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Legacy Community HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a call-center environment, effectively managing patient inquiries and appointments while adhering to HIPAA compliance. Proficient in using healthcare terminology and maintaining accurate patient records.
Highest-signal resume keywords
Customer Service ExperiencePatient Scheduling ExperienceKnowledge Of Medical TerminologyBilingual English/SpanishHIPAA Compliance
About the role
Key responsibilities & impact- Serve as the welcoming first point of contact by managing inbound and outbound calls in a call-center environment
- Maintain a positive and compassionate attitude while assisting patients with their needs
- Adhere to scheduled work hours and ensure a seamless experience for callers
- Schedule patient appointments following established protocols and procedures
- Discuss referrals, insurance status, and eligibility
- Stay updated on processes and developments to provide accurate information
- Use problem-solving skills and available resources to address patient inquiries
- Collaborate with clinical and other departments regarding appointments and treatments
- Identify high-risk or urgent symptoms and relay information to clinical staff
- Enter patient demographics and log call details into the system
- Multitask while speaking on the phone and operating a computer
- Apply healthcare terminology and comply with HIPAA policies
- Respond to emails and other non-phone inquiries
- De-escalate situations and address indicators of patient distress
- Perform other related duties as assigned
Requirements
What you’ll need- High school graduate or equivalent required
- 1-2 years customer service experience highly preferred
- Clinical office support experience highly preferred
- Customer service oriented
- Pleasant, professional, and articulate phone voice
- Ability to handle multiple incoming callers/patients, tasks and responsibilities
- Strong verbal and written grammar skills
- Accurate keyboard typing, data-entry, and mouse navigation skills
- Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites
- Basic knowledge such as math, alphabetical or numerical filing may also be required
- Patient scheduling experience
- Attends to workstation on time, ready to work, with minimal absenteeism
- Knowledge of medical terminology and/or insurance terminology preferred
- Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages
- Basic healthcare terminology knowledge
- Ability to maintain compliance with HIPAA policies
- Schedule availability for 7:30AM-5PM, 8-hour shifts
Benefits
Comp & perks- Medical, Dental, and Vision insurance
- Long-Term Disability insurance
- Life insurance and AD&D
- 403(b) retirement plan
- Employee Assistance Plan
- Subsidized gym membership
- 24-hour travel assistance
- Paid Time Off
- Company holidays
- Bereavement Leave
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Mentorship and development opportunities
- Opportunity to switch to remote/work from home after 30 days of onsite training and qualification
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAccurate Keyboard TypingMultitaskingProblem-Solving SkillsBasic Math Skills
Soft Skills
Compassionate AttitudePleasant Phone VoiceStrong Verbal CommunicationWritten Grammar SkillsDe-Escalation Skills
Tools & Technologies
MS WindowsEmailOnline FormsElectronic FormsComputer Navigation
Industry Keywords
Call-Center EnvironmentPatient DemographicsInsurance StatusReferralsHealthcare Terminology