Patient Service Representative

• Serve as the first connection between Intermountain and patients
• Establish collaborative relationships with patients and fellow caregivers
• Provide courteous and professional connections by phone, in person, or secure messaging
• Identify and resolve patient intake and care needs
• Greet and check in/out patients and verify supplied information
• Document phone calls accurately and completely in the electronic medical record
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations
• Register patients and confirm, enter, or update demographic and guarantor data
• Obtain insurance cards, identification forms, and required signatures
• Verify insurance coordination of benefits and handle pre-certification or prior authorization as needed
• Assist patients with regulatory and billing forms
• Scan paperwork and educate patients about financial assistance
• Request and process payments for current and past medical services
• Maintain current role and responsibility knowledge through dashboards, work queues, emails, and meetings

Analyst

• Support healthcare applications through planning, design, implementation, maintenance, optimization, and lifecycle management
• Provide technical support, configuration, integration, troubleshooting, and maintenance for healthcare applications and technologies
• Provide strategic guidance aligning application configuration and support with organizational goals
• Manage complex, cross-functional projects and perform project management functions
• Gather, validate, and translate technology requirements into design and development specifications
• Configure, test, install, implement, monitor, and maintain systems, applications, workflows, processes, and hardware
• Document and recommend workflow changes and technical/functional designs
• Partner with external vendors on third-party application integration, implementation, support, and troubleshooting
• Resolve complex incidents and problems according to service levels and department standards
• Conduct quality reviews, create remediation plans, and manage demand and resource processes
• Mentor analysts and identify training opportunities
• Develop best practices, standards, training materials, testing plans, and scripts
• Configure and integrate electronic and mechanical hardware with software products
• Develop and understand business reporting needs
• Participate in team, project, department, workgroup, subcommittee, and hospital leadership meetings
• Assist with project and team budget forecasting, maintenance, adjustment, justification, and approvals
• Manage IT project and initiative portfolios where applicable
• Track project benefits using KPIs and provide recommendations to senior leaders
• Conduct service reviews with facility and medical group business executives where applicable

Principal Application Analyst

Representative

• Manage intake, coordination, and timely implementation of Home Medical Equipment and supply orders
• Act as liaison among referral sources, providers, patients, and internal service lines
• Review referrals, verify medical necessity, coordinate deliveries, and provide patient education
• Facilitate one-on-one equipment setups or fittings and instruct patients and caregivers on equipment use, care, and safety
• Deliver HME products and supplies to customers when assigned to a field/delivery role
• Respond to phone calls, emails, chats, and in-person inquiries; triage and route communications
• Gather referral information, enter data into the EMR, and verify insurance benefits or self-pay status
• Manage equipment and supply fulfillment and coordinate delivery or patient pickup
• Support patient discharges and transitions of care with hospital liaisons and case managers
• Process point-of-sale transactions, receive payments, and coordinate delivery or pickup
• Collaborate across departments and maintain internal and external relationships
• Address concerns while applying knowledge of Medicare, Medicaid, third-party billing, privacy, and confidentiality requirements

Home Medical Equipment Representative

Call Center Representative

• Serve as the first connection between Intermountain and patients
• Foster relationships with patients, parents, and guardians regarding patient care
• Answer phones promptly and communicate patient needs to clinical caregivers through messaging
• Provide courteous and professional customer service through omnichannel communications
• Identify and resolve scheduling/registration, billing/payor, business, and medical requests
• Document essential information in the electronic medical record (EMR)
• Coordinate with clinical care and other teams to provide seamless patient solutions
• Use analytical skills and technical resources to anticipate and resolve patient requests
• Support enterprise productivity and quality initiatives and contribute to Intermountain Health KPIs

Contact Center Representative

• Support healthcare information technology applications through planning, design, implementation, maintenance, optimization, and ongoing support
• Provide advanced technical support, configuration, integration, and maintenance throughout application lifecycles
• Document and recommend workflow changes and technical/functional designs
• Partner with external vendors on application integration, implementation, support, and troubleshooting
• Resolve common and complex issues, incidents, and problems according to service levels and department standards
• Serve as project manager and complete project management functions for mid-sized, multi-team projects
• Plan and execute small and mid-sized application technology projects
• Mentor other analysts and contribute to best practices and standards
• Perform quality reviews of team builds
• Collaborate with peers, internal and external stakeholders, and vendors
• Follow documentation and change-management standards
• Develop training and knowledge-base materials
• Oversee configuration of hardware and software products to meet client specifications
• Develop and understand business reporting needs
• Participate in on-call and command center responsibilities
• Develop and maintain testing plans and scripts to verify system outputs and integrity
• Attend team, project, and department meetings
• Define project objectives, complete business-case documentation, and help stakeholders with ROI, benefits, KPIs, and performance measures
• Aggregate resource forecasts and roadmap projects for subcommittees and workgroups
• Forecast and map equipment, hardware, and data connections for construction and reconstruction projects
• Create cost estimates and comparisons and assist with application assessments
• Provide Capital Planning with equipment and infrastructure costs
• Lead procurement and coordination of technology equipment for construction and reconstruction projects
• Supply field teams with equipment and data-connection lists and mappings

Senior Application Analyst

Accountant

• Safeguard Intermountain Health's assets through monthly accounting operations and internal controls
• Ensure accurate and compliant financial reporting
• Understand account balances and complete reconciliations
• Perform data analysis
• Support assigned companies and the accounting team manager
• Understand and explain all aspects of the accounting process
• Perform routine and non-routine accounting tasks requiring in-depth analysis
• Act as an accounting technical resource to others
• Explain the relationship between accounting and non-finance areas
• Apply generally accepted accounting principles across accounting operations
• Analyze accounting tasks, critical accounting entries, and financial statements
• Potentially manage month-end close for a company
• Mentor accounting team members
• Potentially train, coordinate, and review others' work
• Potentially lead projects or perform supervisory duties

Senior Accountant

Actuary

• Support a department or function by performing assigned tasks and assisting with projects
• Participate in projects supporting department or facility needs
• Work with team members to identify solutions and accomplish individual and team goals
• Attend team and department meetings and share relevant knowledge and skills
• Gain knowledge of department and facility functions, including job shadowing where applicable
• Assist department or facility members with assigned tasks
• Complete assigned internship projects and remain accountable for results and timelines
• Work independently or as part of a team and involve others when needed
• Provide operational and clerical support as needed
• Attend a required Microsoft Teams video interview and potential onsite interviews and meetings

Actuarial Intern

Nurse

• Assess, plan, implement, and evaluate patient care using the nursing process
• Facilitate advance care planning conversations with patients and families
• Assist with completion of advance directives and state-specific ACP documents
• Facilitate POLST/POST/MOST discussions in accordance with policies and regulations
• Educate patients, caregivers, and clinical teams on goals of care, surrogate decision makers, treatment preferences, ACP workflows, documentation standards, and communication skills
• Support centralized ACP referrals and patient outreach
• Conduct ACP facilitator training and competency validation
• Review ACP documentation quality and improve documentation accuracy with HIM and clinical teams
• Participate in quality improvement, data collection, reporting, and program evaluation
• Serve as an ACP consultant and resource across the organization
• Collaborate with palliative care leaders on ACP strategy, implementation, and program growth
• Work with primary care, specialty care, palliative care, care management, social work, and community partners
• Provide virtual and in-person patient and caregiver interactions across ambulatory and inpatient settings

Registered Nurse – Advance Care Planning

Manager

• Collaborate with end users, operational leadership, revenue cycle teams, and ITDS
• Provide on-site support through rounding, assessments, and training
• Identify efficiency opportunities and promote standardized workflows
• Recommend system optimizations
• Support workflow documentation, denial prevention, cash collections, estimates, and referral management
• Serve as a subject matter expert in patient registration, scheduling, check-in/check-out, point-of-service collections, cash management, and authorizations
• Provide direct end-user support for department improvement and education related to patient access and revenue cycle
• Support projects for new clinics, departments, and acquisitions
• Develop and implement strategies for training and skill development
• Optimize and standardize scheduling, check-in, check-out, and financial service activities
• Participate on committees, follow up on action plans, and monitor outcomes
• Monitor quality and manage patient work queues, claim edits, referrals, and orders
• Model organizational values through orientation, development, mentoring, feedback, rounding, and staff evaluation
• Work with Clinic Managers to optimize and implement front-end activities
• Liaise with medical, professional, and departmental staff regarding revenue cycle, patient access, and patient flow policies
• Resolve patient access service and process issues
• Enforce regulatory, compliance, and cash management requirements

Patient Access Manager

Director

• Oversee the design, execution, optimization, strategic planning, daily operations, and standards of care for care management programs across all lines of business
• Apply data-driven evaluation to monitor performance and guide improvements
• Build community partnerships to ensure access to resources and coordinated care
• Coordinate clinical and non-clinical care with interdisciplinary teams
• Ensure compliance with regulatory, accreditation, and contractual standards
• Ensure members receive appropriate care at the right time and in the right setting while supporting medical necessity, quality, and cost-effective utilization
• Improve tools, systems, and workflows for medical management efficiency and member satisfaction
• Lead workforce planning, recruitment, retention, staffing, leadership development, and succession planning
• Manage budgets, cost analysis, medical expense trends, and financial goals
• Oversee care management and utilization review across multiple lines of business and regions
• Oversee HR functions including hiring, onboarding, training, performance management, and disciplinary actions
• Partner with physicians and leaders to achieve clinical, operational, financial, and service excellence
• Strengthen partner relationships supporting service utilization, contracts, and joint programs
• Support high-risk and complex members' medical, behavioral, and social needs through holistic, person-centered care
• Support patient satisfaction, quality outcomes, service excellence, and care transitions

Care Management Director

• Establish collaborative relationships with patients and fellow caregivers to deliver high customer/patient satisfaction
• Foster relationships with patients, parents, and guardians regarding patient care
• Ensure compliance with managed care, commercial insurance, and public insurance requirements
• Submit and track referrals and provide efficient patient flow and service excellence
• Identify and resolve patient, provider, and staff requests, including referral processing, scheduling/registration, billing/payor inquiries, and medical requests
• Use analytical skills and technical resources to resolve patient requests and handle challenging interactions and emergencies appropriately
• Support enterprise productivity and quality initiatives and Intermountain Health key performance indicators
• Verify eligibility and benefits, obtain authorizations, and track referrals for compliance
• Liaise with hospitals, physicians, health plans, vendors, patients, and referral sources for insurance authorization
• Gather insurance, financial, and ancillary information to determine patient financial obligations
• Document referral and authorization information, referral destinations, and coordination activities
• Follow the three-touch process using MyChart, phone calls, and letters
• Forward medical records and authorization information to provider offices

Contact Center Referral Specialist I

Account Executive

• Provide extraordinary, friendly, courteous, and professional service to customers
• Identify appropriate payment details and save backup documentation as appropriate
• Research, validate, and adjust payment postings
• Follow up according to procedures and policies to resolve accounts
• Initiate payer recoupments, payer refunds, and patient refunds where applicable
• Navigate payer claim portals and understand payer functionality
• Communicate effectively with others orally and in writing
• Operate computers, office equipment, and software
• Perform computer-, telephone-, and equipment-based work while sitting or standing for extended periods

Patient Account Associate, Tier 1 – Credits

Clinical Research

• Provide research project support to requesting departments
• Coordinate routine to moderately complex research projects and manage related communication and documentation
• Support clinical research studies and departments across the Intermountain system
• Coordinate IRB/HRPP submissions and support research oversight committees and programs, or coordinate administrative and technical functions for grants, contracts, and external funding agreements
• Define, develop, and execute clinical research project plans, work plans, and schedules
• Identify resources, roles, and responsibilities for assigned studies
• Facilitate feedback from key participants and participate as a team member
• Develop budgets and scope documents for clinical research studies
• Assist with business cases, proposals, budgets, and required internal and external routing forms
• Analyze study requirements and communicate impacts to stakeholders
• Participate in quality assurance plans and reviews
• Document deliverables, track and communicate timelines, and prepare reports and presentations
• Support research billing by reviewing research accounts and reconciling invoices
• Manage study startup, maintenance, and closeout activities
• Support study teams on study financials and act as a subject-matter expert and liaison
• Provide backup support as a clinical research coordinator when requested
• Develop Medicare Coverage Analysis documents, review reimbursement guidelines, ensure correct billing, and provide coverage review
• Coordinate project assessments and response planning
• Communicate risks, develop and execute mitigation strategies, and lead auditing activities for compliance

Clinical Research Project Coordinator

• Work with Select Health members, families, caregivers, and multidisciplinary care teams through assessment, planning, facilitation, navigation, coordination, evaluation, and advocacy
• Improve the health of patients with chronic conditions or complex needs
• Educate patients and caregivers to help them manage healthcare needs
• Facilitate communication and coordinate services among members, families, providers, healthcare teams, payers, Sales Team, and Employer Groups
• Address barriers and promote optimal allocation of resources while balancing clinical quality and cost management
• Develop, document, and implement individualized care plans addressing social, physical, mental, emotional, spiritual, and supportive needs
• Identify members needing complex assistance and enroll and follow them in longitudinal care management services
• Apply established care models and program policies to assess, establish, and maintain plans of care
• Ensure care plans are evidence-based and consistent with referral goals, payer contracts, and established care processes
• Maintain case records and document events and progress according to NCQA, CMS, and State EQRO requirements
• Contact patients at prescribed intervals to evaluate progress toward goals
• Determine variances and refer patients to a more comprehensive level of care when indicated

RN Care Manager – I

• Work with Select Health members, families, caregivers, and a multidisciplinary care team
• Assess, plan, facilitate, navigate, coordinate, evaluate, and advocate for members' medical, behavioral, and social needs
• Improve health outcomes for patients with chronic conditions or complex needs
• Educate patients and caregivers to manage healthcare needs
• Facilitate communication and coordinate services
• Address barriers and promote clinical quality and cost-effective resource allocation
• Develop, document, and implement individualized care plans addressing social, physical, mental, emotional, spiritual, and supportive needs
• Identify members needing additional assistance and enroll and follow them in longitudinal care management services
• Apply established care models and program policies to assess, establish, and maintain plans of care
• Ensure care plans are evidence-based and consistent with referral goals, payer contracts, and established care processes
• Maintain case records and document events and progress according to NCQA, CMS, and State EQRO standards
• Coordinate communication among members, families, healthcare teams, payers, Sales Team, Employer Groups, and other relevant parties
• Contact patients at prescribed intervals to assess progress toward goals
• Determine variances and refer patients to a more comprehensive level of care when indicated