Experienced Project Manager – Customer Experience
Gainwell Technologies
Posted: 10/21/2026
Senior Marketing Project Manager
PhillyTech (SaaS Talent)
Posted: 10/21/2026
Project Manager, Qualifying Agent – Electronic Security, Low Voltage
Hudson IT and Manpower
Posted: 10/21/2026
Project Coordinator
Allegheny County
Posted: 10/21/2026
Technical Accounting Project Manager
NiSource
Posted: 10/21/2026
Packaging Project Management Internship
Uline
Posted: 10/21/2026
Summer Internship – Project Management
WSFS Bank
Posted: 10/21/2026
Senior Manager, Project Management
Walmart
Posted: 10/21/2026
Senior Program/Project Manager
USAA
Posted: 10/21/2026
Project Manager – GTM Programs
Reply
Posted: 10/21/2026
Associate Project Analyst, Cost, Transmission
Eversource Energy
Posted: 10/21/2026
Senior Project Manager
Edelman
Posted: 10/21/2026
Project Coordinator, Children and Youth with Special Health Care Needs
Children's Wisconsin
Posted: 10/21/2026
Associate Project Manager
Carrier
Posted: 10/21/2026PMP
Project Manager – Strategic Projects
ABC Fitness
Posted: 10/21/2026PMP
Project Manager II
Duke Energy Corporation
Posted: 10/21/2026PMP
Senior Project Control Analyst
DecisionPoint Corporation
Posted: 10/21/2026
Assistant Project Manager
Bergelectric
Posted: 10/21/2026
Senior Project Manager – EPC
Rosendin
Posted: 10/21/2026Project Manager II – EPC
Rosendin
Posted: 10/21/2026
Product Owner / Project Manager
Acrisure
Posted: 10/21/2026AzureSDLC
Experienced Project Manager – Customer Experience
Gainwell TechnologiesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex CX launch initiatives across contact center, mailroom, data entry, and back-office operations, with a strong focus on project management, risk assessment, and stakeholder communication. Proven ability to develop integrated project plans and drive accountability across cross-functional teams while ensuring operational readiness and alignment with technology requirements.
Highest-signal resume keywords
Project ManagementCX Launch InitiativesRisk ManagementExecutive CommunicationHealthcare Operations
About the role
Key responsibilities & impact- Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations
- Define project scope, objectives, success criteria, deliverables, work plans, and measurable milestones
- Develop and manage integrated project plans across business, operational, and technology teams
- Drive cross-functional execution and accountability for deadlines, dependencies, and deliverables
- Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions
- Validate launch criteria before go-live
- Coordinate and oversee go-live and stabilization activities
- Partner with technology teams to align system capabilities, access, and configurations with CX requirements
- Identify, assess, and mitigate risks across operational and technology dependencies
- Lead governance routines, executive status reporting, risk escalation, and decision-making forums
- Communicate risks, tradeoffs, and complex information to senior leadership and clients
- Improve CX launch methodologies, standards, and operational readiness processes
- Contribute to CX launch frameworks, playbooks, and reporting practices
- Mentor and guide project managers
Requirements
What you’ll need- 5+ years of Project Management experience in client launches with a focus on CX
- Background in BPO/contact center or healthcare operations (e.g., Medicaid) preferred
- Technical knowledge is a plus
- Experience leading complex, cross-functional initiatives across business, operational, and technology teams
- Ability to develop and manage integrated project plans, including dependency mapping, resource planning, and critical path management
- Expertise in project scoping, risk management, issue resolution, and governance frameworks
- Ability to influence and drive accountability across stakeholders without direct reporting authority
- Strong executive communication skills, presenting status, risks, impacts, and tradeoffs to senior leadership and clients
- Experience partnering with technology teams to support operational delivery, with understanding of system dependencies without owning technology development
- Ability to translate business objectives into actionable project plans and measurable outcomes
- Experience supporting healthcare or Medicaid programs, including member-facing and provider-facing operations
- Remote-based within the United States
- Video cameras must be used during all interviews and the initial week of orientation
Benefits
Comp & perks- Work flexibility
- Learning and career development
- Opportunities to travel through your work (0-15%)
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ScopingDependency MappingResource PlanningCritical Path ManagementGovernance Frameworks
Soft Skills
Influencing StakeholdersMentoring Project Managers
Industry Keywords
BPOContact CenterMedicaidOperational ReadinessCross-Functional Initiatives