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Crash ChampionsPosted 10/19/2026full-timeSpokane • Washington • United StatesJuniorMid-Level💰 $17 - $24 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing accurate repair estimates and educating customers on collision repair processes and insurance procedures. Committed to maintaining professionalism and achieving organizational profit benchmarks through effective communication and customer service.
Highest-signal resume keywords
Repair Estimate DevelopmentCustomer EducationTotal Loss AdministrationInsurance Claims ProcessingI-CAR Certification
About the role
Key responsibilities & impact- Optimize and develop accurate repair estimates to enable the organization to achieve profit benchmarks
- Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
- Provide estimates that support DRP partnerships and KPI goals
- Finalize total loss administration
- Provide personal, trusted service by reviewing the comprehensive repair process with customers
- Greet customers by phone or in person
- Educate customers about collision repair, insurance claims information, processing, and payment procedures
Requirements
What you’ll need- Arrive every day, on time, ready to learn
- Commit to 7-9 months for program completion
- Maintain a professional appearance
- Be ambitious
- Observe all areas of the location and ask questions
- Attend calls
- Complete all required training including assignments in CYOU and I-CAR
- Complete tracker once per week through the end of Stage 2
- Write as many estimates as possible
Benefits
Comp & perks- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Repair EstimationCollision Repair KnowledgeKPI Goal AchievementInsurance Procedure FamiliarityPayment Procedure Understanding
Soft Skills
Professional AppearanceAmbitionCustomer ServiceCommunicationTime Management
Tools & Technologies
CYOU
Certifications & Qualifications
I-CAR Certification
Industry Keywords
Collision RepairDRP PartnershipsTotal Loss AdministrationCustomer RightsRepair Techniques