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Process Excellence Manager – GM Protection
GM FinancialCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Lean Six Sigma methodologies, process improvement, and operational excellence, with a strong focus on compliance and regulatory standards. Proven ability to lead complex initiatives, manage multiple projects, and effectively communicate with stakeholders at all levels.
Highest-signal resume keywords
Lean Six Sigma MethodologiesProcess ImprovementOperational ExcellenceProject ManagementF&I Protection Products
About the role
Key responsibilities & impact- Lead continuous improvement initiatives across GM Protection operational processes
- Facilitate Kaizen events, value stream mapping, and improvement workshops
- Apply Lean Six Sigma, DMAIC, and Kaizen methodologies to identify improvement opportunities and implement efficiencies
- Guide the development, maintenance, and governance of standard operating procedures and work instructions
- Partner with the Business Process Center of Excellence on methodology, documentation quality, and change governance
- Collaborate with legal and compliance teams on regulatory and compliance matters affecting F&I Protection products, including GAP, VSC, and ancillary offerings
- Support audit and compliance readiness through process clarity, control documentation, and operational consistency
- Collaborate with Technology and Data teams to identify automation opportunities and reporting needs
- Champion Business Process Management, process design, reengineering, and opportunity assessments
- Ensure compliance with department, state, and federal regulations
- Collaborate with stakeholders and interact with management and departments across the organization
- Advocate for customer and business needs and drive the voice of the customer and business
Requirements
What you’ll need- Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment
- Strong knowledge of operational excellence, continuous improvement, auditing, and process governance concepts
- Working knowledge of F&I Protection products and dealer-supported operational models
- Ability to apply Six Sigma and Lean techniques and methodologies
- Experience identifying improvement opportunities and developing and implementing efficiencies
- Experience leading complex process improvement or strategic transformation initiatives
- Effective communication, active listening, and comfort presenting to senior leadership
- Ability to simplify complex information and develop clear communications and advanced presentation materials
- Ability to analyze process data and use data visualization tools and techniques
- Experience with business architecture modeling software such as Nintex Process Manager or Visio
- Bachelor’s Degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science, or related field required
- 2+ years of hands-on experience applying Kaizen and Lean Six Sigma methodologies in live business or operational environments, with demonstrated results
- 3+ years of relevant work experience required
- Experience managing complex non-IT projects
- Experience in process design and process improvement
- Lean Six Sigma Green/Black Belt or equivalent experience required
- Candidates requiring visa sponsorship will not be considered
Benefits
Comp & perks- 401K matching
- Bonding leave for new parents: 12 weeks, 100% paid
- Tuition assistance
- Training
- GM employee auto discount
- Community service pay
- Nine company holidays
- Bonus eligibility
- Flexible hybrid work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KaizenDMAICValue Stream MappingProcess DesignData AnalysisProcess GovernanceAuditingBusiness Architecture ModelingData VisualizationContinuous Improvement
Soft Skills
Effective CommunicationActive ListeningPresentation SkillsStakeholder CollaborationCustomer Advocacy
Tools & Technologies
Nintex Process ManagerVisio
Certifications & Qualifications
Lean Six Sigma Green BeltLean Six Sigma Black Belt
Industry Keywords
F&I ProtectionOperational ProcessesComplianceRegulatory StandardsBusiness Process Management