General Dynamics Information Technology

ServiceNow

• Design, build, and customize ServiceNow applications and ITSM modules, including Incident, Problem, and Change Management
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
• Integrate ServiceNow with other systems using REST/SOAP and related technologies
• Perform administration including user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows
• Provide end-user support and troubleshoot integrated processes and platform functionality
• Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
• Participate in IT technical process reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications and obtain additional certifications
• Communicate technical authority, contribute to whitepapers, BOEs, and design documents, and lead customer demos
• Drive methodology changes, manage customer deliverables, resolve process issues, and shape standards
• Mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots

Principal ServiceNow Developer

Technical Writer

• Write and edit policies, standard operating procedures, and technical guides
• Review documents for accuracy and compliance and identify improvements
• Handle sensitive information securely and maintain compliance with security regulations
• Manage multiple documents, versions, and revisions while meeting deadlines
• Maintain familiarity with document management systems and relevant tools
• Create data-flow diagrams, network diagrams, elevation diagrams, charts, and graphs
• Track documentation required for the ATO process
• Work with DoD departments and stakeholders to gather information
• Ensure paper and digital documentation meets DoD requirements and relevant regulations

Senior Technical Editor

Project Manager

• Manage the overall transition from ECC to SAP S/4HANA, including project scope, schedule, resources, and budget
• Coordinate cross-functional teams delivering modernization activities
• Guide solution design and project decisions supporting clean-core principles, automation, and data integrity
• Identify and manage project risks, dependencies, and impacts throughout the migration
• Maintain project plans, roadmaps, and timelines
• Oversee readiness assessments, fit-gap analyses, and process improvement opportunities
• Manage stakeholder communications regarding progress, issues, and decisions
• Support data migration planning, validation, and cutover execution
• Oversee testing cycles and defect resolution
• Ensure adherence to SAP best practices, security standards, and federal financial compliance
• Support organizational change management, training, and user readiness
• Lead cutover planning and post-go-live stabilization
• Help ensure the modernized system improves automation, accuracy, transparency, and mission effectiveness
• Support the Department of Homeland Security mission by transitioning its enterprise SAP environment to SAP S/4HANA

SAP Project Manager

Engineer

• Design, configure, and sustain enterprise Identity Provider services used by millions of DoW users
• Administer and maintain Microsoft Active Directory Federation Services infrastructure
• Configure federation trust relationships with internal and external IdPs, SPs, and mission partners
• Implement and troubleshoot SAML, OAuth 2.0, OpenID Connect, WS-Federation, and certificate-based authentication
• Onboard and integrate applications into the authentication and federation ecosystem
• Maintain authentication policies, claims rules, attribute mappings, and token issuance configurations
• Support enterprise SSO, MFA, Conditional Access, and phishing-resistant authentication
• Collaborate with cybersecurity, Active Directory, cloud, infrastructure, and application teams
• Contribute to Zero Trust Architecture objectives
• Monitor, troubleshoot, and resolve authentication, federation, trust, certificate, and token issues
• Support resilient, highly available authentication services for mission-critical workloads
• Create technical documentation including architecture diagrams, SOPs, integration guides, and operational procedures
• Participate in Agile development and continuous improvement efforts
• Identify technical risks and contribute to identity modernization initiatives

ICAM Identity Provider (IdP) Engineer – Enterprise Authentication Services

Supervisor

• Supervise day-to-day operations of a medical claims processing team reviewing, analyzing, and adjudicating professional, facility, and complex claims
• Oversee workload distribution, staffing coverage, productivity expectations, and performance monitoring
• Coach, mentor, and train staff on claims rules, system changes, policy updates, and adjudication procedures
• Conduct quality reviews, identify error trends, and implement process improvements
• Serve as a subject matter resource for escalations, benefit interpretations, complex claims, and policy questions
• Ensure proper claim documentation, consistent policy application, and audit-ready recordkeeping
• Collaborate with Medical Policy, Utilization Management, Finance, Provider Services, and Compliance teams
• Track metrics and prepare reports on productivity, quality, timeliness, inventory aging, and issue trends
• Support testing and validation of system updates, benefit modifications, policy changes, and workflows
• Contribute to hiring, onboarding, performance evaluations, and staff development
• Ensure compliance with HIPAA and program confidentiality requirements
• Participate in operational redesign and continuous improvement initiatives
• Support the World Trade Center Health Program, a limited federal healthcare program administered by NIOSH/CDC/HHS

Healthcare Claims Supervisor

Security Analyst

• Maintain separate security evidence mapping for Infrastructure and Application pipelines
• Ensure artifacts satisfy required controls at each stage of the CI/CD process
• Enforce pipeline gating criteria so deployments cannot proceed to production without required security evidence and approvals
• Perform, monitor, test, and troubleshoot hardware and software Information Assurance problems across computing, network, data platform, and enclave environments
• Collect and analyze data and events from Computer Network Defense tools, including system alerts, firewall and network traffic logs, and host system logs
• Assess and identify systems and networks within acceptable configurations and policies
• Develop and manage security across multiple IT functional areas, including data, systems, network, and web
• Lead development and implementation of security policies and procedures
• Brief and present security status reports
• Develop security risk analysis scenarios and response procedures
• Track and monitor software viruses and other malicious code
• Lead evaluation of products and procedures to enhance productivity and effectiveness
• Provide direct security-related support to business and IT staff
• Partner with DevSecOps, engineering, and governance teams to integrate security and compliance requirements into release and deployment processes

Cyber Security Analyst – SME

Product Designer

• Design intuitive, accessible dashboards, self-service reporting interfaces, and predictive analytics screens for the CMM Reporting & Analytics Capability
• Translate UX research, personas, and journey maps into high-fidelity prototypes, wireframes, and interface design specifications
• Partner with BI Architects, data engineers, product owners, and developers to align visual designs with data models, KPIs, and reporting requirements
• Conduct usability testing, including heuristic evaluations, card sorting, and A/B testing, and refine designs each sprint
• Define and maintain visualization, navigation, and interaction design standards
• Design the user experience for the Measurement Definitions and Decision-Support Package
• Evaluate designs for Section 508 and WCAG 2.1 AA accessibility compliance
• Support rapid prototyping and iterative validation within Agile sprint cycles
• Drive user adoption by aligning navigation patterns and visual hierarchy with Judiciary user workflows
• Contribute standardized UI components and templates to the shared CMM design system
• Design intuitive, explainable interfaces for AI/ML predictive analytics and decision-support features
• Apply HCD principles to AI/ML model outputs, confidence indicators, and recommendations
• Collaborate with AI/ML and data science teams on user-facing workflows aligned with responsible-AI requirements
• Conduct usability evaluations of AI/ML interfaces and incorporate feedback into iterative refinements

UI/UX Specialist – Human Centered Design

• Develop, configure, and customize ServiceNow applications
• Build workflows, integrations, automations, access controls, and Service Catalog solutions
• Collaborate with cross-functional teams to design, develop, test, and deploy solutions
• Build and maintain ServiceNow integrations with other applications using REST APIs, SOAP APIs, Integration Hub, and other methods
• Use AI developer tools such as ServiceNow SDK and Fluent to accelerate JavaScript, ServiceNow scripts, and configuration delivery
• Participate in code reviews and facilitate knowledge sharing
• Troubleshoot systems and ensure reliability through robust design, testing, and issue response
• Create and maintain technical documentation for applications, APIs, and processes
• Monitor ServiceNow trends and recommend and implement system improvements

Senior ServiceNow Developer

Customer Support

• Answer incoming phone calls on behalf of the client and provide accurate information to callers
• Place outbound customer service or customer satisfaction calls as required
• Complete call guides and gather and verify required information
• Attend telephone skills and program information training sessions
• Adhere to established service, customer service, and documentation standards
• Follow contact center scheduling to ensure telephone coverage during operating hours
• Perform clerical or administrative duties as assigned
• Support customer engagement center activities across the United States
• Work remotely after training, with onsite classroom and on-the-job training followed by two additional onsite weeks

Customer Service Representative I

General

• Serve as the subject matter expert for revenue cycle workflows related to registration and scheduling within the PATH EHR environment
• Partner with clinical, HIM, finance and operational stakeholders
• Optimize registration and scheduling processes
• Support implementation and sustainment activities
• Troubleshoot workflow issues
• Ensure accurate capture and reconciliation of clinical revenue
• Represent revenue cycle interests with clinical, operational and IT leadership
• Translate revenue cycle needs into information system needs
• Provide workflow analysis and operational support to customers
• Establish and disseminate best practices for integrated technologies
• Identify high-value solutions to clinical workflow and operational barriers using data and observation

Revenue Cycle Informaticist – Electronic Health Records

Business Intelligence Developer

• Support development, updates, and maintenance of Power BI dashboards covering enrollment, claims, utilization, program performance, healthcare costs, and compliance metrics
• Collaborate with report developers, analytics leadership, data engineers, database administrators, and business stakeholders to gather reporting requirements, review results, and resolve data discrepancies
• Perform data validation
• Document business rules
• Maintain report inventories
• Assist with report migration and user acceptance testing
• Use Microsoft Fabric, Power BI, Power Query, Azure SQL, SQL queries, and Azure DevOps to prepare data, update reporting models, organize documentation, test reports, and track work within established development standards
• Provide accurate, timely, and actionable reporting supporting WTCHP operational and healthcare decisions

Healthcare Business Intelligence Analyst

Strategy

• Support the critical mission of the Department of Veterans Affairs
• Provide customer and technical expertise for the VA
• Ensure exceptional customer satisfaction and employee engagement
• Drive business growth in collaboration with Business Area, Sector, and Division resources
• Provide strategic support, leadership, and value in pursuing new VA technology opportunities
• Identify, develop, and prioritize opportunities for VA Benefits systems
• Ensure proposals and program deliverables align with agency priorities and GDIT processes
• Develop and maintain relationships with VA customers, partners, IT management, staff, and industry
• Ensure alignment with Business Area, Sector, Division, and company strategy and objectives
• Set strategic direction for the VA business while aligning with broader organizational strategies

Strategic Initiatives Senior Manager, VA Experience Required

Data Engineer

• Design, build, test, debug, and document scalable data solutions for new and existing systems
• Conduct unit and integration testing to meet functional and stakeholder requirements
• Provide expert technical guidance for solution architecture, planning, and cost estimation
• Lead project initiatives and drive development efforts
• Ensure requirements, milestones, and timelines are met
• Partner with end-user analysts to define, refine, and optimize data warehouse requirements
• Collaborate with business analysts to validate test plans, test cases, and solution quality
• Identify opportunities to streamline processes, improve data quality, and strengthen workflow automation
• Help CMS combat fraud, waste, and abuse in healthcare programs

Cloud Data Engineer

• Design and support the architecture of a program-wide data warehouse
• Lead data warehouse project work to ensure requirements, timelines, and deliverables are met
• Perform unit, validation, and regression testing
• Ensure delivered code meets user specifications
• Provide technical architecture expertise for planning, estimation, and solution design
• Work across teams and stakeholders to define requirements and validate testing processes
• Design scalable, multi-layer warehouse patterns across landing, transformed, standardized, curated, and analytics layers
• Model and integrate healthcare data domains using X12, ICD-10, CPT/HCPCS, NDC, DRG, HL7, and FHIR
• Build data structures and features supporting fraud, waste, and abuse analytics with full data lineage
• Implement HIPAA-compliant governance for PHI/PII, including RBAC/ABAC, masking, row-level security, tagging, auditing, and lineage tracking
• Contribute to System Design Documents, data dictionaries, and source-to-target mappings
• Architect normalized and denormalized data solutions using design best practices
• Design and develop scheduling workflows and automation processes
• Support continuous improvement of processes, tools, and engineering approaches
• Support the Centers for Medicare and Medicaid Services mission by helping combat healthcare fraud, waste, and abuse
• Travel less than 10%

Cloud Data Architect

Solutions Engineer

• Analyze and recommend improvements to existing infrastructure and service offerings
• Guide and support network modernization and security, application refactoring, and migration of data center applications to the cloud
• Partner with customers to develop mission-support IT strategies
• Assess current and future skills and technologies for emerging mission needs
• Shape future enterprise architecture and roadmaps for the command
• Assess DoW frameworks, including DoDAF, UAF, and TOGAF, and ensure use cases adhere to them
• Develop “as is” and “to be” architectures and scalable, extensible solutions
• Assist with enterprise Agile/SAFe activities
• Lead enterprise architecture model development and curation using MBSE methods according to UAF standards
• Define digital platform architecture frameworks, design methodologies, and best practices
• Implement the platform under an automated configuration management framework
• Provide in-depth information security expertise
• Own the architecture of the data framework used to collect and provide program performance metrics
• Analyze system operations and decompose systems using OMG frameworks
• Model systems from multiple perspectives and abstraction levels
• Meet with stakeholders to analyze requirements, processes, systems, and capabilities
• Extend UML-based models to other tools and modeling environments via frameworks/APIs
• Generate data and reports
• Present professionally and provide customer service to customers and peers