Manulife

Insurance

• Provide case consultation, sales, product and marketing support to selected advisors and intermediaries
• Drive sales of individual life and living benefits insurance
• Partner with other wholesalers and insurance product and marketing contacts to develop and grow the business
• Identify opportunities and activities to generate profitable business growth
• Develop and execute 90-day and annual business development plans
• Develop and implement marketing support and new sales ideas for advisors
• Manage relationships with key advisors and intermediaries
• Provide product training, case consultation, joint field work, sales proposal design and point-of-sale assistance
• Develop working relationships with Manulife field partners
• Maintain face-to-face contact with regional advisors and record activities in the contact management system
• Conduct sales meetings and seminars to train advisors on Manulife products, services and approved sales concepts
• Assist advisors in developing sales opportunities with their client base
• Resolve problem situations involving intermediaries and individuals in the region
• Share best practices, sales, marketing and business-development ideas with peers and advisors
• Represent and promote Manulife in the local financial community
• Perform front-line business risk management through compliance and company-policy implementation and supervision of sales-related activities

External Wholesaler – Canada Insurance

Business Development Rep

• Promote and educate mortgage brokers on Manulife Bank solutions
• Manage and deepen existing mortgage broker relationships
• Prospect for new mortgage broker relationships
• Conduct targeted call campaigns, virtual meetings, and professional telephone and email sales activities
• Develop, maintain, and expand internal and external relationships within a specified geographic territory
• Present Manulife Bank’s selling strategy through the sales education series
• Work with External Business Development Managers to identify candidates for the educational program
• Provide knowledge checks toward master status
• Develop, host, and present virtual meetings for assigned brokers
• Support brokers from pre-application through funding
• Support and manage National Desks to solicit mortgage deals
• Manage funding ratios with brokers in the portfolio
• Process referred and existing broker client deals
• Manage broker transitions to external BDMs after completion of education and achievement of volume or funded-deal targets
• Manage brokers transitioning back to internal support when they fall below external BDM thresholds
• Analyze broker production to identify relationships for termination
• Collaborate with Compliance, Client Services, Marketing, Events, Product, and other internal partners
• Organize daily tasks to achieve productivity metrics and support brokers and the sales region
• Leverage technology to create efficiencies within the territory and sales team

Business Development Manager – Broker Sales

Manager

• Manage timberland assets in New Hampshire and Maine, focusing primarily on northern hardwood forest management
• Maintain service-oriented relationships with MIMT and MIMFM personnel and uphold client fiduciary obligations
• Follow stewardship policies and practices for water quality, soils, invasive species, and SFI/FSC certification compliance
• Maintain and strengthen relationships with contractors, timber market personnel, recreation groups, conservation organizations, communities, Indigenous communities, elected officials, adjacent landowners, and government representatives
• Lead stakeholder engagement and community outreach efforts
• Support budgeting and planning for forest management activities
• Represent MIMFM to public, industry, peers, associations, and regulatory entities
• Lead and supervise area employees and consulting personnel
• Oversee safety procedures for personnel, contractors, and property assets
• Direct timber harvesting operations, including planning, harvest layout, contract administration, timber security, quality inspections, and reporting
• Market timber products and manage delivery logistics, harvest volumes, timber specifications, and market opportunities
• Prescribe, schedule, and implement silvicultural operations
• Plan and oversee road building and road maintenance
• Maintain conservation easement compliance, annual operating plans, monitoring meetings, and recreational trail use agreements
• Address trespass, encroachments, illegal activities, and environmental issues
• Oversee consultant field activities
• Seek eligible non-timber income opportunities
• Lead communications relating to stakeholder engagement, community relations, public affairs, media inquiries, and forest management
• Report operational status, markets, stewardship activities, risks, safety, budgets, and property highlights
• Participate in acquisitions, land sales, special projects, and company strategies
• Plan and lead property tours for clients, stakeholders, and MFM peers

Area Manager

• Manage a portfolio of technology and cybersecurity standards, ensuring clear ownership and lifecycle governance
• Lead end-to-end processes for standards development, approval, and refresh
• Establish structured workflows, templates, and governance routines
• Monitor initiative progress and drive continuous process improvements, including automation and efficiency gains
• Support oversight activities across technology and cyber domains
• Provide effective challenge to risk assessments and control documentation
• Monitor issues, exceptions, and corrective action plans
• Support thematic reviews and standards alignment work
• Lead cross-functional initiatives with clear scope and timelines
• Establish and maintain plans and trackers to manage portfolio execution
• Facilitate governance forums and working groups
• Ensure alignment with frameworks and governance expectations
• Drive adoption of governance processes and continuous improvement initiatives
• Develop reporting and dashboards on portfolio and risk status
• Establish and maintain documentation and guidance materials
• Improve consistency, transparency, and quality across governance
• Collaborate with cross-functional stakeholders to ensure alignment
• Communicate clearly and concisely with stakeholders
• Build strong working relationships across Line 1 and Line 2 teams

Manager, Technology and Cyber Risk

Business Operations

• Process and manage financial and non-financial transactions supporting Canadian Group Benefits
• Process and analyze transactions according to Business Unit Service Level Agreements
• Master Business Unit policies governing handled transactions
• Report system issues that may affect operational performance
• Perform other duties assigned by Operations Management

Senior Business Process Associate

Accounting Manager

• Perform timely and accurate account reconciliations
• Investigate variances and clear positive and negative positions across fund accounts
• Monitor fund activities and process accounting-related transactions, including transfer-in-kind bookings, trade clearing, tax revisions, and cash management reconciliation setup
• Support mutual fund events such as fund launches, liquidations, mergers, seed capital repatriations, and plan conversions
• Review operational reports, analyze large volumes of data, identify exceptions, and summarize findings and recommendations for management
• Partner with operations teams and other business units to address operational issues and implement process improvements that prevent discrepancies
• Support the accuracy and integrity of accounting and reconciliation processes for the US Retirement and Investment Operations business

Accounting Specialist

• Manage timberland assets in New Hampshire and Maine, focusing primarily on northern hardwood forest management
• Maintain service-oriented relationships with MIMT and MIMFM personnel and fulfill client fiduciary obligations
• Follow stewardship policies and practices for water quality, soils, invasive species, and SFI/FSC certification compliance
• Maintain relationships with contractors, timber market personnel, recreation groups, conservation organizations, communities, Indigenous communities, elected officials, adjacent landowners, and government representatives
• Lead stakeholder engagement and community outreach within the management area
• Support budgeting and planning for forest management activities
• Represent MIMFM to public, industry, peers, associations, and regulatory entities
• Lead and supervise area employees and consulting personnel
• Oversee safety procedures for personnel, contractors, and property assets
• Direct timber harvesting operations, including planning, harvest layout, contract administration, timber security, inspections, and reporting
• Market timber products and manage delivery logistics; explore new markets and specifications
• Manage harvest volumes and silvicultural prescriptions for conservation easement and carbon project compliance
• Prescribe, schedule, and implement silvicultural operations
• Plan and oversee road building and maintenance and maintain relations with Township and County Road Commissioners
• Maintain conservation easement compliance, annual operating plans, monitoring meetings, stakeholder meetings, and recreational trail use agreements
• Address trespass, encroachments, illegal activities, and environmental issues
• Oversee consultant field activities
• Seek eligible non-timber income opportunities
• Lead communications related to stakeholder engagement, community relations, public affairs, media inquiries, and forest management
• Report operational status, markets, stewardship activities, and risks through weekly, monthly, quarterly, and annual reports
• Participate in special projects, acquisitions, and land sales
• Plan and lead property tours for clients, stakeholders, and MFM peers

General

• Manage timberland assets in New Hampshire, focusing on northern hardwood forests and additionally spruce, fir, and mixed cover types
• Collaborate closely with the Area Manager while supporting the same client portfolio of natural asset investments
• Develop service-oriented relationships with MIMT and MIMFM personnel and maintain client fiduciary obligations
• Follow stewardship practices for water quality, soils, invasive species, and SFI/FSC certification compliance
• Oversee and implement safety procedures for personnel, contractors, and property assets
• Assist with area operations management, including planning, budgeting, GIS updates, and quarterly property reports
• Administer harvesting operations, including harvest planning, field inspection, timber cruising, timber merchandising, scheduling, bid analysis, contracting, and security inspections
• Assist in marketing wood products and exploring new market opportunities
• Assist with road building and maintenance oversight
• Ensure compliance with federal, state, and local laws and conservation easements
• Assist with annual operating plans and year-end stakeholder reporting
• Attend conservation easement stakeholder meetings
• Assist with recreational trail use agreements
• Manage harvest volumes and silvicultural prescriptions while maintaining conservation easement and carbon project compliance
• Support resolution of trespass, encroachment, illegal activities, and environmental issues
• Utilize and oversee consultants for field tasks
• Seek non-timber income opportunities and assist with cabin license program oversight
• Assist with wood flow and wood delivery agreement fulfillment
• Report operational status, markets, stewardship, risks, safety, budgets, and casualty losses
• Assist with planning and leading property tours

Forester

Implementation Specialist

• Support Distribution partners in acquiring new business, including finalist presentations and implementation meetings
• Serve as the primary client contact during new issue implementation phases
• Manage client relationships and ensure implementation needs, expectations, and timelines are met
• Coordinate and facilitate client and internal project team meetings
• Maintain action items and meeting minutes
• Delegate, negotiate, and follow up on implementation tasks across internal departments
• Track and report project status and escalate significant barriers or issues to senior management
• Support project teams and help resolve issues
• Provide expertise on Manulife’s digital experience for group pension clients across web, mobile, and voice channels
• Drive adoption of digital tools among plan members
• Support presale and finalist processes
• Obtain plan details, clarify requirements, and establish task delivery dates
• Recommend plan design, service options, technology solutions, and administration needs
• Provide direction and solutions regarding plan setup, eligibility, contractual, and administrative information
• Apply legislative and privacy guidelines to assist clients
• Create and modify implementation schedules
• Manage implementation projects, tasks, timelines, resources, and roadblocks
• Obtain approvals for increased scope and costs and communicate impacts to clients and project teams
• Track customization costs and ensure clients are billed when costs exceed approved allowances

Bilingual Implementation Specialist

Product Manager

• Lead and prioritize critical fraud initiatives to deliver business value
• Drive product strategy, roadmap, and delivery for Fraud, Waste & Abuse capabilities
• Own and prioritize the product backlog, including epics, stories, and themes aligned to strategy
• Represent the voice of the customer by incorporating user research and feedback into product decisions
• Partner with agile teams, Scrum Leads, and cross-functional stakeholders to deliver prioritized features
• Use KPIs, experiments, and data analysis to measure performance and guide product direction
• Collaborate with Engineering, Design, and leadership to identify pain points and accelerate value delivery
• Oversee release planning, remove roadblocks, and continuously improve through learning and adaptation

Product Owner, Fraud, Waste & Abuse

• Conduct information security risk assessments of new and existing vendors
• Review IT controls, AI governance controls, business continuity/disaster recovery controls and subcontractors
• Assist with establishing and completing risk control assessments of vendor information systems and functions
• Provide expert understanding of technical concepts and solutions
• Research and independently investigate new issues and innovations
• Identify problems and propose and execute solutions
• Perform contract reviews with Legal as appropriate
• Collaborate with vendors, partners and internal teams
• Assist with metrics creation and reporting
• Improve processes, adding value and efficiencies
• Perform virtual vendor site visits
• Exercise decision authority over information security risk assessments
• Influence within a team environment

Manager, Vendor Risk Management

Technical Program Manager

• Oversee the Retail Long-Term Care (RLTC) re-rate program
• Perform hands-on work across filing, analysis, build, QA, implementation, and ongoing program operations
• Lead the RLTC Re-Rate team in executing RLTC rounds/waves
• Serve as the subject matter expert for technical questions and capabilities
• Work with various stakeholders and anticipate future issues
• Interact with senior leaders and provide SME-level knowledge in meetings and presentations

Senior Technical Program Manager

• Provide case consultation, sales, product, and marketing support to select advisors and intermediaries
• Drive sales of individual life and living benefits insurance
• Partner with wholesalers and insurance product and marketing contacts to develop and grow regional business
• Identify opportunities and activities to generate profitable business growth
• Develop and execute 90-day and annual business development plans
• Develop and implement marketing support and new sales strategies for advisors
• Manage relationships with key advisors and intermediaries through product training, case consultation, joint field work, sales proposal design, and point-of-sale assistance
• Develop professional working relationships with Manulife field partners
• Maintain face-to-face contact with regional advisors and record daily activities in the contact management system
• Conduct sales meetings and seminars to train advisors on Manulife products, services, and approved sales concepts
• Assist advisors in developing sales opportunities with their clients
• Resolve problem situations involving intermediaries and individuals in the region
• Develop and share sales, marketing, business development ideas, and best practices
• Represent and promote Manulife in the local financial community and build relationships with advisors and industry associations
• Perform frontline business risk management through compliance and company-policy support and implementation

Analyst

• Complete independent, objective Quality Assurance reviews of mortgage and loan credit transactions
• Provide reasonable assurance that Manulife Bank credit risk policies, procedures, and regulatory guidelines are followed
• Conduct annual reviews of a portfolio of Specialized Lending loans
• Gather and evaluate insurance and Bank documentation
• Review loans using established review methodologies and identify actual and potential loan issues early
• Highlight and action non-compliant loans according to file escalation processes
• Request, follow up on, review, and evaluate documentation for Level 1 or Level 2 annual reviews
• Complete loan reviews in a timely, efficient, and professional manner
• Track, document, and update assigned, completed, and in-process reviews
• Meet monthly completion targets for Quick and Full annual reviews
• Complete loan withdrawal requests and updates/requests to Credit Risk Management
• Respond to other customer enquiries in a timely manner
• Build professional relationships and collaborate with Account Management, Sales, Account Support, and Credit Risk Management

Credit Risk Review Analyst

• Develop, monitor, and implement innovative, goal-oriented, return-to-work-focused rehabilitation strategies for plan members
• Develop positive relationships through frequent communication and collaboration with plan sponsors, plan members, treatment providers, and internal partners
• Drive cases toward successful return to work or job-resolution readiness
• Manage vendors and budgets to ensure effective and efficient treatments are available to plan members
• Complete daily administrative tasks, including responding to emails and telephone calls in a timely manner
• Demonstrate resiliency, emotional intelligence, and compassion when listening and communicating with plan members, including delivering difficult messages

External Wholesaler – Canada Insurance

Business Development Manager – Broker Sales

Area Manager

Manager, Technology and Cyber Risk

Senior Business Process Associate

Accounting Specialist

Area Manager

Forester

Bilingual Implementation Specialist

Product Owner, Fraud, Waste & Abuse

Manager, Vendor Risk Management

Senior Technical Program Manager

External Wholesaler – Canada Insurance

Credit Risk Review Analyst

Functional Rehabilitation Specialist