Account Executive

• Provide extraordinary, friendly, courteous, and professional service to customers
• Identify appropriate payment details and save backup documentation as appropriate
• Research, validate, and adjust payment postings
• Follow up according to procedures and policies to resolve accounts
• Use resources to find payment documentation and interpret payer contracts to ensure account codes match contracts
• Initiate payer recoupments, payer refunds, and patient refunds where applicable
• Navigate payer claim portals and understand payer functionality
• Communicate effectively orally and in writing
• Operate computers, office equipment, and software
• Train new and existing associates
• Identify payment, payer behavior, system, and workflow trends and escalate issues timely
• Assist leadership with mentoring peers and new hires

Patient Account Associate II

Manager

• Lead the Restriction Team, sometimes referred to as Medicaid Lock-in
• Lead, supervise, and mentor RN or Behavioral Health Care Managers, RN or Behavioral Health Utilization Review clinicians, and support positions
• Oversee daily operations, staffing, resource allocation, and workflow optimization
• Manage departmental budgets and performance evaluations
• Develop, implement, and monitor program structures, processes, and outcome standards for Utilization Review and Care Management
• Facilitate interdisciplinary collaboration among members, families, providers, and payers
• Ensure compliance with NCQA, CMS, Joint Commission, and patient safety initiatives
• Champion continuous improvement, address gaps, and monitor processes and metrics
• Coordinate safe transitions of care, including discharge planning and repatriation to participating providers
• Create and present reports on program performance, outcome measures, and return on investment
• Support staff development, mentorship, and community outreach activities

Manager – Specialty Care Management

Data Engineer

• Lead the design, implementation, and management of complex data infrastructures across multiple projects
• Create scalable, efficient, and secure data solutions using relational databases, cloud technologies, and big data tools
• Manage multiple complex projects simultaneously
• Collaborate with senior and staff data architects and data engineers to ensure successful delivery
• Provide leadership and direction on enterprise-level data integration strategies
• Mentor staff and senior team members in developing high-quality data architectures and pipelines across cloud and on-premise systems

Data Architect – Consultant

Analyst

• Support Epic MyChart and Patient Experience applications for Intermountain Health's patient-facing digital experience
• Plan, design, implement, maintain, optimize, and support healthcare applications throughout their lifecycle
• Own build and configuration for MyChart questionnaires, test results release, proxy access, activation, and eCheck-in workflows
• Partner with Clinical Operations, Compliance, Privacy, HIM, external vendors, internal stakeholders, and peers on access, consent, integration, implementation, support, and troubleshooting
• Document and recommend workflow changes and technical/functional designs
• Resolve common and complex incidents and problems within service levels and department standards
• Serve as project manager and perform project-management functions for mid-sized, multi-team projects
• Review team build quality and follow documentation and change-management standards
• Develop training and knowledge materials
• Configure hardware and software products to meet client specifications
• Develop and understand business reporting needs
• Participate in on-call and command-center responsibilities
• Develop and maintain testing plans and scripts
• Define project objectives, prepare business cases, and support ROI and KPI planning
• Forecast resources, equipment, hardware, and data connections for roadmap, construction, and reconstruction projects
• Provide Capital Planning with equipment and infrastructure costs and lead procurement and coordination of DTS equipment
• Mentor other analysts and contribute to configuration, deployment, support, archival, and decommissioning best practices

Senior Epic Application Analyst

People Operations

• Lead workforce strategy initiatives related to hiring, onboarding, upskilling, role clarity, and leadership development
• Lead CIT and retrospective processes to identify performance, system, and learning issues and inform targeted workforce solutions
• Advise and influence leaders to clarify skill expectations, proficiency levels, and promotion readiness
• Lead the people-side of change initiatives, identifying adoption risks and adjusting approaches to ensure sustained behavior change
• Design, implement, and continuously improve workforce tools, including documentation templates, onboarding frameworks, and CIT
• Integrate enterprise skills-based practices into Select Health hiring and development processes
• Partner with enterprise teams to align Select Health workforce initiatives with enterprise standards
• Ensure leaders use HR-approved, enterprise-vetted workforce tools and practices

People Optimization Consultant

Business Analyst

• Conduct discovery, workflow documentation, process development, business requirements, clinic training, and follow-up for HIM-related functions and standards
• Support analysis, development, and implementation of HIM-related functions and standards for clinics and outpatient departments
• Serve as a subject matter expert on HIM content, processes, and procedures
• Collaborate with Medical Group Clinics and outpatient clinic departments on education, implementation, and management of HIM standards
• Provide training and auditing of HIM standards and related HIM functions
• Provide reporting and feedback to clinics and clinic leadership regarding HIM standards
• Work with clinic operations to meet HIM standards
• Provide operational and implementation support for clinic acquisitions and denovos
• Collect and document business requirements and business needs
• Work with HIM Systems Analysts to implement identified business needs
• Liaise between business departments and groups and manage stakeholder engagement
• Maintain documentation for projects, processes, and operations
• Monitor HIM processes and recommend process improvements

HIM Ambulatory Business Analyst

Business Operations

• Analyze, design, configure, test, implement, and support healthcare platform software configuration
• Review change requests for consistency and compatibility with existing systems
• Troubleshoot configuration issues and identify required modifications
• Implement business functions within established SLAs
• Analyze complex business requirements and perform configuration analysis, design, coding, and unit testing
• Develop prototype configurations
• Analyze and design configuration for changing regulatory requirements
• Escalate and resolve issues appropriately
• Provide accurate activity estimates and concise status updates
• Identify when configuration cannot fully meet requirements and help define associated business processes
• Work independently and collaborate with teams
• Lead or assist with projects
• Maintain technical and functional architecture knowledge and act as a subject matter expert
• Train and mentor others
• Review end-to-end business processes for operational and technological risks
• Provide leadership, guidance, mentoring, and relationship building to team members and peers
• Present recommendations to peers, senior management, external vendors, and clients
• Lead reviews of benefits or provider reimbursement and design appropriate changes
• Perform configuration quality audits

Business Systems Configuration Analyst III

Product Manager

• Develop and execute strategic product plans and roadmaps
• Lead cross-functional teams to deliver innovative and high-quality products
• Conduct in-depth market research and competitive analysis
• Define and prioritize product features and requirements
• Monitor and analyze product performance metrics
• Provide guidance and mentorship to junior product managers
• Collaborate with senior leadership to align product strategies with business objectives
• Manage the product lifecycle from concept to launch and beyond
• Ensure compliance with industry standards and best practices
• Represent the company at industry events and conferences
• Drive the strategic direction of data-driven clinical analytics products and solutions
• Deliver data and insights to the Select Health provider network to enhance quality, risk adjustment, and medical expense performance

Group Product Manager – Clinical Analytics

Authorization Specialist

• Verify and complete insurance eligibility
• Secure prior authorization
• Manage authorization-related denials to support patient financial health
• Confirm, enter, and update demographic data for patients and guarantors
• Verify patient insurance eligibility, benefits, and authorization
• Follow up on appeals and denials when requested
• Contact patients or providers when authorization is unsecured before the scheduled date of service
• Escalate issues that cannot be resolved independently
• Maintain departmental and individual work queues
• Review work for quality and due diligence
• Meet or exceed productivity, due diligence, and quality standards
• Promote the organization’s mission, vision, and values and follow service behavior standards

Pre-Access Authorization Specialist

• Prepare A/R reserve calculations, including contractual allowances, bad debt reserves, and charity reserves for assigned companies
• Produce monthly close schedules related to net revenue and net accounts receivable
• Produce payer performance analyses and reports specific to net revenue performance
• Prepare plan and forecast models for assigned companies
• Perform balance sheet reconciliations for assigned companies, accounts, and worktags
• Serve as a subject matter expert to others
• Perform complex to highly complex analysis
• Manage multiple projects and deadlines effectively
• Communicate risks and issues to managers in a timely manner
• Participate in a required Microsoft Teams video interview and potential onsite interviews and meetings

Senior Net Revenue Analyst

Learning and Development

• Assess, guide, support, coordinate, and evaluate caregiver orientation and ongoing learning needs
• Serve as a resource, consultant, mentor, and coach to caregivers, preceptors, and clinical coaches
• Guide new caregiver orientation and support ongoing learning using standardized tools and resources
• Apply educational design and adult learning principles to address needs-assessment and evaluation gaps
• Collaborate across the organization to understand goals, priorities, and learning needs
• Facilitate adoption of evidence-based practices and high-quality orientation
• Facilitate interprofessional learning and advancements in nursing and healthcare
• Foster creation and sharing of new knowledge and use evidence to advance NPD and clinical nursing practice
• Champion the NPD specialty and integrate NPD principles to enhance nursing practice and patient outcomes
• Partner with stakeholders to support practice transitions, new initiatives, orientation, and ongoing education

Nursing Professional Development Practitioner

Medical Billing and Coding

• Follow up on billed claims and resolve accounts in a timely manner
• Oversee accounts receivable and maintain detailed, accurate account documentation
• Follow up on open claims with complete supporting documentation
• Maintain and update billing guidelines, fee schedules, and contract rates
• Review, document, and resolve incoming correspondence and payer calls
• Assist with aging reports and payments as needed
• Report payer issues and denial trends to the Lead/Supervisor
• Appeal or rebill underpaid claims as needed
• Review billing claim forms for accurate and aligned fields
• Identify and return incomplete claim information or supporting documentation
• Initiate contact and respond to inquiries from external sources
• Answer questions and assist Accounts Receivable with billing issues
• Meet departmental productivity and quality standards after training
• Work Monday–Friday, with a flexible start time between 7:00 a.m. and 8:30 a.m. after training

Medical Billing Specialist

• Independently prepare or review third-party financial accounting, contractual allowances, cost reports, and surveys for assigned facilities and centralized office functions
• Perform and review reimbursement processes, including reconciliation of third-party general ledger accounts, contractual allowance and variance calculations, and individual claims monitoring
• Interact with HIM, PAS, and hospital finance staff as needed
• Prepare monthly Medicare and Medicaid settlement and policy reserve calculations
• Prepare or review cost reports and surveys, audit adjustments, and settlements
• File appeals and exception requests to maximize reimbursement
• Interact with Medicare Administrative Contractors, State Medicaid, and hospital personnel
• Mentor staff and coordinate training, direction, and review for reimbursement functions
• Manage work scope, deadlines, deliverables, complex projects, schedules, and meetings
• Develop, document, and revise system design procedures, test procedures, and quality standards
• Investigate reimbursement changes and communicate potential impacts
• Communicate with site and system financial leadership regarding key financial variables requiring special analysis

Senior Reimbursement Analyst

Data Analyst

• Initiate the development and deployment of data analytics at Intermountain Health
• Support the Primary and Preventive Care Clinical Program
• Contribute to strategic initiatives, clinical standards, and operational goals through data insights
• Provide advanced support for management-level leadership in a business or clinical area
• Develop a deep understanding of customer data and supported business/clinical operations
• Fulfill complex customer requests through data exploration, report development, and visual storytelling
• Provide project updates and communicate analytic findings to customers
• Lead analytic work demonstrations and hands-on customer training
• Maintain, monitor, promote, and support effective use of data applications
• Collaborate with business and clinical leaders across Intermountain Health
• Enhance technical skills through individual learning and analytic community education
• Stay updated on industry trends and advancements
• Mentor and guide junior analysts
• Apply product, project, or program management methodologies to data analytic projects

Senior Data Analyst – Technical

Communications

• Plan, develop, and implement strategic communications promoting Intermountain Health's mission, vision, values, reputation, and brand
• Lead internal and external communications, crisis communications, media relations, social media, branding initiatives, and community relationships
• Oversee high-priority strategies and a broad portfolio across departments and functions
• Serve as a trusted strategic advisor and MarCom liaison to the Region President and Region Executive Team
• Coordinate with the Region President, Market Presidents, ambulatory care leaders, and other stakeholders
• Oversee communications functions, work, and caregivers across the Peaks Region
• Partner with Enterprise, Canyons, and Desert Regions on community relationships and internal communications
• Coordinate with Government Affairs, Community Health, Operations, Marketing, Branding, Media Relations, Children's Health, community leaders, and other departments
• Advise on community relations, public affairs, reputation management, stakeholder engagement, and sensitive issues
• Lead, manage, coach, and develop a team of communications professionals
• Develop and direct integrated communications plans aligned with Intermountain Health's strategic goals and priorities
• Direct crisis communications planning at hospitals and clinics across acute and ambulatory care
• Provide strategic communications support to senior leaders, departments, and teams
• Enhance Intermountain Health's reputation among employees, patients, providers, media, partners, opinion leaders, and the public
• Monitor, measure, and analyze communications effectiveness using data and analytics
• Build relationships with opinion leaders and media outlets and serve as a primary spokesperson
• Write, edit, and approve newsletters, articles, speeches, presentations, and other communications materials
• Report to the VP of MarCom for the Canyons, Desert, and Peaks Regions

IMH