Senior IT Analyst
Horizon3.ai
Posted: 10/19/2026Cyber SecurityITSMJamfMacOS
Senior Compensation Analyst
GXO Logistics, Inc.
Posted: 10/19/2026
Senior Technology and Human Rights Analyst
Cayuse Holdings
Posted: 10/19/2026
Lead Advanced Analyst, Consumer Product
Maleda Tech
Posted: 10/19/2026PythonSQL
Pharmacy Analyst
Mercy
Posted: 10/19/2026
Service Desk Analyst II – IntelliScript
Milliman
Posted: 10/19/2026AWSAzureCloudFirewallsGoogle Cloud PlatformMS SQL ServerSQL
Lead Internal Controls Analyst
Transamerica
Posted: 10/19/2026
Reconciliation Analyst
McKesson
Posted: 10/19/2026
Bank Reconciliation Analyst
First American
Posted: 10/19/2026
Power Market and Technical Diligence Analyst
Huntington National Bank
Posted: 10/19/2026
Senior Conflicts Analyst
FTI Consulting
Posted: 10/19/2026
Senior FCRM Testing Analyst
TD
Posted: 10/19/2026
Sustainability Analyst
Live Nation Entertainment
Posted: 10/19/2026Tableau
Software Configuration Analyst
SAIC
Posted: 10/19/2026ITSMServiceNowSQL
Business Banking Relationship Analyst – Credit
U.S. Bank
Posted: 10/19/2026
Senior HRIS Analyst
Zurn Elkay Water Solutions
Posted: 10/19/2026
Senior Clinical Analyst – TAVR/CHD
Medtronic
Posted: 10/19/2026
Patient Account Analyst
ProMedica
Posted: 10/19/2026Senior Clinical Analyst – TAVR, CHD
Medtronic
Posted: 10/19/2026
Head of Analyst Relations
Mistral AI
Posted: 10/18/2026Cloud
Senior IT Analyst
Horizon3.aiCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical support capabilities for distributed workforces, with expertise in troubleshooting endpoint management, identity access, and collaboration tools. Proficient in creating documentation and improving IT support functions while mentoring junior team members.
Highest-signal resume keywords
Tier 2/3 IT Support ExperienceTroubleshooting Skills Across macOS and WindowsExperience with Endpoint Management ToolsUser and Admin-Level Experience with Google WorkspaceIdentity and Access Management in Okta or Similar
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide advanced, hands-on technical support to a distributed workforce
- Serve as a Tier 2/3 escalation point for complex endpoint, identity, and collaboration issues
- Own high-impact incidents from triage through root-cause analysis and resolution
- Identify recurring problems and drive durable fixes through runbook updates, automation, and configuration changes
- Configure and troubleshoot endpoint management tools, policies, profiles, compliance checks, and asset tracking
- Troubleshoot identity and access issues involving SSO, MFA, conditional access, and group- or role-based access
- Support Google Workspace, Slack, and Zoom, including complex calendaring, meeting, and integration issues
- Provide advanced remote support for office infrastructure, conference room AV, network connectivity, and shared devices
- Travel occasionally to offices, including Chicago, for upgrades, deployments, and onsite events
- Refine ticket triage, escalation paths, and SLAs with the Global Help Desk Manager and IT team
- Create and maintain troubleshooting runbooks, how-to guides, SOPs, and knowledge base articles
- Recommend and evaluate tools or configurations that improve support quality and end-user experience
- Support onboarding and offboarding with IT and People teams
- Manage device lifecycle activities including procurement, provisioning, refresh, deprovisioning, asset tracking, and inventory hygiene
- Collaborate with Security and IT Engineering on device compliance, access control, and incident response
- Communicate status and resolutions clearly to employees at all levels
- Mentor junior analysts and share knowledge across the team
Requirements
What you’ll need- Substantial experience in IT support, help desk, or IT operations with clear Tier 2/3 responsibilities supporting a distributed workforce
- Strong troubleshooting skills across macOS and/or Windows endpoints, including OS, hardware, networking basics, and standard enterprise software
- Clear communication with technical and non-technical employees
- Ability to prioritize and manage concurrent requests
- Sound judgment regarding self-resolution versus escalation, and documentation of learnings
- Comfortable working remotely with a distributed team and occasionally traveling to Horizon3 offices, including Chicago
- 4–6+ years of experience in IT support, help desk, or IT operations, with at least part of that time in a Tier 2/3 capacity
- Experience supporting in-office and remote/distributed employees at a high-growth technology company strongly preferred
- Relevant certifications such as CompTIA A+, Network+, ITIL Foundation, or Jamf are a plus but not required
- Experience with Jira or Jira Service Management or comparable ITSM platform
- Experience managing identity and access in Okta, Entra, or similar SSO/MFA platforms
- Hands-on experience with Jamf, Intune, Kandji, or similar endpoint management tools
- Strong user and admin-level experience with Google Workspace, Slack, and Zoom
- Familiarity with common SaaS business applications and access models
- Experience maturing an IT support function, implementing tools, designing workflows, or defining SLAs is an advantage
- Experience in high-growth SaaS or cybersecurity companies
- Track record of creating or improving IT documentation, knowledge bases, or self-service resources
- Experience supporting zero-trust security practices, device compliance, or security-focused configuration baselines
- Comfort mentoring junior analysts or acting as an informal team lead on incidents or projects
Benefits
Comp & perks- Equity package in the form of stock options for all full-time roles
- Health, vision, and dental insurance for employees and their families
- Flexible vacation policy
- Generous parental leave
- Growth and career development opportunities
- Inclusive and collaborative work culture
- Remote and hybrid work models depending on role and location
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Endpoint ManagementConfiguration ChangesRoot-Cause AnalysisAsset TrackingSSO and MFA TroubleshootingNetwork Connectivity SupportDevice Lifecycle ManagementDocumentation CreationAutomation ImplementationCompliance Checks
Soft Skills
Clear CommunicationPrioritization and Management of RequestsSound JudgmentMentoring Junior AnalystsCollaboration with Teams
Tools & Technologies
Google WorkspaceSlackZoomJira Service ManagementJamfIntuneKandjiSaaS Business ApplicationsRemote Support ToolsAV Conference Room Systems
Certifications & Qualifications
CompTIA A+Network+ITIL FoundationJamf
Industry Keywords
High-Growth Technology CompanyZero-Trust Security PracticesIT OperationsHelp DeskCybersecurity