Program Supervisor – Feasterville, Philadelphia
Crossroads
Posted: 10/19/2026
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Posted: 10/19/2026Program Supervisor – Feasterville, Philadelphia
CrossroadsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing program operations within an Office Based Opioid Treatment setting, ensuring compliance with regulatory standards and effective staff management. Capable of conducting performance reviews, coordinating with various stakeholders, and maintaining accurate program documentation.
Highest-signal resume keywords
Office Based Opioid Treatment ExperienceSupervisory ExperienceRegulatory CompliancePerformance Review ManagementPatient Interaction
About the role
Key responsibilities & impact- Oversee daily program operations and offer assistance where needed, dependent on licensure and ability
- Oversee application and adherence to OBOT Operational Standards and regulatory procedures
- Perform responsibilities directed by the immediate supervisor and/or governance authority
- Screen and interview new associates and submit approval requests as needed
- Orient new associates to the program or designate an appropriate supervisor to provide orientation
- Conduct employee performance reviews, monitor personnel time, and respond to PTO requests
- Maintain program documentation in accordance with DEA regulations, including patient prescriptive records, physician DEA registration, current caseload, and approved patient capacity
- Coordinate with internal and external persons and agencies to inform, improve, or supplement service provision
- Coordinate with the Operations Support Team to address center needs
- Apply program and regulatory policies and procedures to daily operations
- Review and interpret policy or procedure changes and present information to leadership
- Manage program staff and interact positively with patients, visitors, and community members
- Conduct internal audits to analyze program performance
- Function in an administrative capacity to provide necessary information to patients and staff
- Perform other duties assigned by the Operations Support Team and Governance Authority
Requirements
What you’ll need- Preference given to candidates with experience working in an Office Based Opioid Treatment program
- Preference given to candidates with supervisory experience
- Experience working with individuals with substance abuse or mental health
- Must meet state-defined minimum licensure, education, and experience requirements
- Highschool Diploma or GED required
- Must be willing to travel to all center locations
- Ability to work 40 hours a week with marketing and outreach efforts
- Start and end times may vary, including as early as 6:30 AM and as late as 9:00 PM
Benefits
Comp & perks- Mileage reimbursement; Crossroads matches the current IRS mileage reimbursement rate
- Excellent training if you are new to this field
- Community events promoting belonging and education, including cookouts, addiction-treatment fairs and outreach, parades, school addiction awareness, and holiday events
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Annual Continuing Education Allowance (in related field)
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health day
- Calm subscription for all employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program Operations ManagementRegulatory Procedures AdherenceInternal AuditsDocumentation MaintenancePolicy Interpretation
Soft Skills
Positive InteractionTeam CoordinationCommunication Skills
Certifications & Qualifications
State-Defined Licensure
Industry Keywords
Substance AbuseMental HealthDEA RegulationsPatient Prescriptive RecordsOperational Standards