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Posted: 10/21/2026Senior Functional Consultant – D365 CE
MCA ConnectCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and supporting Microsoft Dynamics 365 CE and Power Platform capabilities, with a strong focus on client communication, requirements gathering, and enhancement delivery. Proven ability to manage multiple client environments while ensuring effective documentation, testing, and project management.
Highest-signal resume keywords
Microsoft Dynamics 365 CE ConfigurationDataverse ConfigurationPower Automate ExperienceAgile Delivery PracticesClient Communication Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage functional support and enhancement work for multiple client environments
- Monitor and triage support cases, investigate functional issues, document findings, coordinate next steps, and drive cases through resolution
- Lead requirements and solution-design discussions for post-go-live enhancements
- Configure and support Dynamics 365 CE and Power Platform capabilities, including model-driven apps, Dataverse, forms, dashboards, business rules, business process flows, queues, routing, security roles, and Power Automate workflows
- Support Sales, Customer Service, Field Service, Customer Insights, Power Pages, and related CE/CX capabilities
- Evaluate standard functionality versus configuration or customization and identify risks related to scope, data, security, integrations, adoption, and business process design
- Prepare and maintain functional design documents, process flows, configuration workbooks, user stories, test scripts, training materials, release notes, and knowledge-transfer documentation
- Maintain traceability from client requests and support cases through requirements, design, configuration, testing, approvals, deployment, and closure
- Plan and facilitate functional testing, regression testing, UAT, defect triage, release readiness, deployment validation, and post-release support
- Guide clients through Microsoft release waves and upgrade cycles
- Partner with technical consultants and architects on integrations, data migration, reporting, security, application lifecycle management, and custom extensions
- Lead small projects and enhancement initiatives using Agile delivery practices; manage scope, schedule, budget, risks, dependencies, and deliverables
- Delegate tasks to junior or offshore resources, review deliverables, and support team development
- Build trusted client relationships through responsive communication, practical recommendations, status reporting, and follow-through
- Follow MCA Connect standards and methodologies, optimize utilization, and pursue annual training and certification goals
Requirements
What you’ll need- 5+ years of experience implementing, configuring, or supporting Microsoft Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms
- Demonstrated experience supporting production or post-go-live environments, including case triage, root-cause analysis, enhancement delivery, release support, and client communication
- Hands-on experience configuring Dataverse and model-driven applications, including tables, forms, views, dashboards, business rules, business process flows, security, queues, and routing
- Working knowledge of Power Automate, Power Pages, Microsoft 365 integration, dashboards, reporting, and user security concepts
- Experience gathering requirements and translating business needs into user stories, acceptance criteria, functional designs, configuration decisions, test scenarios, and adoption materials
- Understanding of solution management and application lifecycle management across development, test, and production environments
- Strong troubleshooting, analytical, documentation, facilitation, and client-facing communication skills
- Ability to manage competing priorities across multiple clients, work independently, communicate status and risk clearly, and deliver work on time and within assigned budgets
- Understanding of Agile delivery, backlog refinement, sprint demonstrations, test management, release readiness, training, and change/adoption fundamentals
- Experience building or supporting Canvas Apps and Power Pages solutions with Dataverse as a primary data source
- Experience with Azure DevOps or comparable tools for backlog, test, defect, and release management
- Experience supporting integrations between Dynamics 365 CE and Dynamics 365 Finance & Operations, including familiarity with Dual-write
- Working knowledge of Power BI, Copilot, embedded intelligence, and automation capabilities
- Experience in a consulting or managed services environment supporting multiple clients
- Relevant Microsoft certifications such as PL-200, MB-280, MB-230, MB-240, PL-600, or current role-aligned equivalents are preferred
Benefits
Comp & perks- Bonus structures
- Unlimited Paid Time Off (UPTO)
- 401k Plan with Company Matching Contribution
- Monthly Stipend for Home Office Expenses
- Subsidized Medical, Dental and Vision Coverage
- Health Savings and Flexible Spending Accounts
- Company Paid Life and Disability Insurance
- Training, Certification and Continuing Education Support
- Opportunities for personal and professional growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Dynamics 365 CE SupportModel-Driven ApplicationsBusiness Process FlowsSecurity Roles ConfigurationUser Stories DevelopmentRoot-Cause AnalysisFunctional Design DocumentationTesting and ValidationIntegration SupportCanvas Apps Development
Soft Skills
Analytical SkillsTroubleshooting SkillsFacilitation SkillsCommunication SkillsTeam Development
Tools & Technologies
Power PagesAzure DevOpsMicrosoft 365 IntegrationPower BIEmbedded Intelligence
Certifications & Qualifications
PL-200MB-280MB-230MB-240PL-600
Industry Keywords
Client Relationship ManagementApplication Lifecycle ManagementChange ManagementConsulting EnvironmentManaged Services