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Posted: 10/14/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong data entry and computer skills, with fluency in both French and English for effective communication in a patient support environment. Maintains high attention to detail and adherence to compliance guidelines while managing patient and program data.
Highest-signal resume keywords
Fluency In French And EnglishData Entry SkillsCustomer Service ExperienceAttention To DetailCompliance Adherence
About the role
Key responsibilities & impact- Enter and maintain accurate patient and program data in internal systems.
- Support patient enrollment, onboarding, and case updates.
- Manage inbound and outbound communications by phone, email, and fax in English and French.
- Verify patient and healthcare provider information for completeness and accuracy.
- Respond to routine inquiries from patients, providers, and stakeholders.
- Track and document program activities, including required safety and compliance records.
- Prioritize tasks and meet service-level timelines in a high-volume environment.
- Follow standard operating procedures, privacy, and compliance requirements.
- Assist with reporting, data validation, and administrative tasks.
- Collaborate with internal teams to ensure seamless patient support delivery.
Requirements
What you’ll need- High school diploma or equivalent.
- 1 year of experience in customer service, administration, data entry, or a related field.
- Fluency in both French and English (written and verbal) is required.
- Strong data entry and computer skills (e.g., MS Office, CRM systems).
- High attention to detail and accuracy.
- Effective communication and interpersonal skills.
- Ability to follow processes, procedures, and compliance guidelines.
- Ability to work independently in a remote environment.
- Must maintain a private and secure workspace that supports confidentiality and compliance requirements.
- Preferred: Experience in a call centre, healthcare, or Patient Support Program environment.
- Preferred: Familiarity with medical terminology and the Canadian healthcare system.
- Preferred: Exposure to insurance, reimbursement, or patient assistance programs.
- Preferred: Strong organizational and multitasking skills.
- Preferred: Problem-solving and critical-thinking abilities.
- Preferred: Experience supporting patients, healthcare providers, or other customer groups in a service-oriented environment.
Benefits
Comp & perks- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Equal employment opportunities
- Reasonable accommodation for job search or employment application
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryComputer SkillsMS OfficeCRM SystemsReportingData Validation
Soft Skills
Effective CommunicationInterpersonal SkillsOrganizational SkillsMultitaskingProblem-Solving
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Patient Support ProgramHealthcareMedical TerminologyCanadian Healthcare SystemInsuranceReimbursementPatient Assistance Programs