General Dynamics Information Technology

Representative

• Serve as the primary point of contact for assigned providers
• Conduct regular provider touchpoints and executive-level check-ins/QBRs as needed
• Track provider sentiment and satisfaction and drive action plans
• Document interactions, decisions, and follow-ups in CRM/case management tools
• Coordinate end-to-end provider onboarding and orientation
• Coordinate portal registration and EFT setup
• Standardize onboarding checklists, timelines, and handoffs
• Monitor onboarding milestones and remove blockers
• Deliver provider training through webinars, welcome packets, and job aids
• Maintain FAQs, guides, and reference materials
• Resolve escalated issues involving claims, credentialing, EFT, enrollment, and portal access
• Perform root-cause analysis and track remediation to closure
• Promote portal self-service workflows and assist with troubleshooting
• Increase EFT adoption and support banking/EFT data verification and updates
• Partner cross-functionally with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT
• Represent provider needs in workgroups and report measurable outcomes
• Maintain dashboards and logs for satisfaction, resolution, onboarding, case aging, portal adoption, and SLA compliance
• Analyze trends and contribute to process improvement, templates, scripts, and automation
• Maintain audit-ready documentation and safeguard provider information

Provider Relations Representative

Cloud Engineer

• Partner directly with customers to discover and document business, application, data, security, and technical requirements
• Translate requirements into cloud architectures and actionable engineering plans
• Design and implement custom AWS and Azure solutions for application and data hosting
• Support scientific and research platforms such as REDCap and Posit
• Engineer end-to-end cloud solutions incorporating compute, storage, databases, networking, identity and access management, security, monitoring, backup/recovery, application architecture, and other required services
• Develop and maintain Terraform modules, configuration, scripts, and automation
• Leverage standard reusable services and patterns where practical
• Design and integrate DevOps and CI/CD capabilities for application deployment, infrastructure delivery, security scanning, testing, monitoring, and lifecycle management
• Evaluate technical alternatives, dependencies, security risks, operational impacts, scalability, maintainability, and long-term consequences
• Drive assigned solutions through delivery independently
• Collaborate within an Agile Cloud DevOps team
• Participate in sprint planning, technical design reviews, and code reviews
• Coordinate with security, infrastructure, application, and other engineering teams
• Obtain and maintain Public Trust and complete onsite fingerprinting

Senior Cloud Solutions Engineer

Full-stack Engineer

• Perform software requirements analysis
• Perform system integration activities
• Research, design, develop, and test software and tools
• Invent new products and enhance existing applications
• Apply software engineering concepts, principles, technical standards, and methodologies
• Serve as a company technical spokesperson with subject matter expertise
• Build backend services and REST APIs with Java and Spring Boot
• Build modern front-end applications with ReactJS
• Develop unit and integration tests using Test-Driven Development
• Participate in automated CI/CD build, test, and deployment workflows
• Design, version, document, and integrate RESTful APIs
• Work with Kafka data streaming platforms

Java, Spring Boot Software Developer

Business Analyst

• Support requirements development, analysis, and management for enterprise IT systems
• Manage testing and support validation activities
• Refine business requirements and write technical user stories
• Develop functional mock-ups, test plans, and test cases
• Coordinate user acceptance testing
• Participate in Agile Scrum ceremonies and PACER program planning meetings
• Work with customers to align expectations and maintain strict scope control
• Collaborate with Business Analysts and Product Owners to resolve impediments and clarify requirements
• Identify opportunities to streamline and improve end-to-end processes, product quality, requirements alignment, and customer satisfaction
• Identify and manage risks and communicate mitigation plans
• Address issues promptly and follow through until resolution
• Collaborate with Architects, Testers, Product Owners, and stakeholders on deliverable alignment
• Capture and analyze stakeholder input regarding standardization and variations among court types and local rules
• Validate completed work items against acceptance criteria
• Support Testers in designing test cases and test steps
• Maintain accessible hierarchical process flows that allow end users to drill down through process maps
• Support the PACER Development team developing, operating, and supporting secure public-access court-record systems for the Administrative Office of the United States Courts

Senior Business Analyst

Network Engineer

• Serve as primary Provider Services point of contact for assigned Clinical Centers of Excellence (CCEs)
• Develop working relationships and understand CCE provider-network and operational needs
• Conduct regular outreach to identify provider concerns, access issues, emerging needs, and service-improvement opportunities
• Support CCE provider nominations and referrals through documentation, research, tracking, and routing
• Coordinate with Provider Network/Contracting staff on practitioners, specialists, facilities, and HDOs needed for member access or continuity of care
• Provide status updates on provider nominations, affiliation, onboarding, and Provider Services activities
• Facilitate communication between CCEs and Provider Services on provider participation and operational issues
• Support providers and HDOs with WTCHP requirements, operational processes, portal utilization, Terms & Conditions, roster submission, EFT, enrollment, and ongoing participation
• Educate providers and CCE stakeholders on WTCHP processes, policies, workflows, and network-participation changes
• Coordinate provider onboarding and orientation activities
• Research and resolve escalated provider issues, including recurring or systemic concerns
• Partner with Provider Data, Credentialing, Claims, Contracting/Recruitment, and other operational teams while maintaining communication ownership
• Identify trends in inquiries, escalations, access concerns, and administrative barriers for Provider Services leadership
• Maintain documentation in workflow and tracking systems, including JIRA where applicable
• Participate in CCE meetings, operational workgroups, provider education sessions, and stakeholder forums
• Support reporting on CCE engagement, provider nominations, outstanding issues, network access concerns, and resolution turnaround times
• Promote a high-touch service model supporting uninterrupted WTCHP member access to care

Provider Relations Specialist – CCE, Network Support

Systems Engineer

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:
Skills:
Configuration Management (CM), Scripting, Systems DesignCertifications:
NoneExperience:
9 + years of related experienceUS Citizenship Required:
No

Job Description:
SYSTEMS ENGINEER SME

Advance how our customers operate while you advance your career. Join GDIT as a Telecommunications Systems Engineer SME and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Systems Engineer SME, the work you’ll do at GDIT will be impactful to the mission of providing Unified Communications. You will play a crucial role in designing, building, and delivering reliable UC to our Federal Aviation Administration customer.

SME Responsibilities:
Develops advanced solutions to a variety of highly complex engineering problems, platforms include Avaya, Juniper, Cisco, Zoom, and MS products to name a few.
Perform highly advanced systems design, development, and integration from the start of a systems life cycle to the end; Avaya Aura a must.
Provides and applies advanced engineering to highly complex infrastructures including installing, configuring, testing, and maintaining operating systems, application software, and system management tools; Avaya Aura platform a must.
Prepares and maintains documentation for processes and procedures related to engineering projects
Performs complex systems development and design work that may include logic design, I/O design, model formulation, computer architecture analysis and design, and digital systems engineering. 

Provides system/equipment/specialized training and technical guidance.

Recognized as a Subject Matter Expert in systems engineering to support Avaya Systems, specialized in OSSI based automation tools. Experience in creating OSSI scripting frameworks, and Avaya Aura System Manager database schema and OSSI interface.

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Systems Engineer SME must have:
● Education: Bachelor of Science
● Experience: 15+ years of related experience
● Technical skills: Avaya SME, OSSI SME, and Telecommunications Service Delivery SME, Configuration Management, Cloud deployments, use of Python at the developmental level
● Role requirements: Agency Specific Suitability: FAA

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $71.86 - $0.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
20

Travel Required:
Less than 10%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. 

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. 
 
About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Telecommunications Systems Engineer SME

Software Engineer

• Support training activities for federal government clients
• Assist with production and execution of virtual learning programs, including webinars, web-based training, and virtual conferences
• Assist with in-person instructor-led training, training guides, and other training-related resources
• Develop new and existing instructional products supporting ACE and ATAP systems
• Collaborate with subject matter experts, system developers, business process owners, and instructional designers
• Develop ACE and ATAP training and performance-support materials, including instructor guides, student guides, quick reference guides, web-based training, and virtual instructor-led training materials
• Assist with planning, developing, and evaluating in-person, online, and hybrid training programs
• Support learning technology initiatives including webinars, online courses, self-paced e-learning, and streaming video
• Prepare standard program content and messaging, including course descriptions, learning objectives, and outreach emails
• Conduct research for relevant learning program content
• Analyze learner feedback and recommend training enhancements

Instructional Developer

Project Manager

• Provide technical, administrative, and operational leadership for assigned projects or tasks
• Review project and budget status, manage schedules, and prepare status reports
• Serve as primary point of contact for schedule, budget, status reporting, issues, and risks
• Lead cloud experts in Oracle Cloud Infrastructure migration planning and migration of applications, databases, and infrastructure from on-premises to OCI
• Transition, lead, and grow the cloud team during the 20–30-month cloud migration strategy
• Lead operations, architecture, and development staff across multiple cloud projects and initiatives
• Develop technical project plans, proposals, reports, task orders, and administrative reporting
• Manage risks and issues through closure
• Develop documentation and facilitate training and knowledge-transfer programs
• Support vendor and partner evaluation, contract discussions, and performance oversight
• Establish and report KPIs and migration and operational-health metrics
• Monitor cloud and project costs and recommend cost-effective strategies and resource allocations
• Collaborate with security and compliance teams to meet regulatory, contractual, and internal policy requirements
• Identify opportunities for process optimization, automation, and operational enhancement
• Monitor customer satisfaction and proactively address concerns
• Develop and execute change-management and stakeholder-communication plans
• Enforce quality standards, peer reviews, and measurable acceptance criteria
• Maintain vendor and partner engagement to remove blockers and accelerate decisions
• Implement change management and stakeholder communications for MAC/CMS partners
• Build and maintain the integrated master schedule and dependency map
• Establish governance cadences including standups, risk reviews, release readiness, and executive reporting

Cloud Project Manager

Database Administrator

• Design, develop, operate, maintain, and provide Tier 3 support for enabling services for CM/ECF and PACER
• Provide full operational lifecycle support for Informix, MySQL, and other databases, including administration, configuration, maintenance, performance tuning, and security
• Perform routine updates, monitoring, deployment activities, error diagnostics and correction, data extraction, and remediation of security findings
• Install, configure, secure, maintain, deploy, and support databases on enterprise systems
• Develop templates and implement standard configurations for databases
• Configure, maintain, and support Enterprise Replication services
• Monitor database health and mitigate potential issues and downtime
• Implement changes across environments through approved change management processes, including after-hours production changes
• Participate in database schema design and implementation
• Plan and implement data migration strategies
• Write SQL queries to extract data for program and stakeholder requests
• Ensure databases are backed up and perform annual recovery tests
• Collaborate with Data Platform Engineers, Data Engineers, Architects, Security teams, and application teams
• Ensure database environments comply with security, privacy, governance, and regulatory requirements

• Work on an Agile Scrum development team developing and maintaining agency-wide Platform as a Service capability across multiple security domains
• Operate and maintain existing Red Hat OpenShift environments across cloud and vSphere datacenter environments
• Support OpenShift operators and frameworks including Crossplane, Kyverno, and Red Hat GitOps
• Deploy OpenShift to new sites as they come online
• Work with internal and external teams to understand integration requirements and scale platforms
• Work with Security to ensure ongoing compliance and develop secure solutions
• Support RabbitMQ, Redis, PostgreSQL, and Elastic Stack data services
• Compile detailed documentation

Hybrid Cloud Platform Engineer

SDET

• Develop, test, and maintain scalable microservices for enterprise software applications and services
• Implement microservices development and testing best practices, including service isolation, fault tolerance, and API design
• Provide technical leadership in AI-driven software development testing implementation and practices
• Lead SecDevOps testing practices integrating security throughout the software development lifecycle
• Guide development teams in quality assurance practices and standards
• Mentor junior developers, conduct reviews, and facilitate knowledge-sharing sessions
• Integrate microservices with existing systems and third-party APIs
• Ensure interoperability and compatibility among business ecosystem components and services
• Implement security controls and measures with security teams
• Support security assessments and audits to identify and address vulnerabilities and risks

Principal SDET

ServiceNow

• Build and customize ServiceNow applications, including ITSM modules such as Incident, Problem, and Change Management
• Create Business Rules and Script Includes to automate processes and meet business requirements
• Integrate ServiceNow with other systems using REST, SOAP, and related technologies
• Perform user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows
• Provide end-user support and troubleshoot integrated processes and platform functionality
• Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
• Participate in technical process reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications and obtain additional certifications
• Contribute to mission-critical government projects and technical specifications
• Travel less than 10%

Senior ServiceNow Developer

Administration

• Report directly to the Growth Strategist as an integral team member
• Support execution of sourcing strategies and subcontract management activities
• Lead subcontractor engagement and sourcing strategy during capture and proposal development
• Develop requests for proposals (RFPs), evaluate supplier capabilities, and lead competitive analysis
• Ensure compliance with FAR/DFARS requirements and GDIT policies
• Coordinate subcontract-related proposal inputs, including cost/price data, teaming documentation, non-disclosure execution, compliance artifacts, and technical volume contributions
• Incorporate small business and socioeconomic considerations
• Analyze capture requirements and identify subcontracting risks, gaps, and opportunities
• Recommend mitigation strategies to the Capture Manager and Proposal Manager
• Escalate risk concerns to leadership when applicable
• Use artificial intelligence to identify potential gaps or risks between subcontractor agreements and customer requirements
• Prepare and deliver subcontractor status updates, risk assessments, and pricing insights to leadership and capturing stakeholders
• Identify process inefficiencies and recommend enhancements to templates, workflows, and subcontractor engagement models
• Use GDIT source-to-pay and proposal systems to track subcontractor activities and ensure documentation completeness
• Provide accurate data for color team reviews and leadership briefings

Subcontracts Administrator

• Gather and define requirements from SAO stakeholder groups
• Convert stakeholder needs into user stories, acceptance criteria, and test plans
• Document processes, workflows, SOPs, test cases, and maintain documentation controls and version management
• Perform end-to-end process mapping and gap analysis
• Propose data-supported remediation plans
• Coordinate digital improvement initiatives and enhancement intake
• Translate business requirements into Oracle Fusion Cloud changes, integrations, and reports
• Participate in business UAT and regression testing
• Support quarterly Oracle Cloud release impact assessments
• Maintain change logs and update SOPs and process maps
• Define and document reporting requirements and KPI standardization
• Collaborate to test and deliver dashboards
• Support Procure-to-Pay processes across Procurement, Supplier Portal, Supply Chain, and Inventory Management
• Maintain awareness of Oracle Integration Cloud integrations affecting SAO data flows, controls, and change impacts

• Build strategy for the endpoint environment based on CIO roadmaps, emerging technology, technical solutions, software, and hardware
• Maintain DISA-approved WIM and Secure Host Baseline (SHB), including testing and transferring to appropriate enclaves
• Download, package, and deploy Windows and Office Security Updates
• Develop, implement, and document formal configuration guides
• Develop, test, deploy, and maintain Group Policy Objects (GPOs) in Microsoft Active Directory for end-user devices
• Implement STIG and other device and account controls
• Develop, test, and deploy desktop images including applications and GPO updates
• Deploy and update approved packaged applications using PowerShell App Deployment Toolkit (PSADT)
• Develop technical support documentation for IT equipment and systems
• Support Government activities in Annapolis Junction, MD or Sterling, VA as part of a desktop engineering team

Provider Relations Representative

Senior Cloud Solutions Engineer

Java, Spring Boot Software Developer

Senior Business Analyst

Provider Relations Specialist – CCE, Network Support

Telecommunications Systems Engineer SME

Instructional Developer

Cloud Project Manager

Database Administrator

Hybrid Cloud Platform Engineer

Principal SDET

Senior ServiceNow Developer

Subcontracts Administrator

Senior Business Analyst

Desktop Systems Engineer – TS/SCI with Polygraph