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Senior Renewals Manager
SalesforceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management, client relationship building, and contract negotiation to drive customer renewals and maximize profitability. Proficient in utilizing CRM software and delivering tailored solutions to meet customer needs while effectively communicating with stakeholders at all levels.
Highest-signal resume keywords
Account ManagementContract NegotiationCRM Software ProficiencyClient Relationship BuildingPresentation Skills
About the role
Key responsibilities & impact- Own customer renewals by building and maintaining long-lasting client relationships
- Develop relationships with customers, key business executives, and stakeholders
- Prepare customer-facing presentations and pricing
- Answer client queries and identify new business opportunities among existing customers
- Liaise with cross-functional internal teams to improve the customer experience
- Serve as the lead point of contact for customer account management matters
- Negotiate contracts and close agreements to maximize profits and minimize customer churn
- Ensure timely and successful delivery of solutions according to customer needs and objectives
- Communicate monthly and quarterly initiative progress to internal and external stakeholders
- Forecast and track key account metrics, including quarterly sales results and annual forecasts
- Prepare reports on account status
- Collaborate with the sales team to identify and grow opportunities
- Assist with challenging client requests and issue escalations
Requirements
What you’ll need- 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager
- BA/BS degree in Business Administration, Sales, or a relevant field is required
- Ability to communicate, present, and influence key stakeholders at all organizational levels, including executive and C-level
- Solid experience with CRM software, such as Salesforce, and CPQ tools
- Experience delivering client-focused solutions to customer needs
- Excellent communication skills
- Ability to manage multiple account management projects while maintaining attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication and negotiation skills
- Must be based in one of the listed locations: Chicago, Illinois; New York, New York; Atlanta, Georgia; or San Francisco, California
Benefits
Comp & perks- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
- Incentive compensation may be available
- Equity may be available
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementContract NegotiationCustomer RenewalsSales ForecastingClient-Focused Solutions
Soft Skills
Excellent Communication SkillsAttention to DetailListening SkillsNegotiation SkillsInfluencing Skills
Tools & Technologies
SalesforceCPQ Tools
Industry Keywords
Business AdministrationSalesKey Account Management