JELD-WEN, Inc.

General

• Assist the Production Supervisor in the efficient operation of the department
• Focus on safety, quality, reliability, and productivity
• Take over the Production Supervisor’s duties in their absence
• Keep MDI and hour x hour boards updated
• Complete the shift turnover sheet
• Ensure the schedule is adhered to and escalate issues to the Group Manager
• Assist the Group Manager with daily reports as needed
• Submit SIOs and corrective actions each day
• Maintain a safe working environment
• Perform other duties as assigned

Production Specialist

• Operate production equipment safely and efficiently
• Mix raw materials and monitor primer and humidification water application
• Monitor prime line operations and parameters, resolve irregularities, and maximize runtime
• Optimize material usage and notify the operator of line needs
• Perform booth cleanups and system cleanup tasks
• Perform, interpret, and act on quality tests and data
• Participate in SQDCI
• Maintain housekeeping along the prime line, paint kitchen, humidification deck, and quality testing areas
• Communicate with operators, packagers, incoming and outgoing personnel, management, maintenance, and safety contacts
• Maintain complete and accurate written and electronic records and data
• Inspect equipment for wear or malfunction and report issues
• Perform or assist with maintenance and preventive maintenance to minimize downtime
• Operate forklifts and other equipment as necessary
• Learn and cover other department jobs during breaks, lunch, and vacation
• Abide by company policies and procedures and perform other assigned duties

Outside Sales

• Maximize sales with existing customers and pursue new sales opportunities
• Maintain a professional company image through in-person presentations
• Service and maintain existing accounts through travel and relationship building
• Develop and expand new accounts for Window & Patio Door product categories
• Maintain relationships with internal and external stakeholders, including sales, pricing, marketing, store owners, and others
• Identify and resolve store associate, management, and customer concerns
• Present and sell company products and sales programs
• Prepare sales plans and call schedules using provided data and market opportunities
• Prepare current sales figures for store calls and recommend assortment enhancements and changes
• Manage customer merchandise teams through relationship development, store walks, training, documentation, and issue resolution
• Support customer efforts to grow targeted business
• Report directly to the Regional Sales Manager

Territory Sales Manager

Sales

• Sell a portfolio of JELD-WEN and/or third-party durable goods directly to customers
• Inform customers of new product and service introductions and pricing
• Create, monitor, and revise lead generation plans to maintain a substantive sales opportunity pipeline
• Build knowledge of business financials, products, services, market, and account needs
• Manage assigned territories, accounts, products, services, and sales or account management processes
• Contact clients and negotiate product and service terms
• Plan territory or account approaches and monitor resources

Regional Sales Representative

• Sell a portfolio of JELD-WEN and/or third-party durable goods directly to customers
• Inform customers about new product and service introductions and pricing
• Create, monitor, and revise lead generation plans to maintain a substantive sales opportunity pipeline
• Build knowledge of business, financials, products and services, and market or account needs
• Manage assigned territories, accounts, products, services, and sales processes
• Maintain direct client contact and negotiate product and service terms
• Plan territory or account approaches and monitor resources
• Develop competence through structured work assignments

Technician

• Troubleshoot and replace defective electrical, hydraulic, pneumatic, and mechanical components
• Obtain measurements and readings using electrical and mechanical testing instruments, including digital multimeters, meggers, amp meters, ohm meters, and phase rotation meters
• Perform electrical preventive maintenance, tagout/lock-out, motor disconnection and removal, and respond to equipment-down emergencies
• Examine electrical systems and recommend new equipment, repairs, and modifications
• Maintain maintenance and repair records; prepare reports, documentation, and correspondence
• Draw and read electrical and mechanical schematics, blueprints, and diagrams
• Test and maintain electric motors, variable frequency drives, alarms, and control systems
• Perform preventive maintenance on equipment
• Repair and overhaul equipment to close tolerances with attention to detail
• Communicate with supervisors and machine operators regarding root causes of machine issues
• Perform mechanical, electrical, pneumatic, and hydraulic troubleshooting and repair of production machines at the component level
• Collaboratively prioritize tasks according to departmental impact
• Program and troubleshoot PLCs, AC drives, and servo drives
• Calibrate analog and digital devices
• Read and interpret equipment manuals, work orders, and electrical schematics to perform service maintenance
• Apply the National Electric Code to facility and plant machinery
• Use hand and power tools, electric meters, and material handling equipment
• Comply with safety regulations and maintain clean and orderly work areas
• Perform other assigned equipment-related duties

Maintenance Technician

• Inspect incoming loads
• Check shipping documents for correct customer information
• Operate propane and electric forklift vehicles (“hi-lo”)
• Perform start-of-shift preventative maintenance inspections
• Load semi-trucks and box trucks with required finished product
• Assist in inventory cycle counts as needed
• Prepare and handle materials
• Stage and package finished product for delivery
• Perform other general warehouse duties as needed
• Work overtime as needed to satisfy customer demands

Hardware Shipper, Receiver

Payroll

• Manage the day-to-day operations of the payroll department, including semi-monthly payroll processing and related reports
• Review, audit, and analyze employee timesheets, payroll records, and reports for accuracy
• Maintain the payroll system, employee information, and electronic time-tracking records
• Ensure timely and accurate payroll processing in accordance with federal, state, and local regulations
• Answer payroll questions and provide customer service to internal and external customers
• Ensure compliance with regulations concerning wage garnishments, taxes, and deductions
• Train and lead payroll staff and ensure deadlines are met
• Maintain confidentiality of employee information and payroll records
• Direct and plan daily operations of group benefits programs, including health, dental, disability, workers’ compensation, life insurance, travel and accident, and retirement plans
• Investigate new benefits programs, recommend improvements, assist with benefits plan design, and provide analytical and technical support
• Serve as primary contact for plan vendors and third-party administrators
• Coordinate data transfers for services, premiums, and plan administration
• Document and maintain administrative procedures for benefits processes
• Ensure benefits compliance and timely, accurate reporting and fee payments
• Gather employee data and oversee monthly billings and payment vouchers for group plans
• Provide functional expertise and coordinate functional design and project delivery activities
• Collaborate with technical and non-technical team members

Payroll and Benefits Lead

Manager

• Lead site environmental, health and safety initiatives
• Assist site leadership in establishing site-specific policies and standards
• Ensure compliance with regulatory and JELD-WEN Global EH&S requirements
• Prevent injuries and illnesses, reduce workers’ compensation costs, and strengthen the EH&S culture
• Identify workplace environmental, health and safety risks and hazards and implement prevention programs
• Advise site leaders and employees on minimizing risks and improving EH&S performance
• Assist with compliance with applicable environmental, health and safety requirements
• Train site employees and line managers on EH&S requirements, management systems, hazards and risk controls
• Implement JELD-WEN EH&S programs, policies, standards and management systems
• Conduct workplace environmental, health and safety inspections
• Manage emergency procedures, including fire alarm drills
• Report injuries, illnesses and near misses to corporate EH&S and business leaders
• Establish site-specific EH&S reports and communicate performance to site leadership
• Maintain EH&S records, including OSHA logs, environmental permits and testing, training documentation and equipment inspection records
• Track inspection and audit findings through closure
• Assist the plant manager with establishing and maintaining a site EH&S council
• Share EH&S lessons learned and encourage a learning culture
• Partner with site leaders to create, maintain and improve the safety environment

EH&S Manager

• Operate fiber department equipment safely and efficiently
• Monitor fiber department operations and parameters and resolve irregularities to maximize runtime
• Perform die work, blade changes, cleanup, and preventive maintenance tasks
• Perform hourly checks and document results
• Conduct and interpret quality tests and participate in SQDCI
• Apply grading specifications to operational decisions, including cosmetic inspections and weight/thickness checks
• Maintain housekeeping throughout the fiberline and return tools and equipment to designated areas
• Communicate with fiberline operators and personnel across shifts regarding skin quality, process conditions, adjustments, and changes
• Notify management of supply issues, maintenance needs, hazards, and accidents/injuries
• Maintain complete and accurate written and electronic records and data
• Inspect equipment for wear or malfunction and notify operators, maintenance, and management
• Learn and cover Fiberline Operator, Fiber Trainee, and Quality Tech duties as needed
• Operate forklifts and other equipment
• Perform other duties assigned by management

• Provide warranty service for installed windows and doors
• Perform warranty service work on various products
• Inspect JELD-WEN window and door products to identify the root cause of service issues
• Complete daily assigned warranty field service tasks
• Take quality photos and report accurate, complete product and construction issues
• Maintain tools and service vehicles in proper and safe working order
• Operate company service vehicles safely and considerately
• Become familiar with all JELD-WEN products in the coverage region
• Follow JELD-WEN policies and procedures while operating safely, professionally, and efficiently
• Travel weekly with overnight stays and work overtime as required

Window & Door Repair Technician

• Learn to perform service work on various products
• Inspect JELD-WEN window and door products to identify root causes of service issues
• Complete daily assigned warranty field service tasks
• Take quality photos and report accurate, complete product and construction issues
• Maintain tools and service vehicles in proper and safe working order
• Operate company service vehicles safely and considerately
• Become familiar with JELD-WEN products in the coverage region
• Follow JELD-WEN policies and procedures while operating safely, professionally, and efficiently

• Facilitate plant continuous improvement efforts using LEAN manufacturing concepts and tools
• Analyze, track, and communicate key performance indicators using corporate management systems
• Facilitate root cause analysis workshops to identify and eliminate waste, reduce downtime, and improve business processes
• Support operational efforts to raise productivity and efficiency throughout the plant
• Assist, plan, and coordinate continuous improvement activities
• Work with Production and Group Managers to reduce organizational barriers and improve operational flow and results
• Provide reporting and publish KPIs
• Own assigned change initiatives throughout project delivery
• Devise support materials, revised processes, practices, training, reporting, and systems enhancements with team members and value streams
• Set up standard work based on best practices and training resources
• Train and mentor associates on lean concepts
• Assist with departmental continuous improvement projects
• Attend quarterly JCI training and project meetings
• Spend approximately 50% to 60% of the role on the plant floor assisting with projects and process improvement efforts

Production Specialist

Production Specialist

Territory Sales Manager

Regional Sales Representative

Regional Sales Representative

Maintenance Technician

Hardware Shipper, Receiver

Payroll and Benefits Lead

EH&S Manager

Production Specialist

Window & Door Repair Technician

Window & Door Repair Technician

Continuous Improvement Coordinator