Patient Engagement Associate II
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Posted: 10/19/2026
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Posted: 10/19/2026Patient Engagement Associate II
Imagine PediatricsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare coordination and patient engagement, with a strong focus on building relationships with caregivers and healthcare professionals. Proficient in utilizing CRM platforms and conducting outreach to enhance enrollment and onboarding processes.
Highest-signal resume keywords
Healthcare ExperiencePatient EngagementCRM Platform ExperienceBilingual SpanishTelephonic Outreach
About the role
Key responsibilities & impact- Work collaboratively with the engagement pod and share accountability for enrolling and onboarding children and caregivers into Imagine Pediatrics’ program
- Research attributed patients to understand healthcare needs and utilization, uncover enrollment barriers, and identify ways to reach caregivers
- Conduct telephonic outreach to caregivers to enroll children and ensure a seamless onboarding experience
- Conduct telephonic outreach to healthcare professionals, including DME companies, home health organizations, pharmacies, and pediatricians
- Leverage healthcare professional relationships to support re-engagement of enrolled patients
- Handle inbound calls from caregivers, health plan service coordinators, and hospital discharge planners
- Develop deep knowledge of the Supplemental Security Income (SSI) program and contact potentially eligible caregivers
- Collaborate with Provider Engagement Specialists on embedded outreach at PCP offices and residential facilities when appropriate
Requirements
What you’ll need- 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales
- Proven success in a centralized contact center environment
- Experience with resourcing within a patient- or family-facing role and navigating social service agencies
- Strong aptitude for documentation; prior experience with a CRM platform is a plus
- Excellent collaboration skills
- Stellar active listening and communication skills
- Ability to tailor value propositions to various audiences and overcome complex objections
- Ability to build trust and relationships with caregivers and healthcare organizations
- Passion and aptitude for research and data mining
- Strong critical thinking and creative problem-solving skills
- Ability to function with a high level of autonomy
- Access to reliable transportation and willingness to spend time in the field when necessary
- Reliable internet access required
- Bilingual Spanish required
Benefits
Comp & perks- Annual bonus incentive
- Competitive company benefits package
- Employee equity purchase program eligibility
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA
- Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO
- 10 Company Holidays and 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care CoordinationCommunity HealthCustomer ServiceData MiningDocumentation Skills
Soft Skills
Active ListeningCommunication SkillsCollaboration SkillsCritical ThinkingCreative Problem-Solving
Industry Keywords
Supplemental Security IncomeHealthcare ProfessionalsDME CompaniesHome Health OrganizationsPediatricians