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Lehigh Valley Health NetworkCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while managing patient and visitor interactions, adhering to infection-control guidelines, and maintaining a professional reception area. Proficient in Microsoft Office and capable of performing physical tasks related to patient care.
Highest-signal resume keywords
Customer Service ExperienceStrong Telephone EtiquetteMicrosoft Office ProficiencyInfection-Control CompliancePatient Care Assistance
About the role
Key responsibilities & impact- Greet, welcome, and direct guests professionally
- Handle patient and visitor transactions and inquiries
- Screen visitors and patients upon entry according to infection-control and CDC guidelines
- Escort or transport patients and visitors, including wheelchair assistance and directing them to internal transportation
- Collaborate with colleagues and support outpatient departments
- Exhibit compassion and respect to guests in person and by phone
- Maintain a neat, clean, uncluttered reception and lobby area
- Answer incoming phone calls using standard telephone etiquette
- Work weekend and holiday rotations
- Work at multiple Lehigh Valley locations as scheduled
Requirements
What you’ll need- High School Diploma/GED
- 1 year experience in a customer service type industry
- Must be 18 years old or older
- Proficient in Microsoft Office programs
- Strong telephone etiquette and computer skills
- Ability to lift and carry 25 lbs.
- Frequent sitting/standing
- Frequent keyboard use
- Patient care providers may be required to kneel, bend, squat, and perform CPR
Benefits
Comp & perks- Equal opportunity employment policy
- Day shift
- Sunday-Saturday variable 8-hour shifts
- Weekend, holiday, and location rotation specified
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceInfection-Control ProceduresCPRKeyboard UsePhysical Lifting
Soft Skills
CompassionRespectCollaborationCommunication
Industry Keywords
High School DiplomaGEDPatient CareReceptionLobby Management