Manulife

Bilingual

• Input and prepare life and critical illness insurance applications and contracts
• Perform self-checks for accuracy before quality control
• Print, bind, and assemble contracts
• Review and index documents from advisors and clients
• Triage and prioritize shared inbox emails
• Route, follow up on, and resolve inquiries
• Prepare, package, and mail medical information and letters confidentially
• Maintain 98% or better accuracy and productivity using reference tools, job aids, and Excel tracking reports
• Conduct daily research to identify gaps and potential issues
• Manage client service needs and expectations
• Work flexibly and solve problems in a fast-paced environment

Bilingual Associate – New Business

Insurance

• Serve the Quebec territory as an External Insurance Wholesaler
• Proactively handle relationships with key advisors and intermediaries
• Assist with resolving problems involving intermediaries and individuals within the region
• Identify opportunities and activities to generate profitable business growth
• Develop and execute regular business development plans
• Conduct sales meetings and seminars
• Develop and implement strategies providing consultants with marketing support and new sales ideas and concepts
• Maintain agreed-upon face-to-face contact levels with regional advisors
• Record daily activities using the current contact management system
• Represent and promote Manulife in the local financial community
• Develop strong business relationships with advisors and industry associations
• Perform front-line business risk management through awareness, support, and implementation of compliance and company policies with advisors
• Supervise sales-related activities

External Wholesaler, Insurance

• Proactively engage advisors to uncover and support sales opportunities
• Manage daily tasks to meet productivity goals and advisor needs
• Handle case consultations, illustrations, and product training inquiries
• Use data, analytics, and Salesforce to plan and execute 60-day business cycles
• Collaborate across teams to share leads and ideas
• Partner with External Wholesalers to manage a regional sales territory
• Strengthen advisor relationships
• Identify opportunities to grow individual life and living benefits insurance sales

Bilingual Internal Wholesaler

Director

• Develop and execute sales strategies to meet or exceed regional sales targets
• Identify new business opportunities and expand the customer base
• Work with the regional sales team to ensure a positive customer experience
• Build and maintain relationships with key customers, partners, and stakeholders
• Collaborate with other departments to support sales initiatives
• Provide regular reporting on sales performance, market trends, and forecasts
• Drive regional market share growth and customer engagement across Minnesota, Nebraska, North Dakota, and South Dakota

Regional Director

• Develop and execute sales strategies to meet or exceed regional sales targets
• Identify new business opportunities and expand the customer base
• Work with the regional sales team to ensure a positive customer experience
• Build and maintain relationships with key customers, partners, and stakeholders
• Collaborate with other departments to support sales initiatives
• Provide regular reporting on sales performance, market trends, and forecasts
• Drive market-share growth and enhance customer engagement
• Work with a robust team across functional competencies to achieve regional sales targets

QA Automation Engineer

• Build and evolve automated test frameworks for TypeScript/JavaScript frontend and Backend for Frontend layers
• Build automated coverage across functional, integration, regression, end-to-end, performance, accessibility, and reliability testing
• Use exploratory or manual testing where automation provides insufficient coverage or ROI
• Use AI tools to accelerate test authoring and coverage
• Validate REST APIs across BFF and backend service layers, including contracts, authentication flows, error handling, and integration points
• Identify, document, and resolve defects with developers
• Perform root cause analysis on test failures
• Support performance benchmarking, accessibility audits, security reviews, and EN/FR bilingual coverage
• Embed with agile squads from story refinement through release
• Write and refine acceptance criteria in Gherkin format and maintain risk-based test plans with traceable automated coverage
• Participate in code reviews and advocate for testability, quality engineering best practices, and shift-left principles
• Integrate automated tests into CI/CD pipelines, including PR gates, regression gates, and continuous feedback loops
• Support production monitoring and feature flag validation as shift-right practices mature
• Create and manage test data with awareness of masking and environment parity requirements
• Improve test efficiency, coverage, and delivery speed

Quality Engineer – Automation

Financial Planning and Analysis

• Lead financial analysis across product launches, pricing, rationalization evaluations, strategic partnerships, and other product-related initiatives
• Own product-level P&L performance, including 15(c) profitability analysis, governance, and reporting
• Lead product revenue forecasting and margin analysis connecting AUM, flows, market performance, pricing, and expense drivers to earnings outcomes
• Develop performance views distinguishing structural economics from temporary impacts and identify value-creating or value-destroying products, channels, and initiatives
• Partner with Product and Distribution to translate financial results into recommendations, targets, and performance improvement plans
• Lead financial modeling for product launches, including revenue, expense, scale, margin, capital, sensitivity, and break-even analysis
• Assess pricing and fee structures, competitive positioning, client economics, and profitability trade-offs
• Manage product profitability across the full lifecycle from concept and launch through scale, repositioning, closure, or merger
• Support product rationalization through scenario analysis, stranded cost considerations, client impacts, and implementation economics
• Establish decision frameworks and monitoring for product economics
• Evaluate new initiatives and prepare decision-ready business cases
• Lead financial assessments of seed capital needs and capital usage
• Provide business case support for strategic partnerships
• Track approved initiatives against business case commitments and recommend corrective action
• Serve as the primary finance partner to Product and influence decisions without direct authority
• Lead marketing support planning and forecasting and evaluate investment effectiveness
• Prepare concise narratives, recommendations, and decision materials for executives and the Board
• Lead cross-functional analyses and projects with Product, Distribution, Marketing, Investments, Operations, Risk, Legal, Tax, and Finance teams
• Develop team capability through coaching, clear priorities, quality standards, and continuous improvement of product finance models, data, governance, and processes

Director, Product Finance

Actuary

• Lead critical tax valuation deliverables
• Contribute to key regulatory submissions
• Collaborate across Finance, Tax, Legal, and Actuarial teams
• Own tax reserve deliverables, including tax basis change memos, spreadable tax basis changes, E&Y tax questionnaires, and tax accounting treatment deliverables
• Provide expert guidance on complex tax and actuarial valuation issues
• Prepare technical responses to regulatory, audit, and IRS inquiries
• Analyze consolidated NAIC financial results for US legal entities and provide analysis and commentary on earnings and reserves
• Present US NAIC legal-entity financial results to senior management
• Lead planning, coordination, preparation, and review of NAIC actuarial financial reporting, including AAT results and AOMs
• Oversee actuarial filings across US legal entities and product lines
• Author and review sections covering liabilities, valuation assumptions, asset adequacy analysis, and reinsurance arrangements
• Ensure compliance with statutory requirements, valuation standards, and regulatory guidance
• Research actuarial and accounting questions and propose solutions
• Conduct valuation reviews of assumptions and methodology and other assigned projects
• Partner with AI and digital innovation teams to modernize valuation processes
• Maintain materiality threshold and quarterly guidance documents
• Collaborate with AI champions to modernize current tools

Director, Actuary – US NAIC and Tax Valuation

Platform Engineer

• Drive adoption of the Power Platform according to Microsoft best practices and security standards
• Engage with business segments to define and design AI agents using Copilot Studio
• Train and educate global teams in Power Platform development and security best practices through workshops
• Guide architects and developers on Power Platform architecture design principles during business projects
• Review current designs, objectives and technologies and propose modifications aligned with Power Platform principles
• Work with Segment and Enterprise architects to create repeatable patterns for standard integrations and configurations
• Collaborate with the Enterprise Technology Services Power Platform team on projects
• Help deliver a capable, well-governed and compliant Power Platform service at Manulife

Lead Power Platform Solutions Engineer

Risk

• Assist the Head of Risk for GWAM’s North America Retail and Operations lines in implementing and executing an effective risk governance management program
• Oversee operational risk mitigation activities across business and functions
• Collect business information for reporting to risk committees, management, executive teams, regulators and the board of directors
• Review and analyze risk data to assess business and functional risk exposure
• Support creation and delivery of metrics and reports for risk and business needs
• Track and analyze mitigation and oversight activities with the Risk Officer and team
• Review operational risk events and track subsequent corrective actions
• Support oversight and challenge activities across risk and control assessments, operational risk events, change risk, third-party risk, business continuity and key indicators
• Coordinate with GWAM Risk teams on corporate risk program reporting and analysis
• Build relationships with risk team members to ensure timely, accurate and efficient management reporting
• Contribute to Risk Management initiatives and projects
• Support development of a strong risk culture and reinforce accountability and transparency
• Handle ad-hoc requests and inquiries
• Utilize artificial intelligence and other tools to strengthen work results

Manager, Operational Risk

General

• Collaborate with the Member Services team and other business areas to identify opportunities to improve workflows, processes, and operational outcomes
• Research, analyze, and document business issues related to workflow procedures, operational processes, trend data, risks, and emerging business challenges
• Lead strategic and tactical initiatives, ensuring operational benefits are defined, measured, and realized
• Develop and manage integrated initiative plans, including metrics, success criteria, deliverables, priorities, and alignment with leadership objectives
• Analyze data and trends to identify business issues, early risk indicators, and opportunities to improve processes or customer outcomes
• Coordinate efforts across impacted business areas and functions to ensure initiatives are fully integrated
• Communicate and present findings to leadership and stakeholders, including operational impacts, risks, opportunities, and recommended solutions
• Influence partners to support change and adopt improved ways of working
• Lead change within teams by fostering awareness, alignment, and a clear vision for process optimization and experience excellence
• Prioritize and reprioritize initiative deliverables according to business needs, changing priorities, and leadership expectations

Transformation Delivery Specialist

Compliance

• Provide compliance guidance and support to assigned business units, legal entities, products, services, or strategic initiatives
• Partner with business stakeholders to identify regulatory risks and develop practical, risk-based solutions
• Support new product, process, technology, and business initiatives by identifying and addressing applicable compliance requirements
• Serve as a compliance resource for customer complaints, issue management, due diligence activities, trade errors, supervisory matters, and other regulatory concerns
• Support administration and enhancement of the compliance program, policies, procedures, and controls
• Assist with compliance monitoring, testing, and risk assessment activities
• Monitor regulatory and industry developments and evaluate their impact on business operations, policies, and procedures
• Support employee training, certifications, disclosures, and related compliance obligations
• Assist with compliance reporting and management information for governance committees, senior management, and stakeholders
• Support regulatory examinations, audits, inquiries, and internal reviews, including coordinating responses and tracking remediation
• Maintain documentation demonstrating compliance with applicable regulatory requirements
• Partner with Legal, Risk Management, Audit, Operations, Technology, Marketing, Product, and other business functions
• Participate in enterprise, segment, or departmental compliance initiatives and projects

Senior Compliance Manager

Full-stack Engineer

• Design, develop, test, and maintain enterprise-scale applications across the full software development lifecycle
• Build user experiences using React and scalable backend services using Java, Spring Boot, and microservices
• Develop and enhance cloud-native applications running on Azure and Kubernetes (AKS)
• Collaborate with business stakeholders, architects, and engineering teams to implement high-impact solutions
• Lead technical discussions, design reviews, and architecture decisions
• Create APIs, database designs, and server-side components for mission-critical investment applications
• Troubleshoot complex technical issues and improve system performance, scalability, and reliability
• Apply CI/CD, DevSecOps, automation, testing, and semantic versioning practices
• Mentor team members through code reviews, technical guidance, and best practices
• Support investment technology platforms used across Equities, Fixed Income, Commercial Real Estate, Credit Default Swaps, and Reinsurance

Senior Full-Stack Software Engineer

Operations

• Provide technical guidance and analytical support for silvicultural practices, operational performance, treatment effectiveness, and problem resolution
• Translate business objectives into analyses, recommendations, decision-support tools, and implementation plans
• Evaluate silvicultural investments, operational alternatives, and emerging technologies using financial and operational analysis
• Use GIS, forest information systems, inventory data, growth and yield models, and other analytical tools to improve decision-making and operational performance
• Identify, evaluate, and support deployment of innovative forest management practices and technologies
• Support procurement and RFP activities for seedlings, fertilizer, pesticides, application services, and other key inputs
• Assist with supplier and contractor evaluation, performance monitoring, negotiations, and risk management
• Coordinate research cooperative participation, including work plans, trials, data collection, and operational implementation of findings
• Support forest genetics, reforestation, vegetation management, forest nutrition, and related technical programs
• Provide analytical support for forest resource planning, harvest planning, timber marketing, and financial performance assessment
• Support acquisitions, dispositions, due diligence, investment analysis, and strategic business initiatives
• Contribute to certification, regulatory, and company-policy compliance while supporting responsible forest stewardship
• Promote safety, operational excellence, accountability, and continuous improvement
• Develop analyses, dashboards, presentations, technical guidance, procedures, and training materials
• Lead and coordinate cross-functional projects, managing schedules, deliverables, risks, and stakeholder communications
• Build collaborative relationships across North America and support operational teams
• Represent the company through industry associations, committees, and research partnerships
• Complete special projects and other assigned responsibilities

Senior Analyst, Silviculture and Forest Operations

• Manage timberland assets in New Hampshire, focusing on northern hardwood forest management and also spruce, fir, and mixed cover types
• Develop and maintain service-oriented relationships with MIMT and MIMFM personnel and maintain client fiduciary obligations
• Follow stewardship policies and practices for water quality, soils, invasive species, and SFI/FSC certification compliance
• Oversee and implement safety procedures for area personnel, contractors, and property assets
• Assist with area operations planning, budgeting, GIS updates, and quarterly property reports
• Administer harvesting operations, including harvest planning, field inspection, timber cruising, timber merchandising, scheduling, bid analysis, contracting, and security inspections
• Assist in marketing wood products and exploring new market opportunities
• Assist with road building and road maintenance planning and oversight
• Ensure compliance with federal, state, and local laws and conservation easements
• Assist with annual operating plans and year-end stakeholder reporting
• Attend Conservation Easement stakeholder meetings
• Assist with recreational trail use agreements
• Manage harvest volumes and silvicultural prescriptions while maintaining conservation easement and carbon project compliance
• Support resolution of trespass, encroachment, illegal activities, and environmental issues
• Utilize and oversee consultants performing field tasks
• Seek non-timber income opportunities and assist with cabin license program compliance
• Assist with wood flow and fulfillment of wood delivery agreements
• Provide operational, market, stewardship, risk, safety, budget, and casualty-loss reporting to the Area Manager
• Assist in planning and leading property tours for clients, stakeholders, and MFM peers

Bilingual Associate – New Business

External Wholesaler, Insurance

Bilingual Internal Wholesaler

Regional Director

Regional Director

Quality Engineer – Automation

Director, Product Finance

Director, Actuary – US NAIC and Tax Valuation

Lead Power Platform Solutions Engineer

Manager, Operational Risk

Transformation Delivery Specialist

Senior Compliance Manager

Senior Full-Stack Software Engineer

Senior Analyst, Silviculture and Forest Operations

Forester