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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, ensuring compliance with state regulations while providing empathetic support to patients. Capable of efficiently processing orders and resolving customer issues in a fast-paced environment.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingEffective CommunicationOrder Processing
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service to customers, guests, patients, and coworkers
- Provide empathy and compassion to patients
- Deliver elevated patient service standards, behaviors, and product knowledge
- Assist Managers and Shift Supervisors with returns according to company policy
- Prepare and process patient orders in a timely and efficient manner
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Work with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate duties as needed, including following policies and procedures
- Process online orders, including deliveries, within a 2-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
- Prior experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
- Excellent people skills and effective verbal and written communication
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism
- Ability to uphold confidentiality and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact with customers and team members respectfully and politely
- Conversational English proficiency
- Ability to operate electronic equipment, including computers and laptops
- Ability to comprehend safety procedures and utilize telecommunication devices
- Mental and physical capacities necessary to perform the job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday
- Ability to see and hear, or use prosthetics enabling these senses to function adequately
- Ability to function independently with flexibility and personal integrity
- Ability to work effectively with residents, personnel, and support agencies
- Ability to work with ill, disabled, elderly, emotionally upset, and at times hostile people
- Ability to move/traverse throughout the facility, including confined spaces
- Ability to accurately communicate and exchange sensitive information
- Ability to observe/inspect details at varying ranges
- Ability to operate computing devices
- Ability to manipulate objects of varying sizes and weights
- Ability to push/pull objects up to 50 lbs
- Ability to lift/carry/position objects up to 50 lbs
- Ability to ascend/descend stools, ladders, and steps
- Ability to crouch, stoop, kneel, and crawl
- Must be available to work evenings, weekends, and holidays
- Must be available for up to 40 hours per week and after-hours work based on business needs
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingElectronic Equipment OperationSafety Procedure ComprehensionAbility to Lift/Carry Objects Up to 50 lbs
Soft Skills
EmpathyInterpersonal SkillsProfessionalismFlexibilityConfidentiality
Tools & Technologies
ComputersTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisPatient Service StandardsRetailCustomer ExperienceState Regulations