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Ryder System, Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, effective communication, and the ability to manage multiple tasks in a fast-paced call center environment. Capable of building professional relationships and ensuring customer satisfaction through proactive problem resolution.
Highest-signal resume keywords
Customer Service ExperienceEffective Communication SkillsMulti-Tasking AbilityDetail OrientedFlexibility to Work Shifts
About the role
Key responsibilities & impact- Receive inbound phone calls from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers
- Schedule service for truck and trailer breakdowns
- Schedule preventive maintenance service
- Assist with service-related questions
- Assist customers experiencing vehicle breakdowns
- Execute communication protocols for breakdowns, preventive maintenance scheduling and follow-up, and vehicle status updates
- Improve customer communication quality and consistency and ensure customer expectations are met
- Drive improvement of Customer Satisfaction Index scores
- Identify available resources by following shift scheduling, including breaks and lunch times
- Coordinate with on-call technicians, rental counter teams, customers’ drivers and dispatch teams to identify repair requirements and substitute units
- Coordinate outside repairs with vendors and customers
- Handle incoming and follow-up calls
- Process customer service requests, including billing, warranty and compliance paperwork questions
- Participate in quality assurance reviews of monitored calls
- Perform other duties as assigned
- Contribute to making the call center a great place to work
- Display a courteous and positive attitude daily
Requirements
What you’ll need- H.S. diploma/GED required
- Three (3) years or more in Customer Service with issues resolution required
- Must be flexible to work all shifts, weekends and holidays
- Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers experiencing a breakdown
- Strong verbal and written communication skills
- Capable of multi-tasking, highly organized, with excellent time management skills
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization
- Ability to work independently and as a member of a team
- Detail oriented with excellent follow-up practices
- Effective phone skills
- Ability to work in a fast-paced environment with occasional process changes
- Ability to embrace change and growth
- Ability to work weekends and holidays in a 24/7 call center operation
Benefits
Comp & perks- Medical, prescription, dental, vision, life insurance and disability insurance options
- Paid time off for vacation, illness, bereavement, family and parental leave
- Tax-advantaged 401(k) retirement savings plan
- Annual bonus, commission, and/or long-term incentive plan may be available based on position level/type
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyOrganizational SkillsTime ManagementPositive AttitudeProblem Resolution
Certifications & Qualifications
H.S. Diploma/GED
Industry Keywords
Customer Satisfaction IndexCall Center OperationsService SchedulingQuality AssuranceBreakdown Assistance