Software Configuration Analyst
SAIC
Posted: 10/19/2026ITSMServiceNowSQL
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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Software Asset Management, Configuration Management, and IT Asset Management, with a strong focus on data reconciliation, compliance, and governance. Proficient in utilizing ServiceNow and related systems to maintain software inventory and configuration records while ensuring data integrity and operational readiness.
Highest-signal resume keywords
Software Asset Management (SAM)Configuration Management Database (CMDB)Data ReconciliationServiceNow Certified System Administrator (CSA)ITIL Practices
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Drive execution of creation, maturity, and maintenance of Software Asset and Configuration Items in the CMDB
- Maintain software assets, entitlements, and configuration records within ServiceNow and related enterprise systems
- Monitor software inventory, software titles, license utilization, and entitlement data for accuracy, completeness, and compliance
- Perform reconciliation across tools, software inventories, CMDB records, and licensing data sources
- Reconcile software from authoritative user source systems against deployments in software asset and configuration system tables
- Track software lifecycle status, version currency, and supportability
- Manage Software True Up and provide recommendations
- Support asset and configuration item identification, baseline definition, relationship mapping, CMDB administration, and IT acquisition processes
- Facilitate software asset governance, license compliance, audit readiness, and entitlement validation
- Analyze impacts of infrastructure and application changes on software asset, entitlement, and configuration records
- Maintain Configuration Item data and software relationships within the ServiceNow CMDB
- Investigate and resolve discrepancies involving software installations, licenses, entitlements, and asset records
- Develop data visualizations, dashboards, and metrics for software asset management, compliance, and operational readiness
- Support Configuration Management and Change Management processes
- Recommend and document procedures, standards, and operating practices
- Collaborate with stakeholders and customers to improve software governance, lifecycle management, and data quality
- Support hardware asset management as backup
- Communicate work activities and outcomes using dashboards, PowerPoint, and data visualizations
- Shepherd customization of CMDB consoles and dashboards
- Provide data and support for supplier invoicing and customer chargeback
- Enact software asset audit practices and conduct audits to ensure data integrity
- Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB software data
- Liaise with and train internal partners
- Plan and implement process and service improvements
- Monitor relevant government policies, regulations, and guidelines related to software management and implement compliance actions
Requirements
What you’ll need- Bachelor's degree and two (2) years of related experience; OR Master's degree and one (1) year related experience
- Degree requirement waived in lieu of significant recent and relevant work experience: minimum of four (4) years’ active-duty military or minimum of four (4) years’ relevant experience
- Experience supporting Software Asset Management, IT Asset Management, Configuration Management, Change Management, or related IT Operations functions
- Experience using Software Asset Management (SAM), CMDB, Asset Management, Configuration Management, or ITSM service management systems
- Experience maintaining software inventory, entitlement, licensing, asset, or operational records
- Experience analyzing and reconciling data across multiple systems or sources of record
- Strong analytical, organizational, and problem-solving skills
- Effective written and verbal communication skills
- Ability to collaborate with technical and business stakeholders across multiple functional areas
- US Citizen who must be able to pass a Commonwealth of Virginia background check
- At least 1 year of proficiency with Microsoft 365 applications, collaboration tools and common office software applications
- Preferred: Experience with ServiceNow SAM, CMDB, ITAM, ITOM, Discovery, or Asset Management modules
- Preferred: Experience supporting software licensing, entitlement management, compliance reporting, or vendor audits
- Preferred: Experience performing software inventory reconciliation and data quality reviews
- Preferred: Familiarity with ITIL practices
- Preferred: Experience supporting Government programs
- Preferred: Experience supporting IT chargebacks
- Preferred: ServiceNow Certified System Administrator (CSA) or other relevant ITAM/ServiceNow/ITIL Foundations certifications
- Preferred: Additional software experience with ServiceNow, SQL, or Apptio
Benefits
Comp & perks- SAIC employee benefits are not specified in the posting
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Asset ManagementConfiguration ManagementData AnalysisLicense ComplianceSoftware Inventory ManagementEntitlement ManagementOperational Record MaintenanceData VisualizationAutomated Process ImplementationSoftware Lifecycle Management
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsEffective CommunicationCollaboration
Tools & Technologies
ServiceNowMicrosoft 365ITSM Service Management SystemsSQLApptio
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)ITIL Foundations Certification
Industry Keywords
IT Asset ManagementChange ManagementSoftware LicensingCompliance ReportingVendor Audits