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Posted: 10/8/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and customer satisfaction, with a strong foundation in IT and cybersecurity services. Proficient in analyzing service value and ensuring alignment with SLAs while effectively communicating in Dutch and English.
Highest-signal resume keywords
Client Relationship ManagementCybersecurity Services DeliveryITIL Foundation CertificationCustomer Interaction ExperienceBilingual Communication Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage a set of customers as their primary point of contact.
- Hold regular meetings to discuss service quality and identify opportunities to provide further assistance.
- Improve customer satisfaction and increase the value of client contracts.
- Build and maintain productive relationships with assigned clients.
- Conduct formal and ad-hoc client meetings, including onsite service reviews.
- Address service-related inquiries and manage escalations.
- Collaborate closely with the account management team.
- Ensure delivered services align consistently with contracted SLAs.
- Analyze service usage and perceived service value.
- Take responsibility for client satisfaction.
- Support delivery of cybersecurity services including network and log monitoring, forensic analysis, incident response, and threat intelligence.
Requirements
What you’ll need- A Bachelor’s or Master’s degree.
- Affinity for or knowledge of IT and cybersecurity.
- Clear vision of client relationship management.
- Possibly an ITIL Foundation certification.
- Experience in a role involving direct customer interaction.
- Ability to undergo thorough screenings/background checks.
- Willingness to travel to clients as needed.
- Comfortable and confident written and spoken communication skills in Dutch and English.
- Candidates may have a few years of relevant work experience or extensive experience.
Benefits
Comp & perks- An open organization where everyone has a voice to propose innovative solutions, with minimal barriers to communication and collaboration, and a culture of mutual respect.
- A competitive salary that reflects your experience and potential.
- Flexible working hours, allowing for occasional later starts or remote work.
- A balanced approach to working from home and the office.
- Generous leave policies to support key life events.
- A lease allowance so you can use your car to visit clients.
- A favorable pension scheme.
- 26 vacation days.
- 8% holiday pay.
- A company car, depending on your role.
- Extensive development opportunities, such as TechTalks, Crypto Colloquia, events, and in-house Fox Academy.
- A laptop and business phone—or reimbursement of up to €25 if you use your own phone.
- Home internet allowance of up to €40.
- Performance bonus.
- Profit-sharing.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CybersecurityNetwork MonitoringLog MonitoringForensic AnalysisIncident ResponseThreat IntelligenceService Level Agreements (SLAs)Service Usage Analysis
Soft Skills
Communication SkillsRelationship BuildingProblem Solving
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
Customer SatisfactionService QualityClient ContractsEscalation ManagementAccount Management