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Posted: 10/19/2026Supervisor, Patient Engagement
Imagine PediatricsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in patient engagement and customer success, with a focus on coaching, mentoring, and developing team members. Proficient in utilizing performance metrics and operational insights to enhance caregiver engagement and operational efficiency.
Highest-signal resume keywords
Management ExperienceCoaching And MentoringPerformance Metrics AnalysisCustomer Engagement StrategiesBilingual Spanish
About the role
Key responsibilities & impact- Lead and guide Patient Engagement Associates I & II throughout the member journey from outreach and enrollment through ongoing caregiver engagement
- Conduct regular one-on-one meetings, provide feedback, set goals, and support professional development
- Manage timekeeping, attendance, timesheet accuracy, scheduling changes, and time-off requests
- Provide ongoing coaching and constructive feedback to improve effectiveness, quality, and performance
- Lead and develop associates responsible for enrollment and longitudinal caregiver engagement
- Monitor and drive performance against enrollment, outreach, caregiver engagement, and experience metrics
- Help develop and implement strategies to improve caregiver participation, engagement, and operational efficiency
- Serve as the first escalation point for team members, caregiver concerns, and workflow issues
- Compile and analyze performance data, identify trends and improvement opportunities, and present recommendations to leadership
- Use engagement and enrollment insights to drive process improvements and operational excellence
- Foster accountability, continuous improvement, and caregiver-centered service
- Partner with Clinical, Operations, Market, and Population Health teams to support a coordinated member experience
- Support organizational change initiatives and adoption of new processes, workflows, and engagement strategies
- Ensure caregivers receive a consistent, compassionate, high-quality experience
- Assist with outreach, enrollment, and engagement activities when necessary
Requirements
What you’ll need- Bachelor's degree in Business Management or a related field preferred
- 3-5+ years of management/leadership experience in a call center, patient engagement, customer success, healthcare operations, or related environment
- Prior experience coaching, mentoring, and developing team members
- Experience leading teams responsible for enrollment, customer engagement, patient outreach, care coordination, or relationship management preferred
- Proficiency in Talkdesk or similar telephony platforms and Microsoft Office applications
- Strong critical thinking, problem-solving, and decision-making skills
- Ability to manage competing priorities in a fast-paced environment
- Strong knowledge of customer service standards and compliance requirements
- Excellent communication, interpersonal, and relationship-building skills
- Demonstrated ability to coach teams through change while maintaining engagement and performance
- Experience using performance metrics, engagement data, and operational insights to drive continuous improvement
- Ability to collaborate effectively across clinical and operational teams
- Highly organized, detail-oriented, and capable of handling confidential information with discretion
- Demonstrated ability to build positive working relationships with individuals of diverse backgrounds and experiences
- Healthcare call center experience preferred
- Bilingual Spanish strongly preferred
- Occasional travel up to 20%
- Candidates preferred in Texas, Louisiana, Missouri, New York, Florida, North Carolina, Georgia, Tennessee, or New Jersey
Benefits
Comp & perks- Annual bonus incentive
- Employee equity purchase program eligibility, as applicable
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA
- Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short- and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO
- 10 company holidays
- 2 floating holidays
- Paid new parent leave
- Additional benefits detailed in offer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance MetricsOperational InsightsCaregiver EngagementEnrollment StrategiesCustomer Service StandardsHealthcare OperationsCall Center ManagementTimekeeping ManagementData AnalysisProcess Improvement
Soft Skills
Communication SkillsInterpersonal SkillsProblem-Solving SkillsCritical ThinkingRelationship Building
Tools & Technologies
TalkdeskMicrosoft Office
Industry Keywords
Patient EngagementCare CoordinationCustomer SuccessHealthcare ComplianceOperational Efficiency