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Senior ROI Representative – Health Information Management
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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in vaccine management and customer engagement, with a strong focus on improving immunization rates and providing clinical information. Proficient in developing business plans and executing strategies to enhance organizational performance in a healthcare environment.
Highest-signal resume keywords
Vaccine ManagementCustomer EngagementSales ExperienceHealthcare Environment KnowledgeOrganizational Skills
About the role
Key responsibilities & impact- Support customers by providing clinical information on company vaccines, education, and resources
- Provide reimbursement information and support contract adherence
- Help providers and health systems increase immunization rates and protect patients from vaccine-preventable diseases
- Serve as the primary customer contact within the assigned geography
- Engage healthcare providers and business professionals in balanced product sales presentations
- Provide Vaccine Management with updates on customer needs, feedback, marketplace dynamics, and quality-goal progress
- Maintain professional, healthcare-environment, product, marketplace, and CDC immunization knowledge
- Conduct quarterly business reviews regarding vaccine contracts
- Help customers improve organizational immunization rates through quality-based programs and tools such as Vaccine IQ
- Monitor business performance against objectives using company tools
- Develop territory-level business plans
- Maintain certification on the company vaccine portfolio
- Act as primary contact for select customer accounts and identify business opportunities
- Coordinate with customer teams to develop account strategies
- Travel approximately 25%, varying by candidate location
Requirements
What you’ll need- Bachelor’s Degree with 0-3 years Sales experience OR minimum of high school diploma with at least 4 years of relevant work experience
- Relevant work experience may include professional sales, marketing, military, or healthcare/scientific field experience
- Demonstrated aptitude to excel in educational or professional roles
- Ability to work independently and within a team environment
- Strong organizational and time management skills
- Excellent interpersonal and communication skills
- Valid Driver’s license
- Ability to convey technical concepts accurately and clearly
- Prior experience in a technical/scientific field or healthcare environment preferred
- Previous sales, account management, consultative, or customer service experience preferred
- Experience developing and executing customer engagement plans preferred
- Understanding of Marketing/Sales or Marketing/Sales Support Functions/Operations preferred
- Ability to analyze metrics to assess progress against objectives preferred
- Vaccine experience preferred
- US and Puerto Rico residents only
- No visa sponsorship
Benefits
Comp & perks- Annual bonus and long-term incentive, if applicable
- Medical, dental, vision healthcare and other insurance benefits for employee and family
- Retirement benefits, including 401(k)
- Paid holidays
- Vacation
- Compassionate and sick days
- Remote work arrangement
- No relocation required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesAccount ManagementCustomer ServiceBusiness PlanningMetric AnalysisVaccine KnowledgeConsultative SellingTechnical Concept CommunicationHealthcare SalesMarketing Support
Soft Skills
Interpersonal SkillsCommunication SkillsTime ManagementTeam CollaborationIndependent Work
Tools & Technologies
Vaccine IQBusiness Performance Tools
Certifications & Qualifications
Bachelor's DegreeValid Driver's License
Industry Keywords
Immunization RatesHealthcare ProvidersVaccine-Preventable DiseasesContract AdherenceMarketplace DynamicsQuality-Based ProgramsCustomer NeedsBusiness ReviewsSales PresentationsCustomer Accounts