Bilingual Call Center Representative
Healthfirst
Posted: 10/21/2026
Product Owner – Contact Center Workforce Management Tools
Wells Fargo
Posted: 10/21/2026
Supervisor, New Call/Follow Up Contact Center
Cox Enterprises
Posted: 10/21/2026
Hospital Call Center Scheduler
Lifepoint Health®
Posted: 10/21/2026
Senior Contact Center Engineer
CDW
Posted: 10/21/2026CloudITSMServiceNowVoIP
Contact Center Pharmacy Technician, CPhT Certification Required
CVS Health
Posted: 10/21/2026
Senior Call Center Manager
2020 Companies
Posted: 10/21/2026
Manager, Contact Center Technology Integration
DaVita Kidney Care
Posted: 10/21/2026PMPServiceNowTableau
Call Center Representative
Ryder System, Inc.
Posted: 10/21/2026
Call Center Guest Recovery Representative
City Barbeque
Posted: 10/21/2026
Bilingual Call Center Representative
Primary Health Care, Inc (PHC)
Posted: 10/21/2026
Call Center Sales Agent
Acorn Stairlifts, Inc.
Posted: 10/21/2026
Call Center Representative – Customer Support
Genesis Call Center, LLC
Posted: 10/21/2026A
HR Call Center Representative III
AdNet/AccountNet Inc.
Posted: 10/20/2026RPAServiceNow
Manager, Knowledge & Communication – Contact Center
KnitWell Group
Posted: 10/20/2026
Telecom Product Manager – Contact Center
Alignment Health
Posted: 10/20/2026Tableau
Call Center Representative – Behavioral Health, Bilingual
Legacy Community Health
Posted: 10/20/2026A
Call Center Representative, Senior
AdNet/AccountNet Inc.
Posted: 10/20/2026RPAServiceNow
Call Center Knowledge Management Manager – Immigration Services
Conduent
Posted: 10/20/2026
Contact Center Representative II
TruStage
Posted: 10/20/2026Bilingual Call Center Representative
HealthfirstCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and call handling, with a strong focus on achieving growth goals and managing appointments in Salesforce. Fluent in English and Spanish, with the ability to navigate a fast-paced healthcare environment while maintaining attention to detail and cultural sensitivity.
Highest-signal resume keywords
Salesforce ManagementCustomer Service ExperienceFluency In English And SpanishHealthcare Industry ExperienceCall Center Experience
About the role
Key responsibilities & impact- Handle inbound and outbound customer calls while adhering to internal service-level standards
- Create and follow up on Long-Term Care leads and opportunities in Salesforce for up to 90 days
- Create and follow up on Personal Care service requests for the Mainstream population in Salesforce for up to 30 days
- Answer calls and complete outbound calls according to approved scripts
- Search ePACEs for Medicaid eligibility, exclusion, and exemption codes
- Search Marx (CMS) for Medicare eligibility, enrollments, and special elections
- Achieve daily, weekly, and monthly growth goals
- Handle calls to maximize productivity and operational efficiency
- Connect consumers seeking personal care or long-term care services with the State broker for initial evaluation
- Schedule field and tele-video conference appointments for SHP Intake Nurses, HF CompleteCare Specialists, and Intake Nurses in Salesforce
- Schedule Entitlement Advocates appointments for prospective members with Medicaid coverage issues or restrictions
- Schedule Clinical Assessors to complete Community Health Assessments for Mainstream/HARP members requesting Personal Care Services at home
- Document incoming and outbound calls in Salesforce call tracking
- Document outcomes in the pre-enrollment database system
- Document special instructions in Salesforce
- Coordinate fulfillment kits and brochures for prospective members
- Troubleshoot and follow up on long-term care enrollment rejections
- Work occasional weekends and additional hours before or after scheduled shifts as assigned
- Master the Division’s impact on Healthfirst plans and members
- Establish trust, demonstrate product knowledge and credibility, and maximize scheduled appointments to achieve goals
- Perform additional duties as assigned
Requirements
What you’ll need- High school diploma or GED
- Fluency in reading and speaking English and Spanish
- Member / Customer Service experience
- Availability to work an 8 ½ hour shift based on business needs, within stated operating hours
- Occasional overtime
- Capability to work in a remote environment with reliable internet connection
- Tech savvy computer skills, including Microsoft Office Suites: Outlook, Excel, Word, PowerPoint
- Organized, able to multitask, and detail oriented
- Understanding of and sensitivity to cultural differences and community needs
- Ability to work in a fast-paced, changing, high-stress environment while achieving quota expectations
- Ability to communicate and engage with leaders via virtual platforms, including email and MS Teams
- Preferred: healthcare industry experience
- Preferred: experience with Medicare or Medicaid managed care plan products
- Preferred: associate degree or higher from an accredited institution
- Preferred: extensive inbound and outbound call center experience with telemarketing responsibilities in healthcare
- Preferred: Healthfirst product knowledge
- Preferred: experience engaging with frail adult or elderly populations
- Preferred: understanding of integrated care
- Preferred: experience in health insurance, home care, acute, sub-acute, long-term care, or managed long-term care
- Preferred: experience managing member information or appointments in a shared network environment using paperless database modules
- Preferred: experience operating in a multicultural work environment and community
- Ability to maintain a calm, neutral disposition while managing many details in a distracting environment
Benefits
Comp & perks- Medical, dental and vision coverage
- Incentive and recognition programs
- Life insurance
- 401k contributions
- Competitive compensation and benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ManagementMedicaid Eligibility SearchMedicare Eligibility SearchCall Tracking DocumentationCommunity Health AssessmentsMicrosoft Office SuiteData EntryAppointment SchedulingTelemarketing ResponsibilitiesQuota Achievement
Soft Skills
OrganizedDetail OrientedMultitaskingCultural SensitivityCalm Under Pressure
Tools & Technologies
SalesforceMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPointVirtual Communication Platforms
Certifications & Qualifications
High School Diploma Or GEDAssociate Degree Or Higher (Preferred)
Industry Keywords
HealthcareMedicareMedicaidLong-Term CareHome CareManaged CareCommunity NeedsIntegrated CareFrail Adult EngagementMulticultural Environment