Manulife

Underwriter

• Own end-to-end delivery of assigned AI underwriting initiatives from planning and backlog readiness through deployment, adoption, and value realization
• Translate prioritized initiatives into work packages, scope, tasks, sequencing, and timelines
• Lead day-to-day execution of data scientists and cross-functional squad members
• Identify risks, remove blockers, and resolve delivery issues
• Establish sprint planning, backlog management, quality controls, and performance reviews
• Apply life insurance underwriting expertise to guide solution design and prioritize opportunities
• Convert Solutioning priorities into execution-ready plans
• Execute approved priorities within intake and governance frameworks
• Lead delivery of the underwriting AI portfolio through planning, build, validation, deployment, adoption, and outcome measurement
• Partner with underwriting leaders on AI-enabled operational modernization, change, training, communications, and process updates
• Translate underwriting challenges into data-driven and AI-enabled solutions with data scientists, engineers, and business stakeholders
• Standardize and reuse underwriting data, models, components, controls, and delivery patterns
• Orchestrate delivery across underwriting, actuarial, product, distribution, data science, engineering, risk, compliance, technology, architecture, and shared services
• Maintain dependency plans and resolve or escalate constraints
• Maintain integrated portfolio views aligned to priorities, OKRs, strategy, dependencies, milestones, capacity, risks, and outcomes
• Coordinate cross-portfolio dependencies and execution trade-offs
• Manage project controls, risk management, performance reporting, escalation, and corrective actions
• Own resource and financial planning for the approved delivery portfolio
• Monitor actual and forecast spend, explain variances, and identify resource or funding constraints
• Provide budget updates and cost estimates
• Operate within delivery governance, risk, compliance, architecture, and responsible AI frameworks
• Provide delivery estimates, dependency assessments, resource requirements, acceptance criteria, and technical feasibility input
• Report on progress, milestones, capacity, financial performance, risks, dependencies, outcomes, and leadership actions
• Ensure initiatives have KPIs, baselines, target outcomes, accountable owners, and measurement approaches
• Track delivery, adoption, operational, customer, risk, and financial measures
• Measure and report underwriting outcomes including throughput, cycle times, costs, straight-through processing, consistency, and advisor experience
• Coach cross-functional teams and strengthen delivery practices

Director, AI Delivery Squad Lead, Underwriting

Technical Program Manager

• Lead strategic initiatives delivering integrated technology solutions across John Hancock Insurance
• Shape complex, high-impact programs spanning product enablement, distribution, policy administration, servicing, and operations
• Partner with business initiative owners, product owners, and technology leaders to align capabilities, capacity, and investment with commitments
• Translate business, product, regulatory, and customer needs into coordinated development, testing, implementation, and business-readiness plans
• Ensure delivery on schedule, within budget, and with strong risk management
• Oversee the full SDLC from initiation and delivery through implementation, stabilization, and post-launch support
• Manage technology delivery activities including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation
• Apply software engineering and technology expertise to implement technology strategies and ensure effective software delivery
• Provide cross-functional leadership and align product architecture with IT organization service areas
• Identify and mitigate technical risks affecting project success
• Work with business initiative leads to build schedules, milestones, goals, and scope aligned with technology components, solutions, feasibility, and delivery
• Foster innovation, collaboration, alignment, and productivity across teams
• Manage complex releases involving product, rate, assumption, and effective-date-driven changes
• Coordinate business readiness and producer communications

Technical Program Manager – Strategic Initiatives

Full-stack Engineer

• Design, develop, and enhance Virtual Assistant and conversational AI solutions supporting customer servicing experiences
• Develop scalable applications and APIs using C#, .NET Core, ASP.NET, REST services, and microservices architecture
• Build and maintain responsive user interfaces using modern front-end technologies such as React
• Design and deploy cloud-native solutions leveraging Microsoft Azure services
• Collaborate with product owners, architects, UX designers, and engineering teams
• Implement CI/CD pipelines, automated testing, DevSecOps practices, and application monitoring
• Produce technical documentation, integration specifications, and solution designs
• Contribute to engineering best practices

Full-Stack Software Engineer

• Evaluate applications of the highest financial impact and complexity
• Analyze underwriting decisions while maintaining overall underwriting policies
• Identify and provide solutions to workflow and systems problems
• Negotiate and manage time and resources to meet deadlines and service times
• Provide training and act as an information resource for junior underwriters
• Process audits, formal appeal reviews and contestable claim reviews
• Audit applications for compliance with established underwriting guidelines and policies
• Audit medical record summaries for guideline compliance
• Assist management with research projects related to risk assessment
• Process formal underwriting appeals and complaints
• Review underwriting fraud referrals and assist with book of business reviews
• Review contestable claims for potential misrepresentation during underwriting
• Manage the underwriting process for the most complex cases
• Serve as a subject matter expert for junior colleagues and management
• Assist management with staff training and consultations
• Maintain relationships within a self-directed team environment
• Project a professional image and serve as an example to junior staff

Senior Underwriting Consultant

Analyst

• Create, maintain, and govern knowledge articles, procedures, job aids, communications, and other resources used by Contact Center Professionals
• Leverage AI-enabled tools and technologies to enhance content creation, maintenance, and knowledge delivery
• Partner with SMEs and stakeholders to gather, validate, and document customer servicing information
• Assess impacts of product updates, process changes, regulatory requirements, and business initiatives on knowledge content
• Translate complex business information into clear, concise, and actionable guidance
• Support implementation of new products, systems, and operational initiatives through knowledge management practices
• Ensure knowledge assets remain accurate, compliant, current, and aligned with governance standards
• Identify knowledge gaps and opportunities to improve content quality, usability, and accessibility
• Represent Knowledge Management on medium to large-scale projects and initiatives
• Collaborate with Operations, Product, Claims, Risk, Compliance, Training, Marketing, Business Consultants, and Project Teams
• Use operational insights and employee feedback to drive continuous improvement
• Serve as a trusted Knowledge Management resource for assigned lines of business
• Manage multiple priorities in a fast-paced environment

Process Design Analyst – 6-month Short-Term Assignment

Customer Support

• Provide customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat
• Handle high volumes of customer inquiries and analyze problems to provide detailed, proactive solutions
• Use technology and software systems to accurately record customer interactions
• Demonstrate emotional intelligence and understanding to build positive relationships with customers and advisors
• Stay current on products, services, and industry regulations
• Support customers' financial and health goals with accurate information
• Collaborate with team members and other departments to resolve complex customer issues
• Seek support when required
• Deliver trusted, professional, and reliable service to John Hancock customers
• Strengthen customer satisfaction, loyalty, and the perception of John Hancock in the marketplace

Customer Service Representative

• Lead the design, management, and continuous improvement of internal reporting frameworks, governance routines, and executive-level operating rhythms
• Partner with technology, business, functional, and executive leaders to align priorities, surface risks and dependencies, and support timely decision-making
• Prepare and deliver executive-ready updates, governance materials, performance insights, and leadership reporting
• Drive cross-functional program governance through accountability, cadence, escalation paths, and follow-through mechanisms
• Identify opportunities to strengthen delivery discipline, improve reporting quality, simplify governance processes, and build scalable ways of working

Lead Technical Program Manager

• Design, develop, and maintain APIs and integration solutions using MuleSoft Anypoint Platform and API-led connectivity principles
• Build and support cloud-native integration services using Azure technologies, including AKS, Azure Functions, Azure Data Factory, and Azure Key Vault
• Implement and enhance CI/CD pipelines, Infrastructure as Code, automation, and DevOps practices
• Collaborate with architects, product owners, and engineering teams on scalable, secure, high-performing enterprise solutions
• Troubleshoot and optimize integration performance, reliability, observability, and operational support processes
• Conduct code reviews and promote engineering best practices
• Mentor junior team members
• Influence technical direction and shape integration architecture

Senior Mulesoft Software Engineer

Sales

• Identify and develop strategy synergy between training, sales, and marketing for future-focused growth
• Explore emerging learning, performance, and enablement practices, technologies, and approaches
• Evaluate, pilot, and apply AI-enabled tools and performance support solutions
• Collect and integrate sales, marketing, and training data into robust summaries
• Build capability strategies aligned with future workforce, customer, industry, and business needs
• Oversee audience learning journeys and career pathways with L&D Managers
• Facilitate learning experiences, workshops, and strategic sessions for sales audiences
• Design, write, edit, test, and implement consistent training solutions for adult learners across multiple businesses
• Build stakeholder relationships and anticipate needs across multiple businesses
• Gather feedback and continuously improve training and development services
• Evaluate capability initiatives using performance data, learner insights, business metrics, and stakeholder feedback
• Conduct needs analysis, recommend learning and non-learning solutions, and measure business impact
• Manage concurrent complex design projects end to end, including communication plans and workback schedules
• Foster collaboration, innovation, and knowledge sharing across teams
• Map readiness paths and implement change management tools where required

Strategic Sales Capability Consultant

• Design, develop, and maintain APIs and integration solutions using MuleSoft Anypoint Platform and API-led connectivity principles
• Build and support cloud-native integration services leveraging Azure technologies, including AKS, Azure Functions, Azure Data Factory, and Azure Key Vault
• Implement and enhance CI/CD pipelines, Infrastructure as Code, automation, and DevOps practices
• Collaborate with architects, product owners, and engineering teams to deliver scalable, secure, and high-performing enterprise solutions
• Troubleshoot and optimize integration performance, reliability, observability, and operational support processes
• Conduct code reviews and promote engineering best practices
• Mentor junior team members and foster technical excellence and continuous improvement
• Influence technical direction and shape integration architecture

• Align learning, capability, and performance strategies with business growth priorities and customer experience outcomes
• Collaborate with Sales, Marketing, and key stakeholders
• Lead cross-functional capability-building initiatives
• Conduct needs analysis and performance consulting
• Apply emerging learning practices, technologies, and AI-enabled solutions
• Identify and develop strategy synergies between training, sales, and marketing
• Explore emerging learning, performance, and enablement practices
• Evaluate, pilot, and apply emerging technologies and performance support solutions
• Collect and integrate sales, marketing, and training data into robust summaries
• Build capability strategies aligned with future workforce, customer, and industry needs
• Oversee audience learning journeys and career pathways with L&D Managers
• Facilitate learning experiences, workshops, and strategic sessions
• Design, write, edit, test, and deliver training solutions for adult learners across multiple businesses
• Build stakeholder relationships and gather client feedback
• Measure capability initiative impact and ROI using performance data, learner insights, business metrics, and stakeholder feedback
• Complete consultation cycles by identifying gaps, recommending learning and non-learning solutions, and measuring business impact
• Manage concurrent complex design projects end to end, including communication plans and workback schedules
• Support collaboration, innovation, change management, and readiness roadmaps across multiple businesses

Client Services Representative

• Own the end-to-end client benefits administration experience within an assigned portfolio
• Ensure alignment with client expectations and business goals
• Act as the primary point of contact for service-related matters
• Build relationships with internal stakeholders and assigned clients
• Monitor client-specific milestones
• Lead initiatives to improve efficiency, quality, and client satisfaction
• Act as a project manager across product, operations, payroll, and technology teams
• Support service enhancements and innovation
• Lead incident management and resolution efforts
• Handle escalated requests and ensure timely communication with stakeholders and clients
• Assist with procedure development
• Stay informed on product enhancements
• Champion continuous improvement and operational excellence

Client Service Specialist

Business Analyst

• Elicit, analyze, document, and validate business requirements, objectives, and outcomes with stakeholders
• Translate business needs into functional requirements, user stories, process flows, and business rules
• Analyze business processes and identify process improvements, operational efficiencies, and enhanced customer experiences
• Assess business problems and recommend practical solutions aligned with strategic objectives
• Develop and maintain requirements documents, workflows, process maps, use cases, and functional specifications
• Document current-state and future-state processes for change initiatives and system enhancements
• Identify impacts of proposed changes across people, processes, policies, systems, and reporting
• Support development and implementation of new processes, products, and business capabilities
• Facilitate requirements workshops, discovery sessions, and stakeholder interviews
• Define business acceptance criteria and success measures
• Support business readiness, procedures, and operational documentation
• Identify risks, dependencies, assumptions, and opportunities throughout the project lifecycle
• Monitor implemented solutions to ensure business objectives and expected benefits are achieved
• Communicate with business management and partners across IT, Operations, Product & Marketing, Sales & Distribution, Compliance, Risk, and other teams
• Prepare documentation, recommendations, presentations, and status updates
• Facilitate alignment, issue resolution, and informed decision-making
• Partner with Product Owners, Project Managers, Business Analysts, QA, and technology teams
• Support UAT plans, test scenarios, business validation, change management, training, and implementation activities
• Act as liaison between business and technical teams throughout delivery

Senior Business Analyst

Sales Operations Manager

• Coordinate email campaign distribution for leaders and wholesalers, track results, and prepare performance updates
• Process and track vendor invoices for accurate and timely payment
• Monitor applicable budgets and provide regular updates to wholesalers and sales leaders
• Plan and deliver in-person and virtual advisor events, educational programs, promotional activities, and internal meetings
• Administer the continuing education credit process, including program submission, approval, participant reporting, and certificate delivery
• Prepare ad hoc reports using Salesforce and Microsoft Power BI and provide data analysis and insights
• Maintain accurate advisor assignments in Salesforce and coordinate assignment of unassigned advisors
• Support adoption of new sales tools and technologies through guidance, training, and troubleshooting
• Support leadership with national sales initiatives and special projects
• Coordinate employee onboarding and offboarding, including system access, equipment, documentation, and related administration
• Occasional travel for training, meetings, and events

Sales Enablement Coordinator

Chief Operating Officer

• Lead Bermuda operations supporting Manulife Global High Net Worth, including customer onboarding, new business processing, client due diligence, claims, and policy servicing
• Translate strategic objectives into operational priorities and drive execution against growth, customer, financial, and operational goals
• Partner with global executive leaders and stakeholders to align operational strategies and support expansion and profitability
• Lead strategic initiatives, transformation programs, and enterprise projects
• Champion a customer- and broker-centric culture
• Build relationships with international brokers, distributors, and strategic partners
• Improve customer and distributor journeys through service innovation, process optimization, and operational excellence
• Improve customer satisfaction and Net Promoter Score outcomes
• Oversee policy issuance, in-force servicing, billing and payments, claims support, illustrations, and regulatory data management
• Scale operational and technology capabilities while maintaining high-touch service and disciplined controls
• Ensure compliance with regulatory requirements, corporate policies, and service standards across multiple jurisdictions
• Establish governance, risk management, business continuity, and operational resilience frameworks
• Lead transformation initiatives improving customer experience, productivity, scalability, and operational effectiveness
• Drive automation, digitization, and adoption of Artificial Intelligence and Generative AI
• Design scalable operating models balancing growth, service, efficiency, compliance, and risk management
• Foster continuous improvement, innovation, and data-driven decision-making
• Lead and develop diverse operational leaders and professionals
• Build capability through talent development, coaching, succession planning, and leadership pipeline management
• Inspire and engage employees through performance management, career development, and recognition
• Model inclusive leadership behaviors

Director, AI Delivery Squad Lead, Underwriting

Technical Program Manager – Strategic Initiatives

Full-Stack Software Engineer

Senior Underwriting Consultant

Process Design Analyst – 6-month Short-Term Assignment

Customer Service Representative

Lead Technical Program Manager

Senior Mulesoft Software Engineer

Strategic Sales Capability Consultant

Senior Mulesoft Software Engineer

Strategic Sales Capability Consultant

Client Service Specialist

Senior Business Analyst

Sales Enablement Coordinator

Chief Operations Officer