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Interlaced.ioPosted 10/21/2026full-timeSan Diego • California • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing IT support across various platforms and tools, with a strong ability to communicate technical solutions effectively to end users. Proficient in managing cloud infrastructure components and adapting to diverse technical environments.
Highest-signal resume keywords
IT SupportCloud InfrastructureTechnical CommunicationHelp Desk ExperienceCustomer Support
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide IT support to end users through remote sessions, chat, phone, and email
- Work from Interlaced's San Diego office, client offices, and home in a hybrid arrangement
- Occasionally visit San Diego-area client offices
- Support common business technologies and cloud infrastructure components
- Simplify and communicate technical solutions to end users
- Work with tools including Meraki, macOS, Windows Desktop OS, Microsoft Azure, Microsoft 365, Google Workspace, Slack, OneLogin, SentinelOne, SPF, DKIM, DMARC, DNS Filter, Datto/Backupify, Comet Backup, Zoom, Microsoft Teams, RingCentral, Addigy, and Microsoft Intune
Requirements
What you’ll need- Full-time IT Support Technician II position; San Diego candidates preferred
- Knowledge of common business technologies
- Experience working in diverse technical environments
- Experience with various cloud infrastructure components
- Technical skill-set and up-to-date knowledge of technology trends
- Ability to quickly incorporate new techniques and processes
- Ability to interact with all levels of a client's business, from the front desk to the CEO
- Ability to simplify complex technical solutions and convey them to end users
- Dedicated working environment/home office with stable internet connection
- Availability from 8am–5pm Pacific Time, Monday through Friday, excluding holidays
- Basic knowledge and proficiency in several of the listed tools preferred
- Minimum of 3+ years working in IT, with a focus on help desk and customer support
Benefits
Comp & perks- Competitive starting salary between $70,000-80,000 DOE annual with Interlaced company bonus program
- Medical, vision and dental benefits
- Cell phone and gym reimbursement
- 16 paid Holidays annually - 6 fixed and 10 flex
- 2 paid volunteer days annually
- Paid vacation and sick time
- 401k matching
- Fuel reimbursement
- Peer-to-peer bonus allowance
- Professional development pathways throughout the organization with accompanying training programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingCloud TechnologiesBusiness TechnologiesRemote SupportWindows Desktop OSMacOSMicrosoft AzureMicrosoft 365Google Workspace
Soft Skills
CommunicationProblem-SolvingAdaptabilityInterpersonal SkillsCustomer Service
Tools & Technologies
MerakiSlackOneLoginSentinelOneZoomMicrosoft TeamsRingCentralAddigyMicrosoft IntuneDatto/Backupify
Industry Keywords
Help DeskIT Support TechnicianTechnical SolutionsHybrid Work EnvironmentClient Interaction