Service Desk Analyst II – IntelliScript
Milliman
Posted: 10/19/2026AWSAzureCloudFirewallsGoogle Cloud PlatformMS SQL ServerSQL
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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first-line support for service requests, utilizing tools like Jira and Datadog to monitor system performance and ensure compliance with security requirements. Possesses strong troubleshooting skills in cloud environments and a customer-centric approach to problem-solving.
Highest-signal resume keywords
Service Desk ExperienceDatadog ProficiencyCloud Environment ExperienceAtlassian Suite SupportHIPAA Compliance Knowledge
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide first-line support for all service requests
- Prioritize incoming requests
- Support customers by resolving issues through documentation, research of past requests, or other means
- Triage requests and gather details for escalation
- Open tickets using Jira
- Escalate requests to the appropriate party
- Communicate frequently and effectively with requestors to meet or exceed SLAs
- Monitor and analyze system performance and application health using Datadog
- Proactively identify and escalate potential issues
- Contribute to creating and maintaining knowledgebase articles, procedures, and documentation
- Ensure system and infrastructure availability within internal SLAs
- Identify automation opportunities
- Ensure compliance with system security requirements
- Participate in rotating on-call coverage
- Collaborate with IntelliScript business and IT employees while supporting internal and external customers
Requirements
What you’ll need- 2+ years of experience in a Service Desk or Help Desk role(s)
- Prior hands-on experience with Datadog for observability
- Experience within a cloud environment; AWS preferred, Azure and GCP accepted
- Customer-centric approach to finding solutions
- Troubleshooting experience in a rapidly changing environment
- Effective communication skills
- Knowledge of Windows server, Hyper-V, Active Directory, firewalls, and networking
- Familiarity with Microsoft SQL Server
- Experience supporting the Atlassian suite (Jira/Confluence)
- Experience in environments subject to HIPAA and/or PCI regulations
- Experience in software-as-a-service, actuarial science and/or insurance underwriting industry
- Continued education and/or advanced degrees are listed as a wish list item
- Must be legally authorized to work in the United States without immigration support or sponsorship now or in the future
- Must be willing to travel to the Milliman office in Brookfield, WI up to four times a year
- Will participate in a rotating on-call schedule
Benefits
Comp & perks- Medical, Dental and Vision coverage for employees, dependents, and domestic partners
- Employee Assistance Program (EAP)
- 401(k) Plan with company matching program and profit-sharing contributions
- Discretionary Bonus Program
- Flexible Spending Accounts (FSA)
- Paid Time Off (PTO); full-time employees accrue 15 days per year
- Minimum of 10 paid holidays per year
- Family Building Benefits, including adoption and fertility assistance
- Up to 11 weeks of paid parental leave for eligible employees
- Life Insurance & AD&D; 100% of premiums covered by Milliman
- Short-Term and Long-Term Disability; fully paid by Milliman
- Remote work
- Skills training, career development, learning and mentoring opportunities
- Employee Resource Groups (ERGs)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem MonitoringDocumentation CreationWindows Server KnowledgeActive Directory ManagementNetworking KnowledgeMicrosoft SQL Server FamiliarityJira UsageCloud Services (AWS, Azure, GCP)Automation Identification
Soft Skills
Effective CommunicationCustomer-Centric ApproachCollaboration
Tools & Technologies
JiraDatadogMicrosoft SQL ServerHyper-V
Industry Keywords
Service DeskHelp DeskSoftware-as-a-ServiceActuarial ScienceInsurance UnderwritingPCI RegulationsHIPAA Regulations