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Banner HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient billing and collections, with strong capabilities in financial reconciliation and customer service. Proficient in managing accounts, resolving payment issues, and utilizing office software to support financial operations.
Highest-signal resume keywords
Patient Billing CoordinationFinancial ReconciliationCustomer ServiceCall Center ExperienceKnowledge of Insurance Processes
About the role
Key responsibilities & impact- Coordinate and facilitate patient billing and collection activities
- Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans
- Reconcile, balance, and pursue account balances, payments, and denials
- Research payments, denials, and accounts to identify short/overpayments, contract discrepancies, financial-class issues, and errors
- Make appeals and corrections as necessary
- Build working relationships with business units, hospital departments, and provider offices
- Identify trends in payment issues and communicate with customers to educate and correct problems
- Respond to incoming calls and make outbound calls to resolve billing, payment, and accounting issues
- Provide customer service to patients, families, providers, payers, and internal customers
- Support patient financial services team goals and reduce Accounts Receivable balances
- Document information in systems, provide statistical data, prepare issue lists, and communicate accurately with payors
- Work independently under general supervision and report to a Supervisor or Manager
- Use critical thinking to solve problems and reconcile accounts promptly
Requirements
What you’ll need- Minimum of 1 year experience in Customer Service and/or Call Center
- Minimum of 1 year experience in finance and/or billing experience
- Remote work restricted to residents of AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, or WV
- High school diploma/GED or equivalent working knowledge
- Knowledge of patient financial services, financial, collecting services, or insurance industry processes normally acquired over one or more years of work experience
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently
- Strong interpersonal, oral, and written communication skills
- Strong knowledge of common office software, word processing, spreadsheet, and database software
- Work experience with the Company's systems and processes preferred
- Previous cash collections experience preferred
- Additional related education and/or experience preferred
Benefits
Comp & perks- Great Place To Work® Certification™ workplace recognition
- Drug-free work environment
- Banner Health total rewards package (specific components not listed)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingClaims ManagementAccount BalancingDenial ResolutionFinancial ApplicationsStatistical Data PreparationCritical ThinkingCash Collections
Soft Skills
Interpersonal CommunicationOral CommunicationWritten CommunicationProblem SolvingTask Management
Tools & Technologies
Office SoftwareWord Processing SoftwareSpreadsheet SoftwareDatabase Software
Industry Keywords
Patient Financial ServicesBilling ServicesInsurance Industry ProcessesAccounts ReceivableFinancial Services