Call Center Representative – Roadside Assistance
AAA
Posted: 10/19/2026Talent Acquisition Specialist II – High-Volume Call Center Recruiting
AAA
Posted: 10/19/2026Call Center Representative – Roadside Assistance
AAA
Posted: 10/19/2026Call Center Representative – Roadside Assistance
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Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in high-volume call environments, with proficiency in Microsoft Teams and Outlook. Capable of navigating multiple systems while maintaining empathy and effective communication during emergency roadside assistance calls.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceBilingual Skills (Spanish)Advanced Computer SkillsUnderstanding of Maps and GPS Systems
About the role
Key responsibilities & impact- Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical services
- Understand members’ distress, ensure immediate safety, and document details promptly and accurately
- Maintain a compassionate and composed demeanor during high-intensity calls
- Relay critical information to internal and external teams to expedite dispatching
- Collaborate with the team to ensure smooth operation of Emergency Roadside Service
- Work in a structured environment where performance goals are set and measured to drive member satisfaction
Requirements
What you’ll need- Prior customer service experience
- Call Center experience is preferred
- Bilingual skills, especially in Spanish, are a plus
- Ability to provide excellent customer service and thrive in a high-volume call environment
- Excellent verbal and written communication skills
- Empathy and a strong desire to help those in distress
- Advanced computer and multi-tasking skills, including talking and typing simultaneously and navigating multiple systems and screens
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
- High School diploma, GED or equivalent
- Dedicated, quiet workspace without interruptions
- Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hot spots
- Minimum internet speed of 25 Mbps download and 5 Mbps upload
- Ability to uphold productivity and confidentiality in a remote setting
- Regular attendance in virtual team meetings and training sessions
- Availability during standard business hours and flexibility for possible shift adjustments
Benefits
Comp & perks- Scheduled pay increase after 6 months
- Weekend shift differential: additional 10%
- Additional $1.00/hour for English/Spanish fluency
- Tenure-based scheduled pay increases up to $2.25 between 6–18 months
- Monthly incentive program after 6 months, tied to performance and tenure
- Advancement opportunities
- Company-provided computer
- Partial internet reimbursement
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Emergency Roadside AssistanceMulti-Tasking SkillsVerbal Communication SkillsWritten Communication SkillsTraffic Safety Rules
Soft Skills
EmpathyComposed DemeanorDesire to Help
Tools & Technologies
Microsoft TeamsMicrosoft Outlook
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Emergency Roadside ServiceMember SatisfactionPerformance GoalsVirtual Team Meetings