Call Center Representative – Roadside Assistance
AAA
Posted: 10/19/2026Talent Acquisition Specialist II – High-Volume Call Center Recruiting
AAA
Posted: 10/19/2026Call Center Representative – Roadside Assistance
AAA
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Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in high-volume call environments, with proficiency in Microsoft Teams and Outlook. Capable of multitasking effectively while maintaining empathy and composure during emergency situations.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceBilingual Skills (Spanish)Advanced Computer SkillsUnderstanding of Maps and GPS Systems
About the role
Key responsibilities & impact- Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical services
- Understand members’ distress and immediate safety needs, and document details promptly and accurately
- Maintain a compassionate and composed demeanor during high-intensity calls
- Relay critical information to internal and external teams to expedite dispatching
- Collaborate with the team to ensure smooth operation of Emergency Roadside Service
- Work in a structured environment with measured performance goals to drive member satisfaction
Requirements
What you’ll need- Prior customer service experience
- Call center experience preferred
- Bilingual skills, especially Spanish, are a plus
- Ability to provide excellent customer service in a high-volume call environment
- Excellent verbal and written communication skills
- Empathy and desire to help people in distress
- Advanced computer and multitasking skills, including talking and typing simultaneously and navigating multiple systems and screens
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
- High school diploma, GED, or equivalent
- Dedicated, quiet workspace without interruptions
- Ability to connect directly to ISP via Ethernet; no DSL, satellite, or hotspots
- Minimum internet speed of 25 Mbps download and 5 Mbps upload
- Ability to maintain productivity and confidentiality in a remote setting
- Regular attendance in virtual team meetings and training sessions
- Availability during standard business hours and flexibility for possible shift adjustments
Benefits
Comp & perks- Scheduled pay increase after 6 months
- Weekend shift differential of an additional 10%
- Additional $1.00/hour for English/Spanish fluency
- Tenure-based scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing
- Monthly incentive program after 6 months, tied to performance and tenure
- Advancement opportunities
- Company-provided computer
- Partial internet reimbursement
- Health coverage for medical, dental, and vision
- 401(k) savings plan with company match
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts on membership, insurance, travel, entertainment, services, and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Emergency Roadside AssistanceMultitasking SkillsDocumentation SkillsTraffic Safety RulesTyping Proficiency
Soft Skills
EmpathyExcellent Communication SkillsComposed DemeanorTeam CollaborationDesire to Help
Tools & Technologies
Microsoft TeamsMicrosoft OutlookGPS Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Emergency ServicesRoadside AssistanceMember SatisfactionVirtual Team MeetingsPerformance Goals