Call Center Representative – Roadside Assistance
AAA
Posted: 10/19/2026Talent Acquisition Specialist II – High-Volume Call Center Recruiting
AAA
Posted: 10/19/2026Call Center Representative – Roadside Assistance
AAA
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Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in high-volume call environments, with proficiency in navigating multiple systems and providing empathetic support to members in distress. Capable of utilizing advanced communication tools and maintaining productivity in a remote setting.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceBilingual Skills (Spanish)Advanced Computer SkillsProficiency in Microsoft Teams and Outlook
About the role
Key responsibilities & impact- Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical services
- Understand members’ distress, ensure immediate safety, and document details promptly and accurately
- Maintain a compassionate and composed demeanor during high-intensity calls
- Relay critical information to internal and external teams to expedite dispatching
- Collaborate with the team to ensure smooth operation of Emergency Roadside Service
- Work in a structured environment with measured performance goals to drive member satisfaction
Requirements
What you’ll need- Prior customer service experience
- Call Center experience is preferred
- Bilingual skills, especially in Spanish, are a plus
- Ability to provide excellent customer service and thrive in a high-volume call environment
- Excellent verbal and written communication skills
- Empathy and a strong desire to help those in distress
- Advanced computer and multitasking skills, including talking and typing simultaneously and navigating multiple systems and screens
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
- High School diploma, GED or equivalent
- Dedicated, quiet workspace without interruptions
- Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hotspots
- Modem/router in the same room as computer equipment
- Minimum 25 Mbps download and 5 Mbps upload
- Ability to uphold productivity and confidentiality in a remote setting
- Regular attendance in virtual team meetings and training sessions
- Availability during standard business hours and flexibility for possible shift adjustments
Benefits
Comp & perks- Scheduled pay increase after 6 months
- Weekend shift differential of an additional 10%
- Additional $1.00/hour for English/Spanish fluency
- Tenure-based scheduled pay increases up to $2.25 between 6–18 months
- Monthly incentive program after 6 months, tied to performance and tenure
- Advancement opportunities
- Company-provided computer
- Partial internet reimbursement
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Emergency Roadside AssistanceGPS Systems UnderstandingTraffic Safety Rules KnowledgeMultitasking SkillsTyping While TalkingDocumentation SkillsPerformance Goal ManagementHigh School Diploma or GED
Soft Skills
EmpathyExcellent Verbal CommunicationExcellent Written CommunicationComposed Demeanor Under Pressure
Tools & Technologies
Microsoft TeamsMicrosoft Outlook
Industry Keywords
Emergency Roadside ServiceMember SatisfactionHigh-Volume Call Environment