Motive

Customer Success Manager

• Manage and support all trial/proof-of-concept (POC) activities for Enterprise Account Executives and Sales Engineers
• Partner in developing and implementing goals, objectives, and success criteria for each trial
• Design and configure the Motive platform to meet each client's unique needs
• Act as a subject matter expert on product, change management, communication strategy, risk management, and coaching techniques
• Create and deliver onsite and web-based training and best-practice presentations
• Leverage reporting and data analysis to provide actionable insights throughout the trial journey
• Communicate updates on major milestones and keep stakeholders informed of progress
• Drive trial conversion and long-term program success, particularly for Enterprise Sales

Trial Success Manager

Sales Operations Manager

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
• Partner with cross-functional teams to scope and execute strategic projects reducing workflow friction and inefficiencies for the Services organization
• Manage weekly and monthly business processes, escalating deviations from goals and expectations
• Serve as the connective tissue between Services and the rest of the business
• Handle ad-hoc reporting requests through Salesforce and other platforms
• Advise sales leadership on operational approaches to business problems at scale
• Oversee internal processes and systems across Implementation, Installation, and Customer Education
• Bring a data-driven perspective to operational process management, resource allocation, and performance monitoring
• Collaborate with Sales, Support, and Product to improve the new customer experience

Sales Operations Manager – Implementation

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
• Partner with cross-functional teams to scope and execute strategic projects reducing workflow friction and inefficiencies for the Services organization
• Manage weekly and monthly business processes, escalating deviations from goals and expectations
• Connect Services with the rest of the business
• Handle ad-hoc reporting requests through Salesforce and other platforms
• Advise sales leadership on operational approaches to business problems at scale
• Optimize workflows and manage operational processes across Implementation, Installation, and Customer Education
• Apply data-driven perspectives to operational process management, resource allocation, and performance monitoring
• Collaborate with Sales, Support, and Product teams

Recruitment

• Own full-cycle recruiting for multiple sales and business-critical roles, from intake through offer and close
• Partner with hiring managers and leaders to define role priorities, calibrate candidate profiles, and align on search strategy
• Build and maintain pipelines of passive candidates through targeted sourcing, market mapping, networking, and referrals
• Use recruiting data and market insights to track progress, identify bottlenecks, and recommend process improvements
• Deliver a consistent candidate experience
• Support inclusive hiring practices throughout the recruiting process
• Serve as a trusted advisor to hiring managers and cross-functional partners
• Report to the Director, Sales Recruiting

Senior Sales Recruiter

Human Resources

• Serve as a trusted HR Business Partner to leaders, managers, and individual contributors across Engineering and Product
• Build relationships with stakeholders across R&D organizations under the CTO and CPO
• Coach managers on performance management, feedback, employee development, and organizational effectiveness
• Support performance management processes, including coaching, documentation, performance improvement conversations, and difficult employee matters
• Conduct exit meetings and identify themes and trends
• Independently manage employee relations matters and partner with Legal and cross-functional stakeholders when needed
• Help execute compensation reviews, the Employee Growth Cycle, and the Your Voice Matters employee engagement survey
• Surface talent trends, organizational risks, and opportunities and translate insights into recommendations and action plans
• Ensure consistent application of Motive policies, HR practices, and employment standards
• Collaborate with the Lead HRBP and People cross-functional partners on continuity and priority initiatives
• Support employees globally on People programs and processes
• Provide interim coverage during a leave and transition period for an initial six-month term

Senior HR Business Partner – Temporary, Fixed-Term (6 Months)

Accountant

• Support month-end and quarter-end close activities, including reconciliations, journal entries, consolidations, eliminations, and allocations
• Manage intercompany transactions, subsidiary funding requests, and related compliance requirements across international entities
• Support audits and financial reporting requirements while maintaining audit-ready documentation
• Identify and implement process improvements and automation opportunities that strengthen controls and reduce manual work
• Partner with Finance, FP&A, Treasury, Tax, Legal, and other teams to resolve accounting issues and improve financial processes
• Support treasury activities, audit requests, and ad hoc analysis requests
• Independently manage work of diverse scope and solve complex accounting issues
• Report to the Director, Accounting

Lead Accountant

• Lead month-end close activities, including journal entries, account reconciliations, and fluctuation analyses
• Own accounting processes across assigned areas and ensure transactions are recorded accurately and in accordance with US GAAP
• Develop, document, and improve accounting policies, procedures, controls, and reporting processes
• Partner with Finance, Operations, Procurement, Legal, and other teams to resolve accounting issues and communicate recommendations
• Support internal and external audits, technical accounting analyses, and other cross-functional projects
• Report to the Accounting Manager

Senior Accountant

Support Engineer

• Manage the end-to-end Quote-to-Cash (Q2C) process and provide hands-on CPQ assistance to Account Managers
• Ensure quotes and orders accurately reflect customer specifications and troubleshoot technical errors through order completion
• Support Vendor Finance deals, account audits, and account transfers/mergers while maintaining data accuracy
• Manage orders, open shipment queries, and replacement requests
• Work with customers to resolve order and shipment issues and support replacement sales order creation
• Serve as the primary point of contact for Mid-Market Account Managers and their customers on Order Management queries
• Collaborate with Finance, Fulfillment, Customer Support, and other cross-functional teams on the end-to-end order process
• Identify and resolve potential quote-to-cash issues to prevent delays and improve efficiency
• Accurately maintain customer and order information in CRM systems such as Salesforce and Zuora
• Follow team SOPs and update records in a timely manner

Account Support Analyst

Security Operations

• Build, lead and grow Motive's Security Operations Center
• Establish the SOC operating model, coverage structure, runbooks, escalation paths, hiring and career development
• Decide the 24/7 coverage model, including in-house follow-the-sun, MDR-augmented or hybrid options
• Own detection strategy and coverage across product/production and enterprise/corporate estates
• Map detection coverage against MITRE ATT&CK and Motive's threat model
• Extend detection into production and cloud workloads with Platform Engineering
• Own 24/7 incident response and serve as incident commander for significant incidents
• Own security telemetry and analytics collection, normalization, enrichment, retention and cost
• Measure MTTD, MTTR, detection coverage, alert precision and automation rate
• Establish threat hunting and threat intelligence capabilities
• Own EDR across the corporate fleet and runtime/workload protection for production
• Lead operational phishing and social engineering defense, including triage, takedown and credential-compromise response
• Architect and build an AI-first SOC operating model with triage, enrichment, correlation and investigation automation

Senior Manager, Security Operations

Compliance

• Build and lead Motive's security compliance and trust function
• Own governance, risk and compliance; audit and certification across ISO 27001/27701, SOC 1, SOC 2, PCI DSS and the path to FedRAMP
• Own privacy and data protection, customer trust, security policy, training and human risk, and AI governance
• Lead a small, senior, globally distributed team and own organizational design, hiring and global team development
• Write policies, design controls, participate in audit fieldwork and answer complex customer questions
• Build an integrated control framework mapping ISO 27001/27701, SOC 1, SOC 2, PCI DSS, FedRAMP, GDPR and CCPA/CPRA
• Own the annual audit calendar and manage auditor and assessor relationships
• Lead Motive's path to FedRAMP
• Own privacy compliance operations, including data subject rights, DPIAs, ROPA and cross-border transfer mechanics
• Establish regulatory readiness for new markets and partner on data residency and regional architecture
• Represent Motive's security and privacy posture to customers, own trust.gomotive.com and lead security questionnaire responses and enterprise escalations
• Build evidence automation, continuous control monitoring and AI-assisted questionnaire response
• Own the security policy and standards library, exceptions process, security training, phishing simulation and human risk measurement
• Establish AI governance across product and internal AI use against ISO/IEC 42001, the NIST AI Risk Management Framework and the EU AI Act
• Report to the CISO and partner with Legal, Engineering, Product, IT, Finance, Sales and Customer Success

Director, Security Compliance, Trust

AI Engineer

• Identify Deal Desk bottlenecks and automate them using AI
• Design human-in-the-loop validation, audit trails, and fallback rules for Deal Desk agents
• Ensure compliance with revenue recognition policies and pricing approval matrices
• Prototype, develop, scale, beta test, maintain, and continuously improve internal GTM/Deal Desk AI tools
• Build agents and workflows using Glean, Salesforce, Agentforce, ClaudeForce, and n8n
• Develop front-end applications using Retool, Cursor, React, or similar tools
• Integrate enterprise data and APIs securely
• Create prompts and workflows for Gemini, ChatGPT, Claude, and Perplexity
• Ensure agents and applications follow UX best practices for less technical business users
• Manage production use-case costs and test LLM models to balance performance and token consumption
• Create and maintain solution documentation
• Train end users on launched tools
• Partner with Deal Desk, Product, ESYS, and business stakeholders to identify use cases, launch tools, and measure adoption and business impact

GTM AI Engineer – Deal Desk

Analytics Engineer

• Drive the GTM data roadmap to build scalable, durable data products
• Build and maintain data pipelines and marts powering company-wide GTM metrics, including headcount, quota attainment, and pipeline
• Build reliable dashboards tracking core metrics and delivering insights company-wide
• Collaborate with GTM analyst teams to train and enable them on datasets and data tools
• Write documentation and tutorials
• Work across the full analytics stack, from ad hoc analysis and reports to pipeline architecture
• Build semantic models and run evaluations for AI tools that let sales operators query business data in natural language
• Use AI-assisted development tools while maintaining clean, maintainable code, models, and documentation
• Communicate complex data concepts through technical specifications, dashboards, and presentations to align teams on metrics and definitions
• Report to the Director of Business Intelligence as part of a centralized global analytics and data engineering team

Senior Analytics Engineer – GTM

• Serve as the primary sales operations business partner to the SMB New Logo and Account Management Organization
• Own the day-to-day operating rhythm, reporting, and recurring business review cadences
• Develop and execute strategic initiatives supporting sales growth, productivity, and operational effectiveness
• Analyze sales performance, pipeline, capacity, and business trends to identify opportunities and risks
• Improve sales processes, operating rhythms, reporting, and planning mechanisms
• Lead cross-functional projects involving Sales, Systems, Business Intelligence, Finance, and Marketing
• Translate complex data and business problems into clear priorities for leadership decision-making and measurable outcomes
• Help shape and execute strategic initiatives that improve sales performance in Motive's SMB Business
• Provide rigorous analysis and recommendations and advise sales leadership and cross-functional partners

• Design and implement complex computer vision systems
• Build and improve algorithms for edge processing
• Implement cloud services and integrate them into end-to-end product features
• Evaluate and improve the performance of existing models and algorithms in production
• Conduct research and execute experiments to build new AI models and algorithms
• Build and optimize CV/ML algorithms for real-time performance on embedded platforms and next-generation AI dashcams
• Write Python and C++ code for CV algorithms, ML services, training, model compression, and porting pipelines
• Convert state-of-the-art research prototypes into reliable product features
• Collaborate with Embedded, Backend, Frontend, Hardware, QA, and broader AI teams
• Solve object detection, segmentation, recognition, and geometric computer vision problems
• Build automated deployment, validation, and active learning pipelines
• Mentor junior engineers and provide technical leadership on complex projects

Senior AI Engineer

Payroll

• Process and administer end-to-end semi-monthly payroll for U.S. and Canadian employees
• Provide backup support for international payrolls in Mexico and the UK
• Review payroll data, timesheets, and system inputs for accuracy and compliance
• Respond to employee payroll inquiries and resolve payroll issues
• Support the Accounting Team with payroll general ledger inquiries
• Prepare, review, and reconcile payroll-related journal entries and reports
• Generate payroll reports covering tax, benefits, overtime, and other payroll metrics
• Support year-end processes, including W-2 distribution, international tax filings, and statutory reporting
• Assist with RSU transactions and equity-related payroll items within ADP
• Partner with global HR and Finance teams to streamline payroll operations and identify automation and efficiency opportunities
• Ensure compliance with federal, state, and local payroll tax regulations, as well as international labor and tax requirements

Trial Success Manager

Sales Operations Manager – Implementation

Sales Operations Manager – Implementation

Senior Sales Recruiter

Senior HR Business Partner – Temporary, Fixed-Term (6 Months)

Lead Accountant

Senior Accountant

Account Support Analyst

Senior Manager, Security Operations

Director, Security Compliance, Trust

GTM AI Engineer – Deal Desk

Senior Analytics Engineer – GTM

Sales Operations Manager

Senior AI Engineer

Senior Payroll Analyst