Delivery Manager
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Posted: 10/14/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading delivery teams and managing IT services while ensuring alignment with customer needs. Proficient in incident, problem, and change management, with a focus on fostering strong customer relationships and driving technological innovation.
Highest-signal resume keywords
5+ Years Leading Delivery TeamsAIOps Hands-On KnowledgeIncident, Problem, And Change ManagementSix Sigma CertificationPMP Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead delivery teams and ensure high-quality, reliable information technology services within a contractual framework
- Align IT solutions with customers' evolving business needs
- Propose and implement tailored solutions for customers
- Integrate with customer account structures and foster strong customer relationships
- Collaborate with Delivery Partners, Architects, and SREs
- Provide technical and managerial support for field engineers, technicians, system administrators, subject matter experts, and product support personnel
- Oversee delivery, management, maintenance, and deployment of IT services
- Troubleshoot incidents, problems, changes, and escalations
- Support resolution of malfunctioning services, operations, software, and equipment
- Co-create, design, deploy, and maintain reliable, available, and future-proof systems and services
- Drive customer success and technological innovation
Requirements
What you’ll need- 5+ years of experience leading delivery teams and quality services to customers
- Sound knowledge of Kyndryl competencies, managed platforms, IT services, and technology vendors
- Experience leading teams through incident, problem, and change management, as well as root cause analysis
- Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
- AIOps hands-on knowledge
- Automation and innovation-oriented mindset
- Well versed in direct and constant interaction with the customer
- Sympathetic and empowering delivery resource manager, fostering growth
- Bachelor's degree preferred
- Six Sigma, PMP, and/or ITIL certifications preferred
Benefits
Comp & perks- Flexible, supportive environment
- Well-being prioritized
- Hybrid-friendly culture
- Be Well programs supporting financial, mental, physical, and social health
- Personalized development goals and continuous feedback
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on learning experiences
- Cutting-edge learning opportunities
- Professional and personal growth opportunities
- Employee referral opportunity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Services ManagementRoot Cause AnalysisAutomation MindsetTechnical SupportSystem DesignService DeploymentTroubleshootingQuality AssuranceCustomer Success StrategiesManaged Platforms Knowledge
Soft Skills
Customer Relationship ManagementEmpowering LeadershipCollaborationCommunicationProblem-Solving
Certifications & Qualifications
ITIL CertificationSix Sigma CertificationPMP Certification
Industry Keywords
Kyndryl CompetenciesDelivery PartnersSREsTechnology VendorsContractual Framework