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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and maintaining disaster recovery plans, coordinating testing and simulations, and applying project management practices to ensure effective customer implementations. Proficient in using tools like Jira and ServiceNow to track project activities and facilitate communication across technical and customer-facing teams.
Highest-signal resume keywords
Disaster Recovery PlanningProject Management PracticesCustomer-Facing CoordinationJira and ServiceNow ProficiencyDisaster Recovery Testing
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Develop, maintain, and update disaster recovery plans and supporting documentation
- Review and test disaster recovery plans, identify gaps, document findings, and recommend improvements
- Coordinate disaster recovery drills, simulations, and related activities, documenting outcomes and lessons learned
- Partner with IT teams to understand system dependencies, critical business functions, and recovery requirements
- Develop and maintain disaster recovery runbooks, playbooks, and incident-response procedures
- Support disaster recovery tools, technologies, and activities associated with applicable standards and regulatory requirements
- Apply project management practices to advance disaster recovery initiatives and customer implementations against defined customer requirements
- Coordinate new and changing external customer connectivity requirements with customers and internal technology teams
- Facilitate customer engineering discussions and coordinate technical follow-up
- Support customer quoting activities and serve as a liaison across customers, sales, engineering, technology teams, and internal business partners
- Track work, requirements, issues, and project activities using Jira and ServiceNow
Requirements
What you’ll need- Degree or equivalent and typically requires 4+ years of relevant experience
- 4+ years of relevant experience including hands-on disaster recovery or business continuity work
- Experience applying project management practices to disaster recovery initiatives and customer implementations
- Demonstrated customer-facing experience coordinating customer requirements with technical teams
- Working knowledge of data processing and computer/IT environments
- Experience developing, maintaining, or supporting disaster recovery plans and documentation
- Experience participating in or coordinating disaster recovery testing, exercises, or simulations
- Experience using Jira and ServiceNow
- Experience organizing and tracking multiple project activities, requirements, dependencies, or stakeholder deliverables
- Experience creating or maintaining technical runbooks, recovery procedures, playbooks, or similar operational documentation
- Experience supporting disaster recovery standards, compliance, or regulatory activities
- Experience coordinating customer connectivity or other customer-facing technology implementations
- Experience working across technical, customer, sales, and business teams
- Must not require present or future sponsorship
Benefits
Comp & perks- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Equity may be included as part of compensation
- Total Rewards benefits package
- Reasonable accommodation for job search or application
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Disaster RecoveryBusiness ContinuityTechnical RunbooksRecovery ProceduresOperational DocumentationData ProcessingIT EnvironmentsRegulatory ComplianceProject TrackingRequirements Management
Soft Skills
Customer EngagementCommunicationCollaborationProblem-SolvingFacilitation
Tools & Technologies
JiraServiceNowDisaster Recovery Tools
Industry Keywords
Disaster Recovery StandardsComplianceTechnical CoordinationCustomer ConnectivityStakeholder Management