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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Enterprise Premium Support clients by leveraging strong analytical skills and proficiency in Boolean logic to translate complex data into actionable insights. Capable of collaborating across cross-functional teams to enhance support offerings and align with customer strategies.
Highest-signal resume keywords
Enterprise Premium Support ManagementBoolean Logic ApplicationData-Structuring MethodologiesClient-Centric CollaborationAnalytical Problem-Solving
About the role
Key responsibilities & impact- Manage a portfolio of Enterprise Premium Support clients
- Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly
- Oversee completion of customers’ scope of work
- Create blueprints for Searches and Dashboards to address complex client requirements
- Architect and manage global project structures using Boolean logic and rule-based frameworks
- Apply Boolean methodology and structured data approaches to global account analysis, case management, and insights generation
- Translate complex data and technical findings into actionable recommendations
- Create, maintain, and update governance documentation for each client
- Monitor Enterprise support consumption and provide insights to Customer Success Executives and/or Program Managers
- Collaborate with Customer Success Executives and Program Managers to enhance enterprise support offerings
- Support operational tasks for software and service deliveries
- Identify workflow inefficiencies and out-of-scope requests, aligning stakeholders on support scope
- Prioritize and manage multiple concurrent customer initiatives across a global account portfolio
- Align support activities with customer strategies, operational goals, and success metrics
- Collaborate within a global delivery model across regions
- Act as a product expert, providing technical advice to clients and internal stakeholders
- Deliver demos and conduct client training
- Show customers how to leverage the platform and maximize its capabilities
Requirements
What you’ll need- Bachelor’s degree or higher in any field
- Minimum of 3 years’ experience in business-to-business client support, preferably within the SaaS industry
- Proficiency in at least one major business domain area, such as Retail, Consumer Goods, Government, Communications, Media, Tech, Health, Life Sciences, Financial, or Agency
- Strong analytical skills and effective business-context problem-solving
- Ability to communicate, present, and influence convincingly across organizational levels, internally and externally
- Strong understanding of AI technologies and motivation to stay current with developments
- Experience applying Boolean logic and data-structuring methodologies
- Ability to translate structured data and insights into actionable recommendations
- Highly organized, with ability to communicate milestones, status updates, and progress across cross-functional teams
- Proactive identification of challenges, risks, and opportunities
- Cross-functional collaboration skills and client-centric mindset
- Experience with large-scale enterprise implementations
- Proficiency in Boolean logic and data-structuring methodologies
- Excellent written and verbal communication skills in English
- Willingness to work a hybrid schedule, in the office 3 days a week
- Ability to legally work in the country of hire
Benefits
Comp & perks- Comprehensive paid time off
- Medical, dental, and vision options
- 401(k) matching
- Life insurance
- Commuter benefits
- Parental leave plans
- Complimentary CalmApp subscription for you and your loved ones
- Hybrid work style
- Ongoing professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Boolean LogicData StructuringAnalytical SkillsProject ManagementClient SupportInsights GenerationGovernance DocumentationSaaS Industry ExperienceEnterprise ImplementationsTechnical Advice
Soft Skills
Effective CommunicationCross-Functional CollaborationProactive Problem IdentificationOrganizational SkillsInfluencing Skills
Industry Keywords
RetailConsumer GoodsGovernmentCommunicationsMediaTechHealthLife SciencesFinancialAgency