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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating recovery efforts for charged-off consumer loans and managing relationships with collection agencies and legal vendors. Proficient in analyzing recovery trends and ensuring compliance with applicable laws and regulations.
Highest-signal resume keywords
Recovery Strategy DevelopmentCompliance With FDCPAAccount Performance MonitoringLegal Collection CoordinationRecovery Reporting
About the role
Key responsibilities & impact- Coordinate recovery efforts for charged-off consumer loans and negative share portfolios
- Review accounts to determine appropriate recovery strategies, including agency placement, legal referral, settlement opportunities, and other recovery actions
- Monitor and manage charged-off account inventories to maximize recovery performance and minimize losses
- Maintain accurate records of recovery activities and account status updates
- Coordinate placement of charged-off accounts with approved collection agencies and recovery vendors
- Serve as the primary point of contact for third-party collection agencies regarding account performance and recovery initiatives
- Monitor agency effectiveness through performance metrics, recovery rates, and compliance reviews
- Ensure timely account transfers, recalls, and agency assignments based on established procedures
- Recommend account placement strategies to optimize recovery results
- Coordinate legal recovery efforts with external attorneys and legal collection vendors
- Manage inbound calls from members whose accounts are involved in legal proceedings
- Conduct outbound calls to charged-off members and collaborate with third-party vendors to support charge-off activities
- Review accounts for potential legal action and prepare documentation required for attorney referrals
- Monitor legal collection activities, including judgments, garnishments, writs of execution, and replevins
- Respond to requests for account documentation related to legal proceedings
- Analyze recovery trends and portfolio performance to identify opportunities for process improvement
- Prepare and maintain recovery reports, vendor performance scorecards, and management summaries
- Monitor account inventory aging and recovery outcomes against established goals
- Provide recommendations to leadership regarding recovery strategies, vendor utilization, and process enhancements
- Ensure all recovery activities comply with applicable laws, regulations, and Credit Union policies
- Maintain compliance with FDCPA, bankruptcy laws, consumer protection regulations, and other applicable requirements
Requirements
What you’ll need- High school education (required)
- Any equivalent combination of experience and education (required)
- Knowledge of applicable laws, regulations, and Credit Union policies
- Compliance with the Fair Debt Collection Practices Act (FDCPA), bankruptcy laws, consumer protection regulations, and other applicable requirements
- Ability to coordinate recovery efforts for charged-off consumer loans and negative share portfolios
- Ability to review accounts and determine recovery strategies, including agency placement, legal referral, settlements, and other recovery actions
- Ability to monitor charged-off account inventories and recovery performance
- Ability to coordinate with collection agencies, recovery vendors, attorneys, and legal collection vendors
- Ability to analyze recovery trends, portfolio performance, account aging, and recovery outcomes
- Ability to prepare recovery reports, vendor performance scorecards, and management summaries
Benefits
Comp & perks- Learn, grow, and pursue your dreams
- Member-focused recovery solutions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ReviewRecovery Performance AnalysisLegal Documentation PreparationPerformance Metrics MonitoringRecovery Strategy Recommendation
Soft Skills
CommunicationCollaborationProblem-Solving
Industry Keywords
Charged-Off LoansConsumer Protection RegulationsBankruptcy LawsCredit Union PoliciesCollection Agency Coordination