Michelin

Technician

• Plan, organize, direct, and perform electronic/electrical and mechanical maintenance to maximize production while assuring product quality standards
• Follow all safety rules and regulations
• Coordinate and participate in preventive maintenance activities
• Establish machine repair priorities
• Input and manage maintenance management database data
• Understand and troubleshoot machinery in assigned manufacturing areas
• Interface with Production, Quality, Engineering, and Support functions
• Perform Lockout/Tagout procedures when working on equipment
• Progress technically in a timely manner to achieve job-level expectations
• Assess the impact of maintenance repairs on quality, uniformity, and productivity
• Perform repairs and preventive maintenance affecting tire uniformity and quality
• Perform duties assigned by the supervisor

Maintenance Technician – RT

Customer Support

• Gestionar pedidos de principio a fin, registrándolos de acuerdo con las necesidades del cliente, acuerdos comerciales y niveles de servicio establecidos.
• Dar seguimiento a las órdenes y entregas, anticipándote a posibles retrasos o situaciones que puedan afectar al cliente.
• Colaborar con diferentes equipos y socios de negocio para asegurar entregas oportunas y cumplir compromisos de servicio.
• Mantener una comunicación cercana y proactiva con los clientes, informándoles sobre avances, cambios o incidencias y acompañándolos hasta encontrar una solución.
• Resolver consultas, solicitudes y reclamaciones, asegurando un seguimiento claro hasta cerrar cada caso.
• Analizar problemas e identificar sus causas, proponiendo acciones preventivas.
• Proponer alternativas de producto ante situaciones de disponibilidad, descontinuación o escasez.
• Detectar oportunidades de up-selling y cross-selling, recomendando productos o soluciones adicionales.
• Participar en iniciativas de mejora continua.
• Trabajar bajo procesos, estándares, políticas y controles internos.

Customer Service Representative – ES/EN/FR

• Gestionar y dar seguimiento integral a órdenes de clientes, asegurando su correcta captura y procesamiento.
• Monitorear el portafolio de pedidos y tomar acciones preventivas para garantizar entregas oportunas.
• Mantener comunicación constante con clientes, fuerza de ventas, transportistas, almacenes y equipos internos.
• Actuar como primer punto de contacto para consultas y casos a través de plataformas internas.
• Resolver incidencias relacionadas con facturación, precios, descuentos, impuestos y condiciones comerciales.
• Gestionar reclamaciones y correcciones siguiendo las políticas y procedimientos establecidos.
• Realizar análisis de causa raíz e implementar acciones correctivas para evitar recurrencias.
• Informar proactivamente a los clientes sobre retrasos, incidencias o cambios que puedan impactar el nivel de servicio.
• Colaborar con equipos de Cuentas por Cobrar (AR), Finanzas, Ventas y Logística para asegurar soluciones oportunas.
• Mantener actualizadas las instrucciones de trabajo, documentación de procesos y especificaciones de cuentas en SharePoint.
• Identificar oportunidades de mejora continua, compartir mejores prácticas y contribuir a la optimización de procesos y la satisfacción del cliente.

Customer Service Representative

Sales

• Manage and grow customer relationships across the assigned territory
• Visit transport operators, fleets and dealers
• Conduct commercial sales and business development conversations
• Inspect trucks and tyres outdoors
• Gather fleet information and recommend appropriate solutions
• Manage the territory independently with support from the team and manager
• Travel across the West Midlands and Central England
• Complete customer site inspections safely and confidently
• Attend induction training in France and further training in Stoke

Area Sales Manager – Truck

• Manage and grow customer relationships across the territory
• Visit transport operators, fleets and dealers
• Conduct commercial conversations with B2B customers
• Inspect trucks and tyres outdoors
• Gather fleet information and recommend suitable solutions
• Manage the territory independently with support from the team and manager
• Complete customer and technical inspections safely and confidently
• Use customer and inspection data to identify commercial opportunities
• Travel across the West Midlands and Central England
• Attend induction training in France and further training in Stoke

Accountant

• Assist the Accounting Manager or Accounting Cycle Analyst with Group and local norms accounting activities
• Handle layout, entry, verification, control, quality, and consistency of accounting transactions and accounts
• Ensure accounting activities comply with Group referentials and relevant country legislation
• Lead month-end, quarter-end, and year-end closing activities
• Execute accurate and timely account reconciliations
• Process journal entries and ensure accurate general ledger coding
• Manage and record inventory adjustments
• Oversee intercompany transactions and reconciliations
• Prepare, upload, and validate reporting data within Group financial tools
• Partner with the Controller, Chief Accountant, and CFO to resolve complex accounting queries
• Draft, review, and update process documentation
• Execute and uphold internal financial controls
• Generate ad-hoc financial reports for management

Senior General Ledger Accountant

Operations

• Manage course and learning offering configurations in Workday, including class setup, scheduling, and participant enrollment
• Manage training room bookings and ensure availability, readiness, and proper setup
• Support employee onboarding and orientation activities
• Manage training lesson submissions and registration with the Department of Skill Development (DSD)
• Track and follow up on DSD approval progress
• Process payments for external vendors, including invoice verification and follow-ups
• Manage intercompany chargeback activities and payments related to L&D center operations
• Act as a key point of contact for operational support employees, trainers, and vendors
• Coordinate with internal departments to support learning delivery
• Support process enhancements to increase operational efficiency
• Contribute ideas to improve learner experience and engagement

L&D Operations Coordinator

• Act as the operational lead and primary point of contact for the Customer Service team, providing guidance on processes, escalations and service priorities
• Support Customer Service team members to ensure consistent service delivery and process compliance
• Promote dealer and customer adoption of Michelin's digital platforms through customer education and support
• Manage inbound customer enquiries relating to orders, product availability, pricing, deliveries, claims and escalated cases
• Conduct proactive outbound calls to customers, dealers and business partners to improve customer experience, increase adoption of Michelin digital platforms, support service campaigns and contribute to customer satisfaction initiatives
• Track service KPIs, monitor performance trends and provide meaningful reports and insights to stakeholders
• Utilise CRM, ERP and reporting tools to identify risks, opportunities and process improvement initiatives
• Collaborate with internal departments to resolve customer issues and drive positive outcomes
• Report to the Customer Service Manager
• Serve as the operational reference point for the Customer Service team across the customer order-to-delivery journey

Senior Customer Service Representative

• Manage course and learning offering configurations in Workday, including class setup, scheduling, and participant enrollment
• Manage training room bookings and ensure availability, readiness, and proper setup for learning activities
• Support employee onboarding and orientation activities
• Manage training lesson submissions and registration with the Department of Skill Development (DSD), including approval tracking and follow-up
• Process payments for external vendors, including invoice verification and follow-ups
• Manage intercompany chargeback activities and payments related to L&D center operations
• Act as a key operational support contact for employees, trainers, and vendors
• Coordinate with internal departments to support learning delivery
• Support process enhancements to improve operational efficiency
• Contribute ideas to improve learner experience and engagement

Legal Assistant

• Manage end-to-end company secretarial compliances for Michelin India under the Companies Act, 2013, including statutory registers, filings, and corporate records
• Lead Board, Shareholders, and Committee governance processes, including agendas, board notes, minutes, resolutions, stakeholder coordination, and implementation of decisions
• Ensure compliance with corporate governance frameworks, internal policies, global guidelines, Code of Ethics, and delegation frameworks
• Coordinate with external advisors, auditors, and regulators on corporate secretarial matters, ROC filings, and regulatory submissions including POSH
• Support Michelin Group entities across the AIM region on corporate governance, board processes, and secretarial compliance
• Standardize and improve governance documentation, processes, and templates
• Manage legal and compliance obligations through compliance management tools, including tracking, monitoring, and timely closure of actions
• Maintain contract lifecycle and legal documentation in document management systems with version control and accessibility
• Support legal technology initiatives and generate legal operations dashboards and reports
• Draft, review, and negotiate commercial contracts
• Provide practical, business-oriented legal advice on contractual rights, obligations, liabilities, and risk mitigation
• Support pre-litigation and dispute management, including legal notices, replies, and external counsel coordination
• Manage and monitor litigation matters, case progress, external counsel, and court/arbitration documentation
• Advise stakeholders on legal risks and mitigation across operations, contracts, and transactions
• Conduct legal research and advise on corporate, commercial, employment, and regulatory matters
• Stay updated on legal developments and advise business teams

Maintenance Technician – RT

Customer Service Representative – ES/EN/FR

Customer Service Representative

Area Sales Manager – Truck

Area Sales Manager – Truck

Senior General Ledger Accountant

L&D Operations Coordinator

Senior Customer Service Representative

L&D Operations Coordinator

Company Secretary – Legal Operations