Johnson & Johnson

Customer Success Manager

• Serve as the primary field-based lead for education, assistance, and issue resolution concerning patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and office staff
• Assess education needs and facilitate collaboration with stakeholders
• Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers proactively
• Address critical patient access and affordability issues
• Partner with managed care colleagues on current policies and potential changes
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships across assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and Commercial plans
• Execute business according to ethical, legal, and compliance standards and complete required training

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and their staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Lead compliant access and fulfillment discussions
• Address access barriers, critical access issues, and affordability challenges
• Provide field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Improve practice and patient support through hub and specialty distribution channel knowledge
• Serve as subject matter expert on access and affordability solutions across payer types
• Complete business activities in accordance with ethical, legal, and compliance standards

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and office staff
• Assess HCP education needs and facilitate collaboration with stakeholders
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to proactively address access barriers
• Address critical patient access and affordability issues
• Partner with managed care colleagues on current policies and potential changes
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and Commercial plans
• Complete business activities according to ethical, legal, and compliance standards and complete required training
• Travel up to 75% of the time

Field Reimbursement Manager, Neuroscience – Patient Engagement, Customer Solutions

• Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with HCPs and HCP staff, assessing education needs and facilitating stakeholder collaboration
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions with field support teams
• Use data and account management skills to proactively address access barriers
• Address critical patient access and affordability issues with urgency and accountability
• Partner with managed care colleagues to understand current and potential future policies
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Collaborate with internal departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
• Complete business activities and required training in accordance with ethical, legal, and compliance standards
• Travel up to 75% of the time

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and their staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Serve as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to proactively address access barriers
• Address critical access and affordability issues for patients
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build customer relationships across assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Provide subject-matter expertise on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans
• Execute business according to ethical, legal, and compliance standards

Manager

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and their staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Lead compliant access and fulfillment discussions
• Analyze data and account information to address access barriers
• Address patient access and affordability issues
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build customer relationships across assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Improve practice and patient support through hub and specialty distribution channel knowledge
• Serve as subject matter expert on access and affordability solutions across payer types
• Complete business activities in accordance with ethical, legal, compliance, and training standards

Field Reimbursement Manager – Neuroscience

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and office staff
• Assess education needs and facilitate collaboration with stakeholders
• Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Partner with managed care colleagues on current and future policies
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across payer types and plans
• Complete business activities in accordance with ethical, legal, and compliance standards and required training

• Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with HCPs and HCP staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Resolve critical access and affordability issues for patients
• Provide field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial plans
• Execute business according to ethical, legal, and compliance standards

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and office staff, assessing education needs and facilitating stakeholder collaboration
• Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, and field support teams as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to proactively address access barriers
• Address critical patient access and affordability issues with urgency and accountability
• Partner with managed care colleagues on current policies and potential changes
• Conduct field-based reimbursement and access support, education, and creative problem-solving aligned to FRM Rules of Engagement
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of national, regional, local, and account market dynamics, including coverage and coding requirements
• Develop knowledge of hub and specialty distribution channels to improve practice and patient support
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
• Execute business according to ethical, legal, and compliance standards and complete required training

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of working time on-site with healthcare providers and office staff
• Assess healthcare provider education needs and facilitate collaboration with stakeholders
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions with field support teams
• Use data and account management skills to address access barriers proactively
• Address critical patient access and affordability issues with urgency and accountability
• Partner with managed care colleagues on current policies and potential future changes
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and Commercial payer types
• Execute business according to ethical, legal, and compliance standards and complete required training

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Invest up to 50% of time on-site with healthcare providers and their staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships across assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across payer types
• Complete business activities in accordance with ethical, legal, and compliance standards

• Serve as the primary field-based lead for education, assistance, and issue resolution related to patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and their staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Lead compliant access and fulfillment discussions
• Proactively address access barriers using data and account-management skills
• Resolve critical access and affordability issues for patients
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships across assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Improve practice and patient support through hub and specialty distribution knowledge
• Serve as subject matter expert on access and affordability solutions across payer types
• Complete required training and execute business according to ethical, legal, and compliance standards
• Travel up to 75% of the time

• Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with HCPs and HCP staff, assessing education needs and facilitating stakeholder collaboration
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and other field support team members
• Serve as the local team’s access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers proactively
• Address critical patient access and affordability issues with urgency and accountability
• Conduct field-based reimbursement and access support, education, and creative problem-solving in accordance with FRM Rules of Engagement
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of national, regional, local, and account market dynamics, including coverage and coding requirements
• Expand knowledge of hub and specialty distribution channels to improve practice and patient support
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer types
• Execute business according to ethical, legal, and compliance standards and complete required training

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and their staff, assessing education needs and facilitating stakeholder collaboration
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and other field support teams
• Serve as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to proactively address access barriers
• Address critical patient access and affordability issues with urgency and accountability
• Conduct field-based reimbursement and access support, education, and creative problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of national, regional, local, and account market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer plans
• Execute business according to ethical, legal, and compliance standards and complete required training
• Travel up to 75% of the time

• Serve as the primary field-based lead for education, assistance, and issue resolution regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and office staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments
• Serve as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Grow knowledge of hub and specialty distribution channels
• Serve as subject matter expert on access and affordability solutions across payer types
• Execute business according to ethical, legal, and compliance standards and complete required training