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Enterprise Vendor Services Manager
NcontractsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise and strategic accounts, fostering relationships with C-Suite stakeholders, and guiding clients through the post-sales lifecycle. Proficient in vendor management best practices and capable of identifying optimization and expansion opportunities.
Highest-signal resume keywords
Account ManagementVendor ManagementCustomer SuccessStakeholder EngagementSaaS Experience
About the role
Key responsibilities & impact- Manage a portfolio of high-value enterprise and strategic accounts
- Serve as the TPRM primary point of contact for assigned clients
- Build trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts
- Guide clients through the post-sales lifecycle, including service timelines, deliverables, and expectations
- Respond to client inquiries and provide vendor management best-practice guidance
- Identify account risks, service gaps, optimization opportunities, and expansion opportunities
- Coordinate due diligence documentation gathering with the Vendor Operations Team
- Assign and oversee TPRM Specialist work for accuracy and timeliness
- Monitor progress and communicate vendor issues, updates, and service completion to clients
- Support vendor services onboarding, annual service cycles, and training initiatives
- Partner with Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product teams
- Maintain expert-level knowledge of Ncontracts’ TPRM software suite and Vendor Management services
- Recommend process improvements and best practices aligned with regulatory expectations and industry trends
- Support product adoption, client retention, and overall account health
Requirements
What you’ll need- 4+ years of experience in customer success, account management, or a related client-facing role
- Experience managing enterprise-level or strategic accounts
- Experience supporting complex, multi-division, or multi-location clients
- Experience in a high-growth SaaS or B2B services environment
- Demonstrated experience working with C-Suite or senior leadership stakeholders
- Bachelor’s degree or equivalent experience in a related field (preferred)
- Professional certifications in Vendor Management, Risk Management, or related fields (preferred)
- Strong interpersonal and communication skills with executive-level stakeholders
- Exceptional customer service mindset
- Highly organized and detail-oriented; able to manage multiple priorities
- Strong problem-solving skills and ability to influence cross-functional teams
- Ability to deliver product training and explain system functionality
- Aptitude for identifying cross-sell and up-sell opportunities
- Must be legally authorized to work in the United States
- Must be willing to submit to a detailed background check if offered employment
Benefits
Comp & perks- Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
- 11 paid holidays
- Community and social events
- Mental Health Benefits
- Medical, Dental and Vision insurance
- Company-paid Group Life Insurance
- Company-paid Short- and Long-Term Disability
- Flexible Spending Account
- Health Savings Account
- Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
- Pet Insurance
- 401(k) with company match with eligibility on Day 1 of employment
- 2 Paid Volunteer Time Off Days
- Commission
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vendor Management Best PracticesPost-Sales Lifecycle ManagementProcess ImprovementProduct Training DeliveryRisk Management
Soft Skills
Strong Interpersonal SkillsExceptional Customer Service MindsetHighly OrganizedDetail-OrientedStrong Problem-Solving Skills
Tools & Technologies
Ncontracts’ TPRM Software Suite
Certifications & Qualifications
Vendor Management CertificationRisk Management Certification
Industry Keywords
Enterprise AccountsB2B ServicesHigh-Growth SaaSC-Suite EngagementMulti-Division Client Support