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Posted: 10/19/2026Slot Floor Supervisor – Swing Shift
Ho-Chunk, Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and attention to detail while overseeing slot floor operations and ensuring compliance with regulatory requirements. Proficient in customer service strategies and capable of managing staff schedules to enhance guest experiences in a high-volume casino environment.
Highest-signal resume keywords
Guest Service ExperienceSlot Machine KnowledgeMicrosoft Office ProficiencyTeam Training and MentoringRegulatory Compliance
About the role
Key responsibilities & impact- Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements
- Support and reinforce exceptional guest service standards across the Slot Operations team
- Assist with developing and implementing customer service strategies for Slot Operations
- Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls
- Create and manage daily and weekly staff schedules based on operational needs
- Ensure compliance with federal currency transaction reporting requirements
- Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through
- Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment
- Attend all required training sessions and operational meetings
- Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests
- Maintain scheduling flexibility to support business demands
- Perform other duties as assigned
Requirements
What you’ll need- Must be 21 years of age or older
- High school diploma, GED, or equivalent experience
- Minimum of three (3) years of experience in a guest service or customer service–driven environment
- Strong organizational skills and attention to detail
- Excellent analytical, problem-solving, and decision-making abilities
- Proficiency with Microsoft Office Suite or related software
- Ability to use mobile devices, tablets, and touchscreen technology
- Experience in a high-volume, complex resort or casino environment preferred
- Technical knowledge of slot machines and slot systems preferred
- Experience training or mentoring team members preferred
- Familiarity with player tracking systems and complimentary guidelines preferred
- Ability to work varying schedules, including nights, weekends, holidays, and extended hours based on business needs
- Ability to lift up to 50 pounds
- Must successfully complete a pre-employment drug screening; employees may be subject to random drug screenings
- Exposure to secondhand smoke and standard casino environmental conditions
- Prolonged standing and walking throughout the casino floor
- Requires visual acuity, hearing, and manual dexterity to perform operational tasks
Benefits
Comp & perks- Federal Employees Medical Coverage
- Full Insurance Coverage offerings
- 401K with Immediate Vesting & Company Match
- Quarterly Incentive Program
- Vacation, Holiday & Sick Days
- Discounted Meal Program
- A mission-driven culture dedicated to economic advancement and community impact
- Career stability and opportunities across diverse industries
- A collaborative work environment that encourages innovation and professional growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service StrategiesOperational ComplianceAnalytical Problem-SolvingDecision-Making AbilitiesScheduling ManagementSlot Systems KnowledgePlayer Tracking Systems FamiliarityMobile Device ProficiencyTouchscreen Technology UseAbility to Lift 50 Pounds
Soft Skills
EmpathyActive ListeningProfessional CommunicationAttention to DetailFlexibility
Tools & Technologies
Microsoft Office SuiteMobile DevicesHandheld DevicesRadiosTouchscreen Technology
Industry Keywords
Casino OperationsSlot Floor ManagementFederal Currency Transaction ReportingCompulsive Gambling PlanHigh-Volume Environment