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FreedomCareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing team performance, driving operational excellence, and ensuring compliance with regulatory standards. Capable of delivering data-driven coaching and fostering a high-performance culture through effective communication and conflict resolution.
Highest-signal resume keywords
Team ManagementPerformance ManagementData AnalysisCompliance KnowledgeCoaching and Development
About the role
Key responsibilities & impact- Directly supervise a team of Specialists and execute daily operational priorities
- Participate in coaching, attendance management, performance management, development planning, and recognition activities
- Serve as the primary point of contact for team member questions, concerns, and escalated issues
- Manage attendance, punctuality, and schedule adherence
- Monitor workflows, workload distribution, call queues, and productivity
- Drive performance against KPIs including quality scores, conversion rates, productivity, schedule adherence, attendance, and customer satisfaction
- Deliver data-driven coaching, feedback, and development plans
- Review service records, documentation, phone calls, quality audits, and operational data
- Develop action plans for continuous improvement and team objective achievement
- Ensure adherence to company policies, SOPs, HIPAA requirements, privacy standards, and regulatory guidelines
- Identify system, workflow, and process improvement opportunities
- Communicate organizational updates, process changes, performance expectations, and training initiatives
- Interview, onboard, train, and develop Specialists
- Support relationships with external partners and organizations as needed
Requirements
What you’ll need- High school diploma or equivalent required
- Bachelor’s degree preferred
- Experience managing, supervising, or informally leading a group or team of employees
- Ability to influence, motivate, and support employees while fostering accountability and high performance
- Strong analytical, organizational, critical-thinking, and time-management skills
- Ability to analyze data, identify performance trends, and implement improvement strategies
- Excellent verbal and written communication skills
- Effective conflict resolution, decision-making, and problem-solving abilities
- Strong attention to detail and commitment to quality, compliance, and accurate documentation
- Knowledge of compliance requirements, privacy standards, and organizational policies and procedures
- Ability to manage multiple priorities in a fast-paced environment while maintaining consistency, follow-through, and operational discipline
Benefits
Comp & perks- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities to grow your career
- Inclusive environment
- Equal Opportunity Employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisPerformance ManagementQuality AuditsOperational DisciplineProcess ImprovementKPI MonitoringAttendance ManagementDocumentation ReviewWorkflow DistributionSchedule Adherence
Soft Skills
Communication SkillsConflict ResolutionDecision-MakingCritical ThinkingTime Management
Industry Keywords
HIPAA RequirementsPrivacy StandardsSOPsOrganizational PoliciesCustomer Satisfaction