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HR Call Center Representative III
AdNet/AccountNet Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing Tier 1 HR support, utilizing AI-driven tools and case management systems to resolve employee inquiries while maintaining compliance with privacy standards. Exhibits strong analytical and communication skills to effectively manage sensitive information and improve operational effectiveness.
Highest-signal resume keywords
HR Shared Services ExperienceAI-Driven Chatbots ProficiencyCase Management Systems ExperienceMicrosoft Office Suite ProficiencyCustomer Service Orientation
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide timely, accurate, and high-quality Tier 1 support for HR-related inquiries
- Support employees through phone, chat, email, and case management systems
- Use knowledge management resources, troubleshooting techniques, and AI-assisted tools to resolve employee questions
- Document customer interactions and resolutions in case management systems while meeting SLAs
- Handle complex or sensitive employee interactions professionally
- Resolve issues independently and escalate complex matters appropriately
- Process employment verifications, document management, PTO donation requests, mail processing, tax form updates, workplace accommodation support, and emergency contact updates
- Maintain compliance with company policies, privacy requirements, and employee data protection standards
- Partner with internal stakeholders and cross-functional teams to improve operational effectiveness
- Support continuous improvement using AI, chatbots, voice assistants, and RPA
- Stay current with evolving HR technologies, tools, and support practices
Requirements
What you’ll need- High School Diploma/GED and relevant professional experience, or Bachelor's degree with relevant experience
- Experience working in an HR Shared Services, HR Operations, or call center environment
- Experience supporting customers in a high-volume service environment
- Proficiency with AI-driven chatbots, voice assistants, and robotic process automation (RPA) tools
- Experience using case management or ticketing systems
- Advanced proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage sensitive and confidential information with professionalism and discretion
- Strong customer service orientation and ability to interact effectively at all organizational levels
- Proof of U.S. Citizenship required
- Must be available Monday-Friday between 7:00 AM and 6:00 PM CST
- Preferred: Experience with ServiceNow and Workday
- Preferred: Knowledge of Human Resources Shared Services operations and best practices
- Preferred: Familiarity with payroll and timekeeping processes
- Preferred: Knowledge of travel and expense reporting systems
- Preferred: Experience supporting HR technology platforms and digital service tools
Benefits
Comp & perks- Hybrid work arrangement: on-site Tuesday and Wednesday; remote Monday, Thursday, and Friday
- Full-time schedule, 40 hours per week
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting SkillsProblem-Solving SkillsDocument ManagementEmployment Verification ProcessingPTO Donation Requests ProcessingTax Form UpdatesWorkplace Accommodation SupportEmergency Contact UpdatesRobotic Process Automation (RPA)Payroll and Timekeeping Processes
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationProfessionalismDiscretionCustomer Interaction Skills
Tools & Technologies
AI-Assisted ToolsChatbotsVoice AssistantsServiceNowWorkday
Certifications & Qualifications
High School Diploma/GEDBachelor's Degree
Industry Keywords
HR OperationsHigh-Volume Service EnvironmentPrivacy RequirementsEmployee Data ProtectionContinuous Improvement