diagnose seller workflow friction through field interviews and adoption data and create an improvement roadmap
• Design, build and personally deliver training covering sales process, methodology and the full sales technology stack
• Own learning architecture from new-hire onboarding through tenured-seller upskilling with role-based paths
• Deliver live and virtual sessions, on-demand modules, micro-learning, job aids and office hours with certification and reinforcement
• Lead readiness, communications, cutover enablement and post-launch support for platform rollouts and process releases
• Own commercial AI enablement and build practical AI fluency for sellers
• Translate AI capabilities into workflow-specific use cases for research, call preparation, account planning, messaging and proposal support
• Build and curate the commercial prompt library and use-case catalogue
• Own commercial AI usage standards with Legal, Risk and Privacy and represent Commercial in enterprise AI governance forums
• Use AI to generate training content and assessments, draft communications, build role-play scenarios and analyze feedback
• Define and report measures for process compliance, training effectiveness, technology adoption and AI usage
• Run field feedback loops and report enablement impact to Sales Technology & AI and Commercial leadership

Attorney

• Maintain records, track activities, and document adherence to compliance policies and procedures
• Assist with compliance training administration and monitor completion
• Help colleagues understand compliance requirements
• Conduct basic research on regulatory requirements, policies, and compliance initiatives
• Identify, escalate, and track compliance-related issues
• Support remediation and process-improvement efforts
• Collaborate with cross-functional stakeholders on audits, reviews, reporting, and compliance controls

Intern, Legal and Compliance

People Operations

• Participate in team projects, community service activities, and professional development seminars
• Complete AI-Enabled Learning Sprints at the start of the two-year program
• Leverage AI alongside human judgment to solve business challenges and create value
• Explore the financial technology industry and FIS’s business
• Engage with senior leaders and industry experts
• Build practical AI-enabled tools, including a personal prompt library and role-specific use cases
• Support day-to-day People Office programs and processes across talent acquisition, learning, employee relations, compensation, benefits, and HR operations
• Assist with employee inquiries, documentation, reporting, and policy administration while ensuring accuracy and confidentiality
• Analyze workforce and people data, identify trends, and prepare reports
• Partner with HR teams, managers, and colleagues on talent, onboarding, development, engagement, and workforce planning initiatives
• Identify process improvements to enhance employee experience, operational efficiency, and policy compliance

Senior Lead Sales Executive, Debit Issuing Solutions

Lead Software Engineer

Senior Lead Sales Executive, Debit Issuing Solutions

Analyst II, Strategy & Planning

Senior Project Manager

Lead Analyst, Application Maintenance & Support

Lead Software Engineer

Lead Analyst, Application Maintenance & Support

Product Technical Support Analyst

Technical Support Engineer

Sales Process, Technology & AI Specialist

Forward Deployed Engineer

Sales Process, Technology & AI Specialist

Intern, Legal and Compliance

FIS University Program