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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Technology Product Management, focusing on CRM platforms like Vault CRM and Veeva CRM, while ensuring compliance, performance, and user satisfaction. Capable of defining technology strategy, managing product roadmaps, and leading cross-functional teams to deliver scalable solutions.
Highest-signal resume keywords
Technology Product ManagementCRM Platform ManagementAgile Product ManagementEnterprise Application ArchitectureStakeholder Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own the technology vision, strategy, roadmap, and lifecycle for GSK’s US Vault CRM platform and Core CRM product ecosystem
- Evaluate and enable new Vault CRM capabilities to improve field productivity, customer engagement, compliance, and user experience
- Balance feature delivery with technical debt reduction, platform modernization, security, scalability, reliability, and operational excellence
- Define product investment priorities based on business value, technical feasibility, architecture, platform health, and total cost of ownership
- Manage Customer Management, Call Reporting, Samples Management, Medical Inquiry, Approved Email, Engage, and Media capabilities
- Lead CRM configuration, release planning, feature enablement, regression testing, deployment, and production support
- Evaluate Veeva releases and develop implementation plans
- Ensure platform stability, performance, security, regulatory compliance, and supportability
- Partner with architecture, engineering, infrastructure, information security, data, and integration teams on technical direction and scalable solutions
- Own CRM integration strategy and end-to-end information flow across enterprise platforms
- Oversee integrations with MDM, Sampling, Valign, enterprise data platforms, identity services, and other commercial technologies
- Manage Veeva, implementation partners, and internal technology delivery teams
- Lead product releases, upgrades, testing, deployments, and production readiness
- Prioritize and manage the product backlog using Agile Product Management practices
- Establish performance metrics and monitor reliability, availability, adoption, operational health, and user satisfaction
- Manage vendor performance, defect resolution, service levels, financial commitments, and technology roadmaps
- Build partnerships with Sales, Commercial Operations, Marketing, Medical, and Digital, Data & Technology organizations
- Translate business objectives into scalable technology capabilities and product investments
- Support product adoption and organizational readiness with Change Management and Training teams
- Communicate product strategy, roadmap, technology direction, release plans, risks, and investment priorities
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Systems, Software Engineering, Engineering, or a related technical discipline
- 8+ years of experience in Technology Product Management, Commercial Technology, CRM Platforms, Enterprise Applications, or related disciplines
- Experience managing enterprise CRM platforms such as Vault CRM, Veeva CRM, Salesforce, or similar enterprise SaaS platforms
- Experience defining technology strategy, product roadmaps, platform architecture, and lifecycle management
- Experience partnering with Enterprise Architecture, Engineering, Infrastructure, Integration, Data Management, and Information Security organizations
- Experience managing enterprise software implementations, platform upgrades, releases, and technology modernization initiatives
- Experience with enterprise application architecture, API-based integrations, customer master data, and cloud platforms
- Experience with Agile Product Management methodologies
- Experience working within the pharmaceutical, biotechnology, healthcare, or life sciences industry
- Vault CRM, Veeva CRM, or Salesforce technical certifications (preferred)
- Experience with Veeva Vault Platform, Veeva Network, or other Veeva Commercial applications (preferred)
- Experience managing enterprise SaaS products and cloud technologies (preferred)
- Familiarity with enterprise architecture principles, integration platforms, identity management, data governance, and application observability (preferred)
- Experience managing technology vendors and strategic technology partnerships (preferred)
- Strong analytical, communication, stakeholder management, and leadership skills (preferred)
Benefits
Comp & perks- Comprehensive benefits program for US employees (details provided in GSK US Benefits Summary)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Vault CRMVeeva CRMSalesforceAPI-Based IntegrationsPlatform ArchitectureTechnology ModernizationProduct RoadmapsLifecycle ManagementPerformance MetricsCloud Platforms
Soft Skills
Analytical SkillsCommunication SkillsLeadership SkillsStakeholder Management
Tools & Technologies
Veeva Vault PlatformVeeva NetworkEnterprise Data PlatformsIntegration PlatformsIdentity Management
Certifications & Qualifications
Vault CRM CertificationVeeva CRM CertificationSalesforce Certification
Industry Keywords
PharmaceuticalBiotechnologyHealthcareLife SciencesEnterprise SaaS