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Get BridgeCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property management software systems, particularly Yardi, and excels in troubleshooting and resolving support requests using ServiceNow. Strong organizational skills and clear communication are essential for effective collaboration with property managers and corporate staff.
Highest-signal resume keywords
Yardi ExperienceServiceNow ProficiencyTroubleshooting SkillsSoftware Testing ExperienceClear Communication
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Resolve support requests from property managers, community managers, and corporate staff from intake to closure using ServiceNow
- Troubleshoot issues across Yardi, RentCafe, Blue Moon, Domuso, BILT, and SmartRent platforms
- Find root causes of software issues
- Set up, change, and remove Yardi user access in coordination with HR and property operations
- Escalate issues to software vendors and follow through to resolution
- Test software updates before release and report readiness
- Document fixes in tickets and knowledge base articles
- Flag repeat issues across properties
- Support new property onboarding, property sales, and data cleanup projects
- Help shape support processes for a newly established technology team
Requirements
What you’ll need- Experience with a property management software system, such as Yardi, RealPage, MRI, or similar
- Experience handling support requests in a ticketing or help desk system, such as ServiceNow, Zendesk, or Freshworks
- Step-by-step approach to troubleshooting
- Clear, friendly communication with people at every level
- Strong organization and attention to detail
- Preferred: Hands-on experience with Yardi Voyager, RentCafe, or ServiceNow
- Preferred: Experience with Blue Moon, Domuso, BILT, SmartRent, or Yardi CRM IQ and Compliance Manager
- Preferred: Experience with software testing or release validation
- Preferred: Bachelor's degree in Business, Real Estate, IT, or a related field, or equivalent experience
Benefits
Comp & perks- Comprehensive insurance options, including Medical, Dental, and Vision
- Optional Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance
- Company-paid Life Insurance, with option to purchase additional coverage
- Company-paid Long-Term Disability coverage
- Benefits concierge service
- Mental health and well-being resources
- 401(k) Plan with dollar-for-dollar company match up to 6% of pay
- Retirement contributions fully vested immediately
- Automatic 4% contribution rate for eligible employees
- Paid Time Off (PTO)
- 11 paid holidays annually
- Parental Leave: four weeks for a primary caregiver or two weeks for a secondary caregiver after six months
- Up to twelve weeks of paid parental leave for eligible primary caregivers after two years
- Tuition Reimbursement up to $5,000 per year for pre-approved education expenses
- Inclusive work environment and reasonable accommodations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
YardiServiceNowTroubleshootingSoftware TestingData CleanupUser Access ManagementTicketing SystemsSupport Request HandlingRoot Cause AnalysisKnowledge Base Documentation
Soft Skills
Attention to DetailOrganizationFriendly CommunicationCollaborationProblem-Solving
Tools & Technologies
Yardi VoyagerRentCafeBlue MoonDomusoBILTSmartRentZendeskFreshworks
Industry Keywords
Property ManagementReal EstateHelp Desk SupportOnboardingSoftware Release Validation