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MeridianLinkCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and technical support capabilities, with a focus on resolving inquiries and mentoring team members. Proficient in communication and documentation processes, ensuring effective collaboration across departments.
Highest-signal resume keywords
Technical Support ExperienceCustomer Service ExperienceInterpersonal Communication SkillsAttention To DetailBachelor's Degree In Software-Related Field
About the role
Key responsibilities & impact- Serve as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage
- Respond to incoming client communications
- Document interactions in case management systems
- Provide updates on ongoing resolutions
- Resolve inquiries through established methods
- Escalate unresolved issues to appropriate departments
- Coordinate with internal departments and follow issues through completion
- Use judgment and basic decision-making authority to resolve customer concerns
- Assist in developing support delivery strategies, escalation procedures, and training
- Mentor Client Support Specialist I associates
- Provide information about products and services, answer questions, and resolve client issues
- Complete activities supporting implementation of procedures
- Ensure inquiries are properly followed up on and resolved
- May fill in for a supervisor during staff or customer meetings
Requirements
What you’ll need- Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience, with current major GPA of 3.0 or higher preferred
- Solid interpersonal, written, and verbal communication skills required
- Self-motivated, highly organized individual with strong attention to detail
- Prior Technical Support and/or Customer Service experience required
- Familiarity with credit application, loan, underwriting, and credit scoring processes a plus
- Must be legally authorized to work in the United States or address future U.S. sponsorship requirements
- Successful completion of background check, credit check, and drug test as part of the offer process
Benefits
Comp & perks- Insurance coverage (medical, dental, vision, life, and disability)
- Flexible paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case Management SystemsCredit Application ProcessesLoan ProcessesUnderwriting ProcessesCredit Scoring Processes
Soft Skills
Written Communication SkillsVerbal Communication SkillsSelf-MotivatedHighly Organized
Industry Keywords
Customer Issues ResolutionSupport Delivery StrategiesEscalation ProceduresMentoringBackground CheckCredit CheckDrug Test