Manulife

Engineering Manager

• Lead technology teams in delivering secure, reliable, and user-centric solutions
• Translate technical and business requirements into product and software development roadmaps
• Drive incremental delivery and foster a high-performing engineering culture
• Lead cross-squad programs involving complex technical, regulatory, and organizational initiatives
• Develop implementation patterns, standards, and documentation for technical and regulatory solutions
• Define, manage, and deliver large-scale projects across multiple teams and stakeholders
• Develop and execute implementation plans across multiple workstreams
• Partner with business leaders to align solutions with strategic objectives
• Communicate with impacted stakeholders in a dynamic environment
• Provide program-level updates on progress, risks, and issues to senior technology and business leaders
• Lead, mentor, and develop engineers
• Foster an engaging, inclusive, and high-performing team culture
• Collaborate with Architects, Technical Leads, and Business Subject Matter Experts to ensure scalable and effective solutions

Consultant

• Lead, coach, and develop a high-performing team through performance conversations, development planning, mentoring, and recognition
• Foster an inclusive, collaborative, accountable, and customer-focused team culture
• Guide employees through complex customer situations and escalated cases
• Ensure employees have the knowledge, capabilities, and tools to perform effectively
• Support workforce planning and resource management
• Drive exceptional customer experiences through empathetic, professional, and solution-focused interactions
• Monitor work volumes, productivity, quality, and service performance
• Identify opportunities to improve processes, reduce customer effort, and enhance service delivery
• Help manage cases during higher-than-normal volumes to maintain service-level standards
• Support delinquency management, loss mitigation, and resolution strategies across mortgage and lending products
• Ensure delinquent and higher-risk accounts are identified and managed proactively
• Support evaluation of customer circumstances and negotiation of sustainable repayment solutions
• Review escalated arrangements, risk mitigation recommendations, and account strategies; escalate to the Manager, Default Management as required
• Ensure account documentation, customer records, and collection activities meet regulatory, legal, and policy requirements
• Support legal partner interactions, insolvency proceedings, bankruptcy and consumer proposal activities, and third-party service providers
• Ensure operational controls, audit requirements, and compliance procedures are followed
• Identify operational, customer, and compliance risks to the Manager, Default Management
• Support internal audits, reviews, projects, process improvements, and transformation initiatives
• Champion continuous improvement and use data-driven insights to enhance team effectiveness and customer outcomes
• Support implementation of new tools, technologies, and operating models

Management Consultant

Sales

• Learn foundational industry knowledge including investments, financial products, privacy/compliance, and the John Hancock business model
• Train on Salesforce, Brightscope Beacon, investment comparison tools, and other prospecting resources
• Support retirement sales divisions by conducting research, preparing reports, and contributing to internal projects
• Participate in networking sessions with subject matter experts across National Accounts, Investments, Marketing, and Product
• Engage in professional development workshops and receive coaching from sales leaders and the L&D team
• Build practical knowledge of investments and sales systems while expanding organizational networks

Summer Intern – Retirement Sales

Risk

• Lead the redevelopment and execution of core elements within the Operational Risk Management Framework
• Drive transformational design of quality management components, including quality measurement, reporting and insights, error and feedback management, audit performance, and reportable events
• Provide objective assessments of the business control environment, mitigation strategies, emerging risks, and potential control gaps
• Perform and/or lead controls testing on high-risk transactions
• Recommend opportunities for process and control improvements
• Monitor risk and control issues
• Maintain the controls inventory
• Conduct root cause analysis for operational incidents or errors
• Build relationships with business and functional partners
• Contribute to risk reporting
• Deliver presentations to senior audiences
• Represent Canada Operations in transforming the core components of the Operational Risk Management Framework
• Develop and enhance the Quality Management Program within Canada Operations

Director, Risk Quality, Continuous Improvement

Account Manager

• Develop strategic, mutually beneficial relationships with advisors, TPAs, plan sponsors, and the John Hancock team
• Establish yourself as a retirement plan leader within the region and a source of creative solutions for advisors
• Maintain plan retention and contribute to profitable growth
• Identify and position Manulife John Hancock tools and resources to support intermediaries' ongoing service commitments
• Work with intermediaries on plan design, investment selection, and ERISA compliance service
• Identify plans facing RFPs, competitive threats, or service-quality issues and implement retention strategies
• Implement asset maximization and retention strategies to increase participation, deferral rates, and account consolidation
• Solicit opportunities during advisor interactions
• Set expectations for ongoing service and serve as a point of contact
• Conduct plan reviews and business-planning meetings
• Identify and address advisor or sponsor concerns and take corrective actions
• Create, maintain, and implement a territory business plan optimizing retention and revenue growth
• Help advisors grow their book of business
• Schedule time with high-value advisors to support achievement of their goals
• Work as a key member of a regional team to drive retirement-plan retention, revenue growth, and asset growth through advisors, sponsors, and participants
• Manage a book of business concentrated on clients with $15M–$50M in AUM across corporate, DC, DB, and NQ markets

Relationship Manager – Retirement Plans

Operations

• Own the monthly financial cycle for centrally funded AI projects, including actuals, forecasts, budget variance and commentary
• Calculate and confirm capitalization of technology and data science labor
• Develop and validate business cases for new funding requests and present financial analysis
• Keep the enterprise planning system current for workforce budgets, forecasts and capitalization
• Maintain the regional AI project register and ensure project information remains accurate
• Manage the monthly portfolio performance review and release reporting on schedule
• Produce monthly delivery status reports covering achievements, work in progress and the 90-day forward plan
• Track project progress, identify risks and propose improvements to portfolio management and oversight
• Report realized AI value across the region and reconcile portfolio extracts
• Verify country benefit data and explain movements in revenue, cost savings and cost avoidance
• Maintain forecasts for external delivery partners and specialist data science resources
• Participate in flagship project delivery sessions, identify blockers and provide advice
• Conduct pre-governance check-ins with country project offices to surface timeline and cost risks
• Coordinate country AI leads, project offices, delivery teams, finance, technology delivery and global AI program stakeholders
• Draft executive materials, commentary, highlights and remarks for leadership forums

Financial Operations Manager, Asia AI Program

Marketing

• Support development and execution of strategic marketing initiatives strengthening Manulife's group retirement leadership position
• Coordinate integrated marketing initiatives advancing Manulife's longevity strategy across business units and markets
• Partner with stakeholders across business segments and external organizations
• Assist with campaigns, events, thought leadership content, and sales enablement materials
• Support marketing activation and ongoing management of flagship research platforms
• Translate research insights into campaigns, media opportunities, client-facing materials, and engagement programs
• Coordinate research assets across Canada and the United States
• Track project milestones, coordinate deliverables, and support annual research launches
• Support Canada Retirement's B2B marketing strategy for advisors and plan sponsors
• Develop and implement quarterly content plans
• Coordinate content creation and distribution
• Manage logistics, materials, and follow-up for quarterly advisory council meetings
• Own content coordination and maintenance for the U.S. Retirement B2B public website
• Develop and execute a website content roadmap with business, editorial, and digital stakeholders
• Ensure website content aligns with strategic priorities, campaigns, regulatory requirements, and business objectives
• Monitor content performance and identify opportunities to improve engagement and effectiveness
• Support annual projects, go-to-market activities, marketing materials, sales enablement resources, and communications plans
• Maintain project timelines and facilitate stakeholder coordination across multiple initiatives

Assistant Marketing Manager

Compliance

• Provide expertise and consultation to the Bermuda Business Unit, Global High Net Worth, and Asia Segment Compliance
• Manage Anti-Money Laundering/Anti-Terrorist Financing programs
• Conduct Enhanced Due Diligence reviews for new business applicants, high-risk in-force customers, banks, and third-party partners
• Review AML alerts, watchlists, transaction monitoring, real-time watchlist scans, and automated batch scans
• Perform ownership-structure and payor due diligence reviews
• Manage privacy programs and incident reporting/handling
• Prepare monthly and quarterly Compliance reports
• Establish and update policies and procedures
• Create and deliver Compliance training
• Set direction, establish goals, and manage Compliance function tasks as an individual contributor
• Support Senior Compliance Consultants and the Compliance Director/Chief Compliance Officer
• Build relationships with Underwriting, Titles, Distribution, and related Compliance teams
• Analyze complex concepts requiring research and interpretation, including new business case reviews
• Support development and implementation of policies and procedures to meet regulatory requirements
• Lead and support special projects
• Complete reporting at BU, segment, or divisional level
• Represent Compliance on BU-specific, division-wide, or global projects
• Collaborate across the organization to meet Compliance needs and BU goals
• Share best practices and support Bermuda Compliance team members
• Help ensure the Business Unit understands compliance requirements
• Make Compliance decisions, prioritize deliverables and projects, and manage internal and external resources

Senior Compliance Specialist

Project Manager

• Lead end-to-end delivery of strategic transformation initiatives
• Ensure projects are delivered on time, within scope, budget, and quality expectations
• Develop and manage integrated project plans, milestones, dependencies, resource requirements, and delivery roadmaps
• Establish and maintain project governance, including risk, issue, dependency, and decision management
• Prepare executive presentations, steering committee materials, status reports, and leadership updates
• Translate complex information into actionable insights
• Build relationships across business and technology teams to drive stakeholder alignment
• Facilitate decision-making and support change adoption
• Manage project budgets, forecasts, and benefit realization activities
• Identify and mitigate delivery risks proactively
• Partner with senior leaders, business stakeholders, and project teams to deliver measurable outcomes
• Strengthen governance, change adoption, and organizational effectiveness