Manulife

Product Manager

• Own and communicate the product vision, outcomes and prioritized backlog for IIC illustration capabilities.
• Collaborate with business subject-matter experts to validate product, tax and related illustration calculations across illustration and downstream systems.
• Define and plan features and epics, then work with IT BAs to decompose them into user stories with acceptance criteria, assumptions, risks and dependencies.
• Provide delivery squads with clarity on customer and business needs and the rationale behind priorities.
• Elicit and synthesize requirements, research findings, stakeholder feedback and operational insights to inform product decisions.
• Lead business acceptance testing and support timely resolution of defects and calculation discrepancies.
• Coordinate with Technology, Sales, Marketing, Compliance, Operations and other internal or external partners for successful implementation.
• Monitor outcomes and user experience after launch, identify improvement opportunities and adjust the backlog.
• Identify delivery risks, dependencies and trade-offs and support evidence-based decisions and transparent escalation.

Product Owner, Individual Insurance

Ecommerce

• Perform risk-based data profiling and analysis to identify trends and outliers for review and investigation
• Lead and support audit programs, including coordinating, assessing, and making decisions on investigations
• Lead investigations to successful conclusions, including preparing criminal and regulatory complaints
• Conduct interviews with plan members, providers of service, and others
• Create written audits and correspondence for plan members, providers of service, and others
• Engage and consult with internal contacts including Customer Service, Legal, Client Relations, Medical Consultants, and Regional Group Office
• Engage with external stakeholders including Health Practitioner Regulatory Bodies, Colleges, Associations, and Plan Sponsors
• Lead, support, and implement investigative projects
• Deliver presentations to new and existing clients
• Support the Manager with projects and initiatives
• Travel as required, including outside core working hours

Bilingual E-Commerce Control Auditor

• Serve as a key partner between business, product, design, and technology teams
• Translate complex business needs into effective AEM solutions
• Support publishing needs across enterprise web and mobile channels
• Lead requirements analysis, solution design, and stakeholder alignment
• Perform initial troubleshooting of web and publishing issues
• Partner with Marketing, Digital Experience, Engineering, Accessibility, and QA teams
• Leverage AEM templates, components, content architecture, authoring and publishing workflows, Figma libraries, and Storybook to validate requirements
• Translate WCAG 2.2 AA and brand compliance criteria into system-level requirements
• Collaborate with designers and engineers on technical feasibility, GDS architecture, and token strategy
• Reproduce web issues, document findings and business impact, and engage appropriate teams for resolution
• Provide AEM publishing support for high-priority requests or urgent fixes
• Capture and translate business and product objectives into AEM and design system requirements
• Evaluate requirements against AEM capabilities and recommend reuse, enhancement, or development
• Document functional and non-functional requirements, dependencies, edge cases, authoring needs, and accessibility needs
• Write and maintain user stories, acceptance criteria, and success measures
• Review and refine requirements, designs, authoring workflows, and implementation plans
• Manage and triage publishing requests, assess priorities, and coordinate next steps
• Facilitate requirements sessions, design reviews, planning discussions, and decision-making forums
• Document decisions, actions, owners, dependencies, and next steps
• Identify and manage delivery risks, open decisions, dependencies, blockers, and approval needs
• Participate in sprint ceremonies, requirements walkthroughs, refinement sessions, user acceptance testing, and release activities
• Support internal communication and alignment across segments

Senior Business Analyst, AEM – Digital Experience

Analyst

• Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator
• Inform plan members of overpayment amounts with clear verbal and written explanations
• Follow up with plan members for reimbursement of overpayments
• Negotiate acceptable repayment plans when necessary
• Process claim recoveries in Navigator
• Deliver value and support customers as part of the National Life, Disability & Wellness Team

Benefits Calculation Analyst

Business Analyst

• Support projects and initiatives in the Affinity Insurance team
• Work closely with analysts, Value Stream staff, and business partners to deliver initiatives and projects
• Determine business impacts of initiatives and projects, particularly impacts to business processes
• Build new or revised processes to enable business partners to deliver seamlessly after project launch
• Prepare business partners for introduced changes and articulate their specific implications
• Ask questions, understand business drivers and needs, and document detailed business requirements
• Build and foster positive, effective relationships with key stakeholders
• Collaborate with working groups and document business needs
• Support business readiness while minimizing impacts to Operations productivity

Recruitment

• Campus recruiting responsibilities are referenced, but specific position responsibilities are not provided (listed as “Xx”)
• Contribute to Manulife/John Hancock’s mission as an international financial services provider
• Support recruitment in an inclusive and diverse work environment

Campus Recruiter

Bilingual

• Support advisors with escalated technology issues by assessing situations, coordinating internal support, and guiding issues through resolution
• Provide direct assistance for technology issues within the role’s scope and capability
• Act as a liaison between advisors and internal support teams
• Communicate recurring advisor pain points
• Help advisors understand, adopt, and effectively use Manulife technologies, services, approved workflows, and support resources
• Deliver tailored 1:1 coaching
• Develop advisor-facing job aids and guidance materials
• Provide guidance on technology standards, cybersecurity, data handling, technology risk, and technology products and services
• Support new advisors and transitioning practices with technology setup, access, and readiness activities
• Contribute to technology-related business changes, including branch openings, relocations, and renovations
• Support clients in English and French across Quebec and Atlantic Canada, with additional support for the corporate branch model as needed

Bilingual Field Technology Consultant

Sales

• Manage general inbox for workflow assignment
• Maintain processes for tracking business and handling paperwork within a 48-hour SLA
• Follow up with other financial institutions on consolidation-related activity
• Track completed sales activities for advisors in Salesforce
• Maintain notes and tools used to track work activity, intake, and follow-ups
• Assist advisors with client-facing administrative and service-related inquiries
• Facilitate non-complex form completion and submit paperwork to clients via tools such as DocuSign
• Apply legislative, product, and administrative process knowledge to non-license-related requests
• Investigate client issues and delays with business partners to reach timely resolutions
• Identify and implement process and workflow improvements
• Stay current on legislation, products, and administrative processes
• Support wealth advisors and mass market sales teams so they can focus on primary sales duties

Sales Support Associate

QA Engineer

• Execute risk-based compliance testing engagements, including walkthroughs, sample selection, and detailed testing procedures
• Evaluate the design and operating effectiveness of key controls through hands-on testing
• Document testing activities, evidence, and conclusions in the company GRC platform
• Test adherence to internal policies, procedures, and applicable regulatory requirements
• Analyze testing results to identify control deficiencies, exceptions, and emerging risks
• Document findings and draft testing reports summarizing procedures performed, results, and issues identified
• Work with Audit Services, Risk, and Business Unit Compliance teams under guidance to support testing execution
• Support the US Segment as part of the Global Compliance Testing Team

Senior Tester, Global Compliance Testing

Manager

• Lead and support a team of 17–20 Customer Service Professionals to achieve productivity and customer experience targets
• Manage coaching, team meetings, scheduling, and real-time queue monitoring
• Review and analyze performance metrics to drive continuous improvement
• Implement service recovery actions with Contact Center leadership
• Coordinate team reporting and trends, providing insights and required actions to the Director
• Manage complex escalations and collaborate with customers, clients, and internal teams
• Partner with Risk teams, including RCSA, Archer, and write-offs
• Collaborate with stakeholders across departments
• Support hiring, onboarding, internship programs, business unit updates, and projects
• Act as backup for other leaders
• Lead daily operations of the Retirement Contact Center

Manager, Retirement Contact Centre

Product Operations

• Own the operational health, stability, and optimization of Member Experience & Digital Health capabilities
• Lead identification, triage, and resolution of complex product, platform, data, integration, and technology issues
• Conduct root cause analysis, eliminate recurring problems, and implement sustainable solutions
• Partner with Product, DTS, Engineering, Architecture, Data, Operations, and external vendors on technical and operational improvements
• Monitor platform performance, operational metrics, KPIs, and service levels
• Analyze member journeys, operational processes, and platform capabilities to identify gaps and improvements
• Own and prioritize a Product Operations backlog and roadmap
• Improve backend systems, APIs, integrations, data flows, shared services, workflows, and platform processes
• Coordinate cross-functional initiatives, including ownership, priorities, dependencies, milestones, and escalations
• Optimize integrations, data flows, and shared services while reducing technical debt and operational complexity
• Translate complex technical, operational, and data-related issues into business impacts and actionable recommendations
• Champion scalable enterprise-wide solutions
• Foster continuous improvement through proactive monitoring, operational excellence, problem management, and optimization initiatives

Senior Product Manager, Product Operations, Member Experience, Digital Health

Solutions Engineer

• Serve as the front-deployed architecture lead, setting technical standards and architectural direction
• Develop reference implementations and deliver production-ready code alongside engineering teams
• Create design documents and Architecture Decision Records (ADRs)
• Evaluate and select technologies through hands-on implementation
• Provide technical leadership and final architectural direction when teams have differing approaches
• Own the effectiveness of architectural designs in production, ensuring solutions are practical, scalable, and executable
• Establish architectural patterns and standards guiding Full Stack and AI Engineers
• Partner with engineering teams to ensure solutions are built consistently with established architecture
• Drive architectural decisions from design through production implementation, with accountability for successful outcomes
• Design and build architecture for an AI platform supporting front office investment teams and globally used portfolio and research workflows
• Build governed APIs, agentic workflows, and access and audit models for entitlement-bound investment data

Lead Solutions Architect, Asset Management AI

Assessor

• Review plan member or dependent coverage and eligibility
• Confirm contract provisions in effect for each claim
• Verify enrolment and beneficiary information
• Review proof of death documents
• Review supporting medical, police, and investigative reports
• Calculate eligible benefits
• Prepare claims system records needed to record and pay claims
• Communicate decisions to claimants, beneficiaries, and group clients
• Assist plan sponsors with beneficiary appointment and claim submission queries
• Support beneficiaries and family members in acquiring necessary documentation
• Assess Group Life, AD&D, Survivor Income claims, and Compassionate Assistance Program Loans
• Report to the Associate Manager, Life Claims

Life Claims Assessor

Insurance

• Coordinate end-to-end onboarding of new advisors joining the MGA
• Review and process advisor contracting packages for completeness and accuracy
• Facilitate advisor setup through WealthServ, internal systems, and carrier platforms
• Partner with Compliance, Technology, and Operations teams to activate advisor profiles and access
• Manage advisor transfers, branch transfers, and book-of-business transitions
• Coordinate carrier appointments, code transfers, and advisor maintenance updates
• Track transition activities and communicate status updates to stakeholders
• Obtain and process required documentation within service standards
• Validate advisor licensing requirements and regulatory documentation
• Monitor licensing expiries and deficiencies and support remediation
• Ensure activities comply with regulatory, carrier, and internal standards
• Liaise with insurance carriers regarding contracting, code requests, and maintenance
• Escalate and resolve onboarding and transfer-related issues
• Serve as subject matter expert for carrier onboarding requirements and processes
• Support advisors during onboarding and transition periods
• Provide guidance on requirements, timelines, and system access
• Deliver a professional, responsive, and advisor-centric experience

Insurance Advisor – Onboarding & Transitions Specialist

• Lead the end-to-end strategy, design, and delivery of a unified member experience across platforms and lines of business
• Drive initiatives from discovery through launch, measurement, and optimization
• Manage delivery risks, dependencies, and trade-offs across platforms and stakeholders
• Maintain alignment with senior leaders on priorities, scope, milestones, and outcomes
• Manage strategic platform and digital health partners and align partner roadmaps with enterprise priorities
• Evaluate partnership opportunities and contribute to build, buy, and integration decisions
• Co-lead the enterprise member experience roadmap with Product, Technology, Architecture, Data, Operations, and Business leaders
• Identify and prioritize opportunities delivering value for members and the enterprise
• Lead shared services, configurable capabilities, standardized integration patterns, APIs, data exchanges, and shared technology services
• Partner with Engineering, Architecture, Security, and Design teams
• Define and monitor KPIs and success metrics
• Use data insights, experimentation, and member feedback to improve the end-to-end experience
• Provide performance and business-impact recommendations to leadership
• Translate complex technical and business topics into executive-level communications
• Build relationships across business units and functions to drive alignment, decision-making, and execution
• Present strategic recommendations, progress updates, risks, and opportunities to senior leadership